Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,138 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th November 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items turned up on time and as described”

Helpful Report

Posted 8 months ago

“Good selection on website and great prices. Everything arrived very quickly and in good condition. Thank you!”

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Posted 8 months ago

“I have shopped with them a couple of times although after my last experience I won't be shopping with them again. I paid extra for delivery to be within 1-2 days. I placed the order on a Saturday morning but didn't receive my order until Thursday afternoon. The box had a big hole & the disinfectant had been squashed at the top so leaked a little.I emailed them but they haven't been interested in my complaint just kept asking for me to review the so called support I received which was nonexistent. I am extremely disappointed & angry. Customer service is appalling.”

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Posted 8 months ago

“Good discount, fast delivery and quality product. Thank you.”

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Posted 8 months ago

“Easy to use website. Well packed and great delivery time. All in perfect condition. Highly recommend”

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Posted 8 months ago

“Great service and good quality and price”

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Posted 8 months ago

“Item arrived quickly, I ordered the Arcadia combined bulb which works perfectly.”

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Posted 8 months ago

“Fresh live food. Good service.”

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Posted 8 months ago

“Have ordered from Internet Reptile a few times and am very happy with their products, packaging and customer service. Internet Reptile will always be a go to for my bearded dragon items. :-)”

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Posted 8 months ago

“This was my first order from Internet Reptile but it won’t be my last. The website was easy to navigate and I found what I needed at a good price. My order was despatched very quickly and arrive in perfect condition.”

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Posted 8 months ago

“Unfortunately my item was not adequately packaged and arrived broken and empied into the cardboard box. The item was 1 Kg of Pro Rep calcium blocks in a rigid plastic container and the plastic broke into shards and the blocks then loose inside the cardboard box. I am unable to claim a refund despite sending photos as I had disposed of the mess due to a delay in response to my 2 e-mails despite e-mailing immediately on receipt.”

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Posted 8 months ago

“Been shopping for a few years now and found it to be a good experience, great price s and good choice of items, not had any problems with the company,.”

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Posted 8 months ago

“Very impressed. Delivery arrived incredibly quickly. Internet Reptile always delivers great quality products at low prices.”

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Posted 8 months ago

“Ordered live food arrived in top condition and quickly will be ordering again soon”

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Posted 8 months ago

“brilliant prices and fast delivery!”

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Posted 8 months ago

“Very helpful and guided myself to what I needed for the best care of my pet”

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Posted 8 months ago

“A great product at a great price would definitely recommend this product to anyone that needs quality live food.”

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Posted 8 months ago

“Absolutely brilliant company. Ordered one day and product came the day after. Product packaged well and was installed straight away. Well done.”

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Posted 8 months ago

“Good prices but package was sent to wrong address, despite me putting in the correct one not sure how that happened. Package said it was delivered but only half was, took all weekend to chase up the other half of the package that contained the live food just to find 90 per cent of the live insects were already dead. Not sure if that’s a testament to how they were sent or because the package was presumably left outside in the bad weather for days at the wrong address. Never had this kind of problem ordering food before with other sites so it’s a little off putting for me to say the least, such a shame.”

Helpful Report

Posted 8 months ago

“Ok but very slow delivery and contact with seller was very hit and miss. Order was due Tuesday/Wednesday. Messaged Tuesday to ask as hadn't had any updates. They said it would be delivered tuesday/Wednesday So I booked a home day. No delivery. Eventually arrived Thursday, when I tracked it by the arcade on the box it hadn't even been dispatched until Tuesday afternoon. 🤦‍♀️”

Helpful Report

Posted 8 months ago

Internet Reptile is rated 4.8 based on 12,138 reviews