Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,261 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

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Metrics

4.3

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the moment is very good company insurance”

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Posted 8 years ago

“so very disappointed with this company from start to finish too many issues to mention i would be here forever from first selling the policy.... to now trying to claim on the policy i wish i would of read these reviews first”

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Posted 8 years ago

“Been very friendly and switch communication Would recommend anyone who's looking to insure their motor Great service”

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Posted 8 years ago

“Too many conditions and one thing is on Compare .com and other on official site . Not to mention the calls witch got u confused . Anyway .”

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Posted 8 years ago

“Excellent response time, quick to review my concerns and update my policy. Very human and helpful.”

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Posted 8 years ago

“Amazing guy thank so math”

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Posted 8 years ago

“do not use this company, I got a quote and was happy until I was told that they could,nt insure me after they took my money, asked for refund and was told this will take up til 30 -40 days. 40 days have passed and still no refund, called to ask where my refund is and was told that it will now take 3-5 working days to clear in my bank. it took 5 mins to take my money and over a month to pay back, £236.00 I cant just put on hold and wait for, could,nt get insurance anywhere else because they had my money?”

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Posted 8 years ago

“Great Customer service overall very helpful”

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Posted 8 years ago

“Yes is ok, im hapy whith the inshurance . thanks.”

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Posted 8 years ago

“Very helpful everytime I've rang for help and very polite staff and got an excellent quote for a new driver”

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Posted 8 years ago

“I would like to thank Johnathan and Sian Ralph-Pearce who showed a in depth understanding knowing I lost my nan and having to raise money for my nans funeral and having to give my nans council house back to the council after 24 years and recognised the mistakes that have been made and I have tears in my eyes and I am eternally gratefull to insure your motor the customer service is great my only concern is with the enquirers department that didn't respond to my emails at my time of distress I am eternally gratefull I can give my nan a decent burial and a headstone if only the complaints department and customer service I give a 5 out of 5 but the enquirers department it what hurts the success of insure your motor thankyou Jonathan and Sian Ralph-Pearce May god bless you”

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Posted 8 years ago

Hello Steven, it's Jonathan again from IYM. Thanks for your further feedback, Sian and I really appreciate your kind words. No business gets it right all of the time but our desire, when faced with a complaint or adverse feedback, is to get to the root of the problem as quickly as possible and to fix it. If there is anything more we can do to help you, please let us know and once again we are truly sorry for your sad loss. Best wishes, Jonathan.

Posted 8 years ago

“I got car insurance on the 17/06/16 but cancelled on the 18/06/16 my nan passed away after 20 or 21 and a half hours and sent a email stating I need the money returned to help pay for my nans funeral which is on the 8 of this month but now I have to take out a loan I keep sending emails as to when my money will be returned but has had no reply now all I ask is a confirmation as to when my money will be returned and no one reply which is distressing as I have to also care for my brother who is mentally ill where is the respect!!”

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Posted 8 years ago

Hello, it's Jonathan here from IYM. Thank you for your feedback. We're very sorry for the distress this must have caused you at this difficult time and for your sad loss. I'm arranging for a member of our Customer Service Team to contact you immediately and confirm the details of your cancellation refund.

Posted 8 years ago

“If you are reading this please DO NOT USE THIS COMPANY..Run for the hills!! 1. Charged me £1.00 per minute after calling them to pay after website wouldn't take my card payment 2. Kept me on hold for 20 Mins 3. Premium went up by nearly £60 from online quote 4. Tried to charge me £170 to cancel after 2 months after I paid deposit of £140 plus 2 instalments of £60 5. They failed to inform their credit suppler that I had cancelled and are asking for my "missed" monthly payment PLUS £30 charge. I am shortly writing to the Insurance Ombudsman.”

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Posted 8 years ago

Hello Craig. Thank you for your feedback. All feed back is important to us. I have asked our complaints team to look into your comments and contact you with their findings. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Straight forward and helpful thanks for insuring my car. Mr Henry in particular the man to speak to as he knows what he's doing can't comment on any others as I haven't spoken to .Thanks for your help and hopefully you guys can prove many of the angry customers wrong.”

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Posted 8 years ago

“Straight forward easy to deal with and explained everything. Also gave me the best quotes .”

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Posted 8 years ago

“The salesperson gave me complete false information about what I was about to take and I called the company five times over two weeks and nobody ever called back terrible customer service and a very terrible experience dealing with this company”

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Posted 8 years ago

Hello Ali. Thank you for your feedback. It is important to us. I have contacted our complaints team who have advised me that they have spoken to you and your comments have now been resolved. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Very good for you”

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Posted 8 years ago

“Do not go with insure your motor they are cons first of all i was paying nearly £400 insurance a month, fair enough charged me think 600 deposit, then for cancellation fee was nearly 1k. if you do go with this company you regret is as much as me. i am so pi**ed off to say the least. i really wish no one will go with this company please dont, pay the extra with a proper insurance company not with these muppets. They are worse than criminals. and i only took my policy out with then for 6months. Never have i seen a company as bad as this you will be digging your self into a big finance issue with these lot.”

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Posted 8 years ago

“Gud over all”

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(Car Insurance) - Posted 8 years ago

“hello sir , 2 june2016 i contact my insurance xdirect claim for exedent other person fault i provide other person insurance detail to advisor .but still not repair my car not pick send to garage for repair and still not provide me another car for toporerey used .and no body come on see my car .if you help me clear this matter i shall be verry greatfull to you. thanks.”

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(Car Insurance) - Posted 8 years ago

Hi Asif. As one of our customers, you have access to our specialist claims and uninsured loss recovery service operated by Carpenters Law and Hertz Car Rental. Please contact them on 0333 400 7365. They will arrange for your car to be repaired and will pursue your claim against the other motorist. Many thanks. Jonathan from Insure Your Motor.

Posted 8 years ago

Insure Your Motor is rated 4.3 based on 2,261 reviews