Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,261 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

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Metrics

4.3

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Insure Your Motor through the Money Supermarket comparison site and I got a call within about 15 minutes of submitting my details into the website. The gentleman I spoke to was knowledgeable, helpful and efficient dealing with my policy. He even called me straight back after we got cut off. All the documents came through to me straight away and the ability to sign via e-signature makes the process much quicker and easier. My only area of improvement would be that call quality needs to be addressed. I'm pretty sure the problem was at the call centre end, but as I can't be 100% sure I have still given a 5* rating. The recording system with the automatic pause when giving your card details is definitely reassuring as a consumer.”

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Posted 8 years ago

“Making customers wait 20mins plus on 0844 numbers is a con”

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Posted 8 years ago

“I like this company is so good”

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Posted 8 years ago

“Very poor processing of my insurance, wrong documentation and not helpful staff. It has been 2 weeks now, my request to put a correct date of birth has been ignored. The only response I received is "you have to call them yourselves"”

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Posted 8 years ago

Hello Wilfredo, Jonathan here from IYM. I am really sorry to hear about your experience and have asked one of our Customer Service agents to make urgent contact with you to resolve this problem. Thanks for your feedback.

Posted 8 years ago

“The staff worker was helpful.”

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Posted 8 years ago

“yes it is very nice! not bad”

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Posted 8 years ago

“Great a company will take into account No claims from nominated driver and Ex company car driver.”

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Posted 8 years ago

“Very helpful and easy done my process thank you”

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Posted 8 years ago

“Very good altho I have sent the details you need like my driving licence and you AV written a letter saying you have not recived them”

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Posted 8 years ago

“Reasonable price, however 40 days for a refund is ridiculous.”

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Posted 8 years ago

Hello Ugur, it's Jonathan from IYM. If we have paid your premium over to the Underwriters of your policy then we are reliant on the Underwriter returning the refund to us before we can pass it on to you. Refunds can take up to 40 days to be finalised but are generally completed much more quickly. Thanks for your feedback. Jonathan

Posted 8 years ago

“I'm happy with the choice I did”

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Posted 8 years ago

“better than other insurance company”

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Posted 8 years ago

“Refunds takes 40 days 2 months to get money back, LUV takes 3 days, hate it when company holds your money that long.”

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Posted 8 years ago

“Always Friendly/helpful on the phone when your Trying to sort out your insurance or anything.”

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Posted 8 years ago

“I was happy with my quote that i got but the person i got was very stand offish other than that everything else i was happy with”

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Posted 8 years ago

Hi Diane, it's Jonathan from IYM. Thanks for your feedback and we're glad that you're happy with your purchase. I have passed your comment onto our Operations Management to investigate. Many thanks.

Posted 8 years ago

“Hi Thank you for A quick easy service Regards C.J.R”

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Posted 8 years ago

“it was nice dealing with you.”

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Posted 8 years ago

“Thank you I'm very happy”

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Posted 8 years ago

“Reasonable price, fast cover, nice customer service, I would chose it again.”

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Posted 8 years ago

“Very confusing and every time you call some one say something different.”

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Posted 8 years ago

Insure Your Motor is rated 4.3 based on 2,261 reviews