Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,260 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

Questions

Metrics

4.3

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast Services”

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Posted 5 years ago

“I want my car to be secured”

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Posted 5 years ago

“Lovely person but expensive insurance on my postcode”

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Posted 5 years ago

“Nice”

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Posted 5 years ago

“Not the best place to insure your car they will give you a good quote online but when buying the quote they give you a more expensive quote on the phone so it’s very misleading!”

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Posted 5 years ago

Hello Radrea. It’s Samantha here from Insure Your Motor. Thank you for your feedback it is important to us. We ask our customers to telephone us to allow us to validate their information to ensure we offer all our customers the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase.

Posted 5 years ago

“The agent I spoke to over the phone was incredibly annoying. Took over 2 hrs for something that should have taken no more than 20 mins max. Awful service. I repeatedly said 3x that I wanted to pay monthlt yet the agent tried to take a payment of £1,340, then my credit card company blocked my card because they thought fraud was being committed, then had to sort that out which took a while, Had to speak to the manager just to regain some trust and he was just plain rude.”

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Posted 5 years ago

Hello Kamran Thank you for your feedback. I'm sorry to hear your unhappy. All feedback is important to us. I've asked for your comments to be investigated. One of our team will contact you direct to assist. Kind Regards Samantha

Posted 5 years ago

“I was given a different quote online to when I called customer service. They happily accepted the quote I was initially provided with. Also greater service.”

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Posted 5 years ago

“Top service!”

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Posted 5 years ago

“I just started with you guys and thanks a lot because you helped me.For me I think you are good at all.Thank you”

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Posted 5 years ago

“oky”

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Posted 5 years ago

“Best insurance I like that”

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Posted 5 years ago

“Good”

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Posted 5 years ago

“Nice insurance your motor”

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Posted 5 years ago

“This company has been very good”

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Posted 5 years ago

“Very good thx u xxx”

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Posted 5 years ago

“Price is reasonable, excess is extortionate. Customer service beyond a joke. Have to call 20 times before being able to speak to someone, get hung up, placed on hold 10 times in 1 conversation. Not happy with the customer service.”

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Posted 5 years ago

Hello Ilyas. Thank you for your feedback. I'm sorry to hear you're unhappy and apologise for the difficulty you've had to get through to us. During some periods of the day we may have high call volumes leading to longer waiting times. I will ask for your comments including being hung up and being put on hold to be investigated. Kind Regards Samantha

Posted 5 years ago

“The best insurance company 👍🏼”

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Posted 5 years ago

“The agent I dealt with was good and helpful. However I was kept on hold for too long and too many times. In total the telephone bill was £15 for this call which is ridiculous. Also when I reviewed the details on my insurance policy - one key detail was wrong. This was even after I had input the correct details on a comparison website and then reconfirmed these details with the agent (racking up an extortionate telephone bill whilst reconfirming). I am still waiting for this error to be rectified and I refuse to phone.”

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Posted 5 years ago

Hello Adam. Thank you for your feedback. Sorry to see you are unhappy. I've asked for your concerns to be looked into and one of our team will contact you directly to assist. Kind Regards Samantha

Posted 5 years ago

“Thank you”

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Posted 5 years ago

“Was easy to get insurance and person was very helpful only problem was on telaphone for a lomg time longer than expected”

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Posted 5 years ago

Insure Your Motor is rated 4.3 based on 2,260 reviews