Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

“The number of email that I have received before I actually received the quote. The day I paid for my insurance, I got a call from your team asking if I am interested in purchasing a insurance.”

Helpful Report

Posted 4 years ago

Dear Tejas, Thank you for sharing your feedback with us. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Hyundai Santa Fe 2015 model was initially assigned to one of our advisors, Ms Justina on 17th September 2020. As per our records, the advisor has sent the best possible deal for your motor insurance renewal on the same day. The advisor assisted you and issued the insurance policy on 20th September 2020. Moreover, we found that the same inquiry was assigned to another advisor, Mr Karan on 20th September 2020. The advisor did contact you on the same day however you confirmed that someone from our team already assisted you with your motor insurance inquiry. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have shared the appropriate feedback with the advisor on the same. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“To get family insurance I called the relevant guy minimum 4 days, he didnot pick up the call, mobile or landline. Only they called me next day or after many hours”

Helpful Report

Posted 4 years ago

Dear Serdar, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your medical insurance inquiry was initially assigned to one of our advisors, Ms Gwayne on 6th September 2020. The advisor has sent Comprehensive Medical Insurance quotes from different insurance providers (AXA, Takaful Emarat and Watania) through email. Moreover, we found that the same inquiry was assigned to another advisor, Mr Rolando. The advisor has sent Basic Medical Insurance quotes from different insurance providers (Noor Takaful, Orient Insurance and Sehteq) through email on the same day. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Evry time, even i send you the bill, you do not trust anyone...For example, for now, i paid already the dentist with advance of 6000 AED for 1 implant. I will pay the rest october, 8, when the dentist will finish the work. I need reimbursement for 6000 AED, you ask and ask to prove it....I sent already all bills i had. I can not do more. Thanks Joseph GABAINE”

Helpful Report

Posted 4 years ago

“It took too long time almost 24 hours to get insurance policy”

Helpful Report

Posted 4 years ago

Dear Levan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Lexus ES 350 2008 model was assigned to one of our advisors, Mr. Dinesh on 24th August 2020. As per our records, the advisor has sent Third Party Insurance quotes from different insurance providers (AXA, Oman Insurance and Qatar Insurance) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Started off well but service turned slow. Document requirements changed a bit but trying to make payment was a nightmare.”

Helpful Report

Posted 4 years ago

Dear Usfandiar, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2012 model was assigned to one of our advisors, Mr. Imran on 11th August 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA and Tokio Marine) through email. The advisor has requested you to send the Accident Report and signed Self Declaration Form. As per the standard operating process, the insurance company would require these documents for further evaluation and verification purpose prior to issuing an insurance policy. Moreover, we have confirmed that the Policy was not issued as we are unable to process your payment based on the Credit Card information you have provided on our Payment Portal. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“The agent assisted me seems not to be in focus in his job, several follow up has been made.”

Helpful Report

Posted 4 years ago

Dear Alexander, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Hyundai Santa Fe 2013 model was assigned to one of our advisors, Mr. Gideon on 7th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance Qatar Insurance and RSA) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Hi, I have submitted a request for home insurance quotes 2 days back. But havent received anything from your end yet.”

Helpful Report

Posted 4 years ago

Dear Karan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your home insurance inquiry was assigned to one of our advisors, Mr. Larry on 6th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Qatar Insurance) on the same day. We have identified that the advisor has also sent a follow-up email on 7th July 2020. We are not certain if you have received our emails as we did not get any response from your end. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Prices are high. Sending irrelevant emails instead of quotes.”

Helpful Report

Posted 4 years ago

Dear Muhammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Hyundai Santa Fe 2014 model was assigned to one of our advisors, Ms. Marie on 5th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) on the same day. Please note that the minimum premium for comprehensive insurance set by the U.A.E Insurance Authority for SUV is AED 2,000/- The intention of the advisor was to assist you by providing the best possible deal. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market. We also use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“process is very slow and hectic, at other platforms(like yallacompare), I got automatic quotations submitted , and phone follow up by their agent and whole process completed in 45min.”

Helpful Report

Posted 4 years ago

Dear Ahmed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 520i 2019 model was assigned to one of our advisors, Mr. Faisal on 6th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) through email on the same day. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“The website doesn't give any online quotes which pretty much defeats the purpose. I basically had to fill in my details and wait for someone to send me a quote by email. What's the point really? I received a call from someone in sales. I asked him to call me back in 2 minutes which he didn't. It has been 2 hours since.”

Helpful Report

Posted 4 years ago

Dear Vishal, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Jaguar XF 2013 model was assigned to one of our advisors, Mr. Nithin on 6th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and RSA) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Poor compared to other companies , high prices .”

Helpful Report

Posted 4 years ago

Dear Ahmed Shaker, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Maxima 2016 model was assigned to one of our advisors, Mr. Ahmar on 5th July 2020. We are not certain if you have received our emails as we have identified that the advisor has sent comparison quotes from different insurance providers (AXA and Qatar Insurance) through email on the same day. Moreover, we found that you have inquired for the same vehicle and the inquiry was assigned to another advisor, Mr. Tausif on 5th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (Oman Insurance, Qatar Insurance and RSA) through email on the same day. The advisor has requested you to send the current dated photos of the vehicle so that we can refer the case to the underwriters of the insurance company. The intention of the advisor was to assist you by providing the best possible deal. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“your advisor should listen to us wen im bringing customer for him”

Helpful Report

Posted 4 years ago

“I made insurance wid afia broker to AXA .because of their simple mistake I suffer n loss money”

Helpful Report

Posted 4 years ago

“Not transparent”

Helpful Report

Posted 4 years ago

“The agent made a mistake in my insurance starting date i spite of my specifications. Now i am left with a mulkyia which is valid less than a year when i have paid both mulkyia and insurance full price.”

Helpful Report

Posted 4 years ago

Dear Diane, Thank you for sharing your feedback with us. We sincerely apologize for the stressful experience you have had during your vehicle registration process this time. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Peugeot 206 2003 model was assigned to one of our advisors, Ms. Yasheswini on 24th May 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. As per our records, the advisor has sent Third Party Insurance quotes from different insurance providers (AXA and Qatar Insurance) through email. We do acknowledge and understand that there was a discrepancy with the start date of the insurance policy. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Bad experience with axa procedure”

Helpful Report

Posted 4 years ago

“Never got quotation on time”

Helpful Report

Posted 4 years ago

“The insurance was booked with wrong Traffic File number, the agent couldn't fix it although I gave him instructions from RTA that they require to create a new file. After five wrong attempts from the insurance agent, the RTA system blocked the agent and I was told to come the next day after 24 hrs. At the end, it was fixed within the same day, but I spent over 4hrs in RTA.”

Helpful Report

Posted 4 years ago

Dear Marika, Thank you for sharing your feedback with us. We sincerely apologize for the stressful experience you have had during your vehicle registration process this time. We would like to thank you for purchasing from InsuranceMarket.ae! Please note that it’s not our usual standard process and we understand how frustrating it would have been to wait in the registration center. Upon further investigation, we have identified that there was a discrepancy in the Traffic File number on the policy issued. As per our records, the advisor did rectify the error on the policy as soon as he was notified. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“very delay. Couldn't finish procedure in promised timing”

Helpful Report

Posted 5 years ago

Dear Nabeel, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We would like to thank you for purchasing from InsuranceMarket.ae!! Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Lancer 2001 model was assigned to one of our advisors, Mr. Noel on 22nd March 2020. As per our records, we have identified that the advisor has assisted you on the same day with your motor insurance inquiry and has provided the premium for Third Party Insurance from different insurance providers (Qatar Insurance, NoorTakaful and AXA) through email. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and have shared the appropriate feedback with the advisor on the same. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Your quotation is coming too late. First someone call, ask papers, then quotation should come. Your competitors provide quotations immediatly”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Anna, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Kia Carnival 2014 model was assigned to one of our advisors, Mr. Jake on 17th March 2020. The advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Moreover, the advisor has requested you to send the Registration Card, Trade License and to confirm the vehicle value so that we can determine the correct specifications and to provide accurate quotes. The intention of the advisor was to assist you by providing the best possible deal. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews