“I was inspired to use InsureandGo due to their 5 star Defaqto rating, however their customer service and their dodgy pricing leaves a lot to be desired.
I applied online and got quoted £112 for my annual policy, when I added the code for my 10% renewal discount, the price went up to £120. When I changed the spelling of my first name it went up to £149. I phoned up the next day to find out what was going on. I got told 'dynamic pricing' was the reason that the price had increased at 11pm on a Tuesday night by changing the spelling of my name and adding a discount code.
This is totally dubious behaviour which leaves a really bad taste. When you have gone through the application process and received a quote, the price should not go up on the final page as you go to pay. This bad practice is a real shame on what I had previously thought was a respectable company.”
“I recently had to make a claim for a cancelled holiday
The claim was dealt with quickly professionally and with real consideration for my feelings.
As well as being one of the most reasonably priced travel insurance companies out there and offering a very comprehensive package. they are human and wonderful Thank you”
