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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,500 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As already shared on my google review, it took so long to get my quotes and the team was not very responsive when I followed up. But the worst was the coercive behavior of the agent who said “i hope you will close with me because i spent the whole day on your quote”. I could have closed with you because the difference was so small and you offered benefits. However after this lack of professionalism I decided not to proceed.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Lays, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. The emails you received is a system generated emails from our Marketing Team highlighting the perks and benefits that you will get if you will purchase insurance with us, a list of frequently asked questions (FAQs) relating to insurance, and an introductory email letting you know that we appreciate your business and for giving us the opportunity to serve you. Upon further investigation, we found that your motor insurance inquiry for BMW 420I 2015 model was assigned to one of our advisors, Mr. Talib on 11th February 2020.We have identified that the advisor did contact you the next day 12th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and RSA). Upon receiving the signed Broker’s Appointment Letter, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 1995 Including VAT. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. Moreover, we use different platforms to reach our market and we strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Great support and personalised experience.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Khwaja!

Posted 4 years ago

“It is a good website if you want a few quotes instantly”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Quick response”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Mohamed!

Posted 4 years ago

“So convenient and fast! Great job Afzal!”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Staff are helpful”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Mohammad!

Posted 4 years ago

“Quick service and best prices.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Shamsuden!

Posted 4 years ago

“No one followed up with me or gave me any offers even after 3 days from applying and the only one phone called i recieved stated that someone will be with me the insurance shortly.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Nael, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Tiida 2008 model was assigned to one of our advisors, Ms. Sruthy on 11th February 2020. We have identified that the advisor did contacted you on the same day to confirm the details. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA, Oman Insurance and Noortakaful) on 15th February 2020. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Team was very helpful and supportive”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Mathews!

Posted 4 years ago

“Very fast and very understanding of the customer needs.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Shahzad!

Posted 4 years ago

“Quick response and good value”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Ayesha!

Posted 4 years ago

“Speedy Response”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Rajaram!

Posted 4 years ago

“Never received my quote via email as requested. Rep only interested in calling and pestering me. Lost me as a customer because of this poor service.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Nice service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Very good and so quick”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Ahmed!

Posted 4 years ago

“Very helpful agent and offers good options. I will definitely recommend it to my friends.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks John!

Posted 4 years ago

“ONE OF THE BEST SERVICE PROVIDERS. MY ADVISOR DIANA WAS VERY HELPFUL AND THE PROCESS DID NOT TAKE ANY TIME.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Umashankar!

Posted 4 years ago

“great fast service”

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(Car Insurance) - Posted 4 years ago

Thanks Rami!

Posted 4 years ago

“Goooooooood”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 4 years ago

Thanks Queresh!

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,500 reviews