Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,262 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

Questions

Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor processing of my insurance, wrong documentation and not helpful staff. It has been 2 weeks now, my request to put a correct date of birth has been ignored. The only response I received is "you have to call them yourselves"”

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Posted 9 years ago

Hello Wilfredo, Jonathan here from IYM. I am really sorry to hear about your experience and have asked one of our Customer Service agents to make urgent contact with you to resolve this problem. Thanks for your feedback.

Posted 9 years ago

“Very confusing and every time you call some one say something different.”

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Posted 9 years ago

“Fake advisors that work for several companies and have their company at their best interest, not the customer. Quoted me over 300 more after calling them to get insurance. Rip off, avoid at all costs”

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Posted 9 years ago

“Insured myself, took the company over a week to Email me my documents, I got pulled over by the police and the vehicle was not even on the insurance data base. Had great difficulty proving I was insured. Not happy with the service I have received.”

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Posted 9 years ago

“I've been trying to cancel my insurance for a week now. I've spent more than 10 pounds now holding on the phone. The only thing left for me to do is to cancel my direct debit and contact my lawyer now.”

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Posted 9 years ago

Hello Stanislav, Jonathan from Insure Your Motor here. I'm very sorry to hear about the difficulties you have been experiencing but grateful for your feedback. I have asked for a member of our cancellations team to make immediate contact with you to resolve your query.

Posted 9 years ago

“This is the worst company, I have ever had the misfortune to use. It is virtually impossible to get hold of anyone, they never ring back, they don't send you your insurance documents via email or post. Then have the bloody nerve to issue a letter, informing you that your insurance is not finalised and you have seven days to send them additional information. If you don't, they will charge you their admin costs. Rip off comes to mind! The charges would seem acceptable to me. Except, I was out of the country on business. So, I was not aware that there was a issue, until I returned home to find a letter. No telephone message on my mobile, no email. Absolutely nothing! Then, I try to call to sort out the issue. You have no chance getting through as they are on half day or to busy! Quite frankly, you have more chance in meeting the pope that get through to this lot! Unbelievable service, from a second rate insurance company/ broker. Unfortunately, I have to start looking at legal action.”

Helpful Report

Posted 9 years ago

Hi Kevin and thanks for your feedback. It's Jonathan here from Insure Your Motor. I am really disappointed to hear about your experience and have already escalated your comments to our Complaints Team who will be in touch with you directly to resolve everything for you and ensure that you're completely satisfied. Your feedback is important to us and we do read every comment that's made whether it's positive or indicates areas of improvement. All feedback is also seen by our Chief Executive and other Directors. Thank you again for taking the time to write this review.

Posted 9 years ago

“Can't believe it takes you 30 days to refund the customers money back”

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Posted 9 years ago

Hello Nadia - Jonathan here from Insure Your Motor. If premiums have been paid to the insurer then it can take some time for the monies to come back to us. Usually, refunds are processed in much less time.

Posted 9 years ago

“Is very expensive and hope to reduce little bit next year”

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Posted 9 years ago

“the rate you get online is not the same when you go for it, and it's doesn't work , you have to call the company to finish your application, and your rate is increased. Please improve your application online.”

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Posted 9 years ago

“Totally rubbish , cancelled my insurance , paid in full , expecting a refund for 4 months left , was offered £21 back and was expecting roughly £500 , didn't even get that £21 nor anything back . Avoid this company they are money sucking people . It's theft they attack vulnerable people . If you have money to give for free insure your motor”

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Posted 9 years ago

“First you gave me cheaper option after you gave me more expensive quote”

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Posted 9 years ago

“I'm very upset with service because I didn't get the toys when u go through comparison site Brian toy”

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Posted 9 years ago

Hi Arzu, it's Jonathan from Insure Your Motor. The Brian Toys are an offer from Confused.com. If you bought your policy from us via Confused, they will send your Brian to you directly but it may take some time for it to arrive. I will check with Confused for you and make sure that it is on its way. Many thanks.

Posted 9 years ago

Hi Arzu, I have checked our records and we have confirmed your purchase to Confused.com. You need to file your claim for the Brian Toy with Confused within 30 days of purchase and it can take up to 90 days for it to arrive. Hope that answers your query. Many thanks. Jonathan.

Posted 9 years ago

“First of all getting a chance to speak to customer care is like winning a lottery, have already wasted my 150 to 200 mins of my Phone , as i waS ALWAYS KEPT ON HOLD. No body care to even call you back or scedule a call back. all what they need is money , once they have taken the money, the service is as crap as you cant even imagine. seriously one of the most annoying experience of my life. customer care is rubbish.”

Helpful Report

Posted 9 years ago

Hello Amit. I am very sorry to read that on this occasion we have not achieved our high standards of customer service. Please allow me to reassure you that this is not the service that we are looking to provide to our customers. I understand that we have been in direct contact now, if however you remain unsatisfied, please call us on 0333 400 1646 and we will do our very best to put this right.

Posted 9 years ago

“Very friendly and efficient service - no hesitation to recommend to family and friends. Cheers, Paul Above was my first impression - however, since then things have really gone downhill and the policy has been cancelled. The NCD I was able to supply was either as a named driver on a UK policy or 17 years coming from a European policy - this was not acceptable so the policy has been cancelled - I fully understand that many insurances don't accept this NCD under these conditions. We agreed to try to find other offers on this basis - however after a very long call, and repeating my details several times, the offer was 4 times higher - so when i said that I would look for alternatives, the agent just cut the line. At present I don't know if the agreement that the cover will continue to 10/11/2015 is still upheld, and what will now be reimboursed from my initial payment. Inaddition, over the last week I have sent several emails to insureyourmotor but they are never answered - only an autoated reply. I think that UK car insurers need to wake up and be customer friendly - in Europe what counts is the record as a driver (from what ever country) - they are turning away good business from low risk expats returning to UK.”

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Posted 9 years ago

Thank you for taking out a policy with us Paul, and thank you for the recommendations.

Posted 9 years ago

“I wish there was a lower rating. 1 star does not cut it. They are not interested in the right price for you, regardless of having a licence for more than 2,3 years etc. Their staff to be fair was not rude but they simply do not deliver nor tell the truth. On price, it's truly a waste of time, you are absolutely guaranteed you can get a much lower one yourself. There the staff lied to my face, assuring me this was the cheapest price I could get and I trusted them. They are very pushy and I would definitely urge anyone to absolutely stay away from them. They will even try and charge for a request to move the date you want the direct debit to go through even when they have made the mistake of putting the wrong day in the first place. I did get mine changed but not after I had a conversation with them that was not comfortable and felt like a telling off. Keep away from this lot if you can help it. If you there, cancel and go somewhere else, you better off. JT_Honest_Review”

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Posted 9 years ago

“Their customer service is very poor. No regards to anyone. They wouldn't add someone up because the person is self employed (discrimination of the highest order)”

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Posted 9 years ago

Insure Your Motor is rated 4.3 based on 2,262 reviews