Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,262 Reviews

83 %

of reviewers recommend Insure Your Motor

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4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service on the phone. terrible waiting times for call backs, I waited two days and had to ring up myself then to be told someone would ring me back within the hour waited all day and no phone call returned so rings up again to be told he's left and no one to help me! Wouldn't reccomend these at all and I haven't even taking a policy with these!! Avoid where possible my advice”

Helpful Report

Posted 8 years ago

“had to cancel insurance told me i have to wait forty days. i only had the new policy out for 4 hours and managed to lose 80 pounds for stupid admin fees etc. i called up to find out whats going on with refund, they told me they are waiting for mulsanne to refund the money back. called up mulsanne and they told me they cant give me information regarding my own insurance policy. poor help and guidance from both brokers”

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Posted 8 years ago

“so very disappointed with this company from start to finish too many issues to mention i would be here forever from first selling the policy.... to now trying to claim on the policy i wish i would of read these reviews first”

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Posted 8 years ago

“do not use this company, I got a quote and was happy until I was told that they could,nt insure me after they took my money, asked for refund and was told this will take up til 30 -40 days. 40 days have passed and still no refund, called to ask where my refund is and was told that it will now take 3-5 working days to clear in my bank. it took 5 mins to take my money and over a month to pay back, £236.00 I cant just put on hold and wait for, could,nt get insurance anywhere else because they had my money?”

Helpful Report

Posted 8 years ago

“I got car insurance on the 17/06/16 but cancelled on the 18/06/16 my nan passed away after 20 or 21 and a half hours and sent a email stating I need the money returned to help pay for my nans funeral which is on the 8 of this month but now I have to take out a loan I keep sending emails as to when my money will be returned but has had no reply now all I ask is a confirmation as to when my money will be returned and no one reply which is distressing as I have to also care for my brother who is mentally ill where is the respect!!”

Helpful Report

Posted 8 years ago

Hello, it's Jonathan here from IYM. Thank you for your feedback. We're very sorry for the distress this must have caused you at this difficult time and for your sad loss. I'm arranging for a member of our Customer Service Team to contact you immediately and confirm the details of your cancellation refund.

Posted 8 years ago

“If you are reading this please DO NOT USE THIS COMPANY..Run for the hills!! 1. Charged me £1.00 per minute after calling them to pay after website wouldn't take my card payment 2. Kept me on hold for 20 Mins 3. Premium went up by nearly £60 from online quote 4. Tried to charge me £170 to cancel after 2 months after I paid deposit of £140 plus 2 instalments of £60 5. They failed to inform their credit suppler that I had cancelled and are asking for my "missed" monthly payment PLUS £30 charge. I am shortly writing to the Insurance Ombudsman.”

Helpful Report

Posted 8 years ago

Hello Craig. Thank you for your feedback. All feed back is important to us. I have asked our complaints team to look into your comments and contact you with their findings. Regards Samantha Insure Your Motor.

Posted 8 years ago

“The salesperson gave me complete false information about what I was about to take and I called the company five times over two weeks and nobody ever called back terrible customer service and a very terrible experience dealing with this company”

Helpful Report

Posted 8 years ago

Hello Ali. Thank you for your feedback. It is important to us. I have contacted our complaints team who have advised me that they have spoken to you and your comments have now been resolved. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Do not go with insure your motor they are cons first of all i was paying nearly £400 insurance a month, fair enough charged me think 600 deposit, then for cancellation fee was nearly 1k. if you do go with this company you regret is as much as me. i am so pi**ed off to say the least. i really wish no one will go with this company please dont, pay the extra with a proper insurance company not with these muppets. They are worse than criminals. and i only took my policy out with then for 6months. Never have i seen a company as bad as this you will be digging your self into a big finance issue with these lot.”

Helpful Report

Posted 8 years ago

“They don't seem to have a clue as to what is going on, keep ringing and asking for irrelevant forms and still send them.have only spoken to one person who was any good. Have since charged an extra £69 for admin fee. Can't recommend this company at all”

Helpful Report

Posted 8 years ago

Hello William. Thank you for your feedback it is important to us. I have asked one of our senior team to look into your comments and contact you to assist. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Never buy policy from this company is the worst company”

Helpful Report

Posted 8 years ago

Hello Terchila. Thank you for your feed back. All feedback is important to us. I have asked our complaints team to contact you regarding your comments. Regards Samantha

Posted 8 years ago

“Rip off merchants, plain and simple, will never ever use this company again”

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Posted 8 years ago

Hello Ashley. I am sorry to see your comments. I have asked our complaints team to contact you regarding your concerns. Regards Samantha Insure Your Motor.

Posted 8 years ago

“I unhappy about this company”

Helpful Report

Posted 8 years ago

Hello Saeed. Thank you for your feedback it is important to us. I have asked one of our senior managers to contact you. Regards Samantha Insure Your Motor.

Posted 8 years ago

“Very not happy disgraceful shocking”

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Posted 8 years ago

Hello Thomas. It's Samantha here from Insure Your Motor. Thank you for your feedback it is important to us. I have asked our complaints team to contact you to discuss your comments.

Posted 8 years ago

“I took insurance out for a car that I was purchasing.. The sale fell through so therefore did no loner need the insurance. The policy was not even out for 24hrs and I was charged £50 cancellation fee so I lost £50 in 3hrs which is a joke. Not only I lost money but the £50 refund will now take upto 40days to get back into my bank account which just tops it all off. It's safe to I won't be gettin lg any insurance through you again.”

Helpful Report

Posted 8 years ago

Hello Kerrylee. It's Samantha here from Insure Your Motor. Thank you for your feedback it is important to us. I have passed your comments to a senior manager who will contact you.

Posted 8 years ago

“Charges need to be fully and clearly explained so customers can understand what they r buying. Small prints are not a way forward to win customers and instead word of mouth ends up destroying your business for misselling.”

Helpful Report

Posted 8 years ago

“when I made my purchase I was automatically sent my insurance documents without asking for them or told to print them off myself . This policy is forcing me into bankruptcy . I do not have any ccjs against me and although I have now permanently emigrated I still don't want your finance company to distort my reputation in the financial world, I have asked for my policy to be cancelled and because theirs a claim against my policy I'm told until this is closed I will have to continue to pay. This is extortion my ombudsman has informed and legally advised me that this is going to take a little time to clear up but also promised me personally that it will be made public and the company involved will be investigated.”

Helpful Report

Posted 8 years ago

“not even worth one star quoted £1212 online said phone back in 50 mins no call after 2 hours then said they was busy and would get a call back in 5 mins which was a hour and they trippled the price £3500”

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Posted 8 years ago

“Pathetic liars. Lie about the quote and then they increase the actual quote. Then accuse the buyer that they have entered the wrong details. Avoid”

Helpful Report

Posted 8 years ago

“Very dissatisfied with your service. Having purchased various insurance online over very many years I have ALWAYS had access to my documents within minutes. You have taken the money but have not even followed up with a confirmation that the insurance was in place. I was even having doubts about being scammed! It took a phone call to find out that the documents were being posted to me - over a week later and they still have not arrived!”

Helpful Report

Posted 8 years ago

Hello Leeanne. It’s Samantha here from Insure Your Motor. I am sorry you were dissatisfied with our service. I have asked our complaints Manager to look into this for you. She has advised me that they have emailed duplicate documents to you today and have also posted them for your convenience. The original set was posted to you on the 29th April 2016. Thank you for your feedback as this is important to us.

Posted 8 years ago

“The sales team are diabolical they do not let you get a word in edge ways when you have questions obviously this is because they try and complete sales as quick as possible, Also they are a broker not a direct insurer, They do the exact same job as confused, or money supermarket. I found a quote for £1500 pound on confused and they could not honor that absolute joke.”

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Posted 9 years ago

Insure Your Motor is rated 4.3 based on 2,262 reviews