Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,262 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

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Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charging me more for an amendment that was the insurance companys fault numerous dates wrong on my policy having to wait 5 days just for a cover not to say i was insured when i was told id recive it within an hour”

Helpful Report

Posted 8 years ago

Hello Luke. Thank you for your feedback it is important to us. I have asked our complaints team to investigate your comments and contact you direct. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Pressurised for too many details”

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Posted 8 years ago

Hello Michael. Thank you for your feedback. All feed back is important to us. I have asked our complaints team to look into your comments and contact you. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Very bad experience”

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Posted 8 years ago

Hello it's Samantha here from Insure Your Motor. Thank you for your feedback. I have asked our complaints team to look into your comments and contact you direct. Regards

Posted 8 years ago

“They got my D.O.B wrong and had to get new insurance but it takes 40days to get my deposit back so I can't afford no new insurance”

Helpful Report

Posted 8 years ago

Hello Baboucarr. It's Samantha here from Insure Your Motor. Thank you for your feedback, I have asked one of our senior team to look into your comments and contact you direct to assist. Regards

Posted 8 years ago

“I've actually cancelled this policy and found a cheaper offer with Direct Line. I have been driving a company car claim free for 5 years and while I understand not all companies provide discount on this basis (direct line do), insure your motor actually penalise for it. The quote rose from £1500 to more than £2000 because I disclosed this, they gave me some BS about how they give discount assuming I was a named driver on another policy (which I was too) but driving a company car negates this. I took the policy because I needed it at the time but cancelled the next day when Direct Line beat your original quote. Also I couldn't really stomach the idea of £3000 excess, if you're that cowboy with your quotes, I'd really hate to deal with your claims dept.”

Helpful Report

Posted 8 years ago

Hello Daniel. Thank you for your feedback, it is important to us. I am sorry you are unhappy with the policy that you were offered and as a result cancelled. I have forwarded your comments on to our Head of Sales to look into further. Regards Samantha Insure Your Motor.

Posted 8 years ago

“!!!AVOID!!! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!! Absolute worst insurance company I have ever used, AVOID. The customer service and support is shocking !! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!! !!!AVOID!!!”

Helpful Report

Posted 8 years ago

Hello Andrew. It's Samantha here from Insure Your Motor. Thank you for your feedback, it's important to us. I have asked one of our complaints team to look into your comments and contact you direct.

Posted 8 years ago

“I have cancelled my insurance with this firm as their customer service is absolutely appalling !!!”

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Posted 8 years ago

Hello Tracey. Thank you for your feedback. All feedback is important to us. I have asked our complaints team to look into your comments and contact you directly. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Bad insurance”

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Posted 8 years ago

Hello Doru.Thank you for your feedback, all feedback is important to us. I have asked one of our team to look into your comment. Regards Samantha Insure Your Motor.

Posted 8 years ago

“I WAS NEW TO THE COUNTRY AND WAS BRUTALLY CHARGED FOR A SMALL CAR LIKE FORD FIESTA ALTHOUGH MY DRIVING LICENCE WAS FROM SWITZERLAND AND NOT FROM ANY THIRD WORLD COUNTRY.ALTHOUGH I HAD YEARS OF DRIVING EXPERIENCE I WAS TOLD I AM THREAT AS I COME FROM A COUNTRY WHERE THEY DRIVE OPPOSITE SIDE AS HERE IN THE UK.MY CONCERN IS ..WHAT ABOUT THOUSANDS OF BRITISH TOURISTS WHO DRIVE TO EU EVERY YEAR.IN MY OPINION THREAT ARE THOSE YOUNG DRIVERS WHO DRIVE OUT OF PUBS ON WEEKENDS.ALMOST 3200 POUNDS A YEAR FOR INSURANCE OF A FIESTA IS NOT JUSTIFIED WHERE AVERAGE YEARLY SALARIES ARE15,000 £.WITH THIS MAIL I JUST WANT TO COMPLAIN AGAINST THE EXISTING INSURANCE POLICIES AND NOT AGAINST ANY PARTICULAR COMPANY AS THESE MAKE PEOPLES LIFE MISERABLE AND BANKRUPT. THANKS AND REGARDS”

Helpful Report

Posted 8 years ago

Hello Arinder. It's Samantha here from Insure Your Motor. Thank you for your feedback, it is important to us. A member of our team will contact you regarding your comments.

Posted 8 years ago

“Assistant was very patronizing and had no patients. Constantly talking over me, was not prepare to listen to my opinion”

Helpful Report

Posted 8 years ago

Hello Ibrahim. Thank you for your feedback it is important to us. I have asked our complaints team to investigate your concerns and contact you direct. Regards Samantha Insure Your Motor.

Posted 8 years ago

“I should have checked the reviews on google first! Poor communication! Rude staff! They do not check emails properly. Charge more then what was quoted on gocompare. I paid this then a month later they want more money for a claim i apparently didnt tell them about. I told them about it such liars!!!AVOID AT ALL COSTS”

Helpful Report

Posted 8 years ago

Hello. It's Samantha here from Insure Your Motor. I am sorry you are unhappy and have asked our Complaints Manager to look into your comments. Our customer journey is important to us. Within our validation process we do conduct various checks to ensure our customers have the correct details and are fully covered. As soon as our investigation is complete we will come back to you directly.

Posted 8 years ago

“They are there just to take money off you, even if you want to cancel the policy, they would not do that. I wanted to cancel my policy but they want me to pay outstanding balance on my policy, even if i am no using any of the remaining months. They force to pay you the money, call center staff not really friendly. Be careful before you sign any of the docs as they would say that some other finance agency has already paid your yearly insurance in full and we collect yearly amount on monthly basis. Be ware from professional scammers.”

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Posted 8 years ago

“I will never be using you guys again AND, adding a person onto the policy for two months and taking someone off cost 137 extra in admin fees. Aviva DONT CHARGE! Disgusted by the service and the charges!!”

Helpful Report

Posted 8 years ago

Hello Ruben. Thank you for your feedback. It is important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Insure Your Motor.

Posted 8 years ago

“The broker did not inform me about any interests i need to pay, i was told one price over the phone yet i have another on paper - obviously more than expected. I am very disatisfied”

Helpful Report

Posted 8 years ago

Hello Csilla. Thank your for your feedback it is important to us. I have asked our complaints team to look into your comments. They will contact you with their findings. Regards Samantha Insure Your Motor

Posted 8 years ago

“Didn't have correct contact details and still didn't correct them”

Helpful Report

Posted 8 years ago

Hello Mathew. It's Samantha here from Insure your Motor. I am sorry to hear your comments. I will ask one of our team to look into this an contact you. Regadrs

Posted 8 years ago

“Hi,I have an accident on 2/8/2016 ,it's was my fault,and I the xs direct insurance call me said that I have to pay for the third party claim up to 3000£ on my policy,and when I took out my policy insure your motor didn't sent me any documents policy,I am very disappointed in your company,my regards is w333tel”

Helpful Report

Posted 8 years ago

Hello Y phan le nhu. Thank you for your feedback. It is important to us. I have asked one of our complaints team to investigate your concerns and come back to your direct. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Rubish rubish rubish rubish rubish”

Helpful Report

Posted 8 years ago

Hello Tomasz. Thank you for your feedback it's Samantha here from Insure Your Motor. I am sorry to hear you are unhappy as our customer journey is important to us. I have asked one our complaints team to contact you so they can understand your concerns and assist you. Regards

Posted 8 years ago

“Lied to over and over , had my deposit and first month insurance taken because they mislead me to believe I had more time to prove my address as I had only just passed my test . Wouldn't recommend to anybody unless u can afford to give away money at no expense.”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback all feedback is important to us. I have contacted our complaints team regarding your comments. They have advised me that they have investigated your concerns and contacted you direct with their findings. Regards Samantha Insure Your Motor.

Posted 8 years ago

“I was quoted another customers quote, after paying a deposit of £320 and agreeing to my new policy, I received a phone call from the customer advisor I had been dealing with to tell me what he had done, he then gave me the figures that I should have been quoted and asked me if they were convenient (they were more than I had originally been quoted) and then expected me to pay more! Very poor customer advisor who I found very incompetent at his job role!!! What a bad start to a 12 month contract!”

Helpful Report

Posted 8 years ago

Hello Georgina. Thank you for your feedback it is important to us. I am sorry to hear you are unhappy and have raised this with our complaints team who are investigating your comments. Our customer journey is important to us and once they have investigated they will contact you with their findings. Regards Samantha Insure Your Motor.

Posted 8 years ago

“All of sudden you get a letter saying your insurance will be cancelled within 7days and no reason will be given along with that letter. Ridiculously poor service. I don't recommend because no will contact you by email or phone and they just send us threatening letters to home. Useless company.”

Helpful Report

Posted 8 years ago

Insure Your Motor is rated 4.3 based on 2,262 reviews