Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,371 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you internet reptiles, most accommodating and your communication was excellent. Delivery was as promised and your products are very competitively priced.”

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Posted 3 months ago

“Prompt accurate delivery and service.”

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Posted 3 months ago

“The live insects arrive in excellent condition. Well packaged. Good value for money.”

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Posted 3 months ago

“Fast service well packaged will definitely use this site again”

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Posted 3 months ago

“Ordered the wrong items as the website directly me incorrectly, had to send some bits back. Annoying process where you have to email first, no way to do it online. Put on the email how the website directed me incorrectly so ordered the wrong stuff, that bit was ignored when they replied and I was just told how to return. I then had to pay £9 to post back. Will never use this apparent online company that don’t even have a decent return process”

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Posted 4 months ago

“Great quality products and amazing prices, good vairty of stock”

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Posted 4 months ago

“Item is a present so hasn't been used yet but service was quick and efficient. I would definitely order from Internet Reptile again and have already recommended them to a number of friends”

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Posted 4 months ago

“Came in good time but badly packed and one of the jars of tortoise pellets had emptied into the box which meant they went everywhere when I opened it. Not a bad review as I don’t know how it was handled by the couriers but obviously not great for me.”

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Posted 4 months ago

“Items were delivered quickly and arrived in perfect condition. I ordered 3x 3L braplast and will definitely be ordering again, order process was very easy and email updates for dispatch and delivery were a great touch making sure I could be home to receive the order”

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Posted 4 months ago

“Speedy delivery and well packaged”

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Posted 4 months ago

“Cant comment on items as for a family member, but the service and postage were both extremely quick at getting the items to me. Thank you”

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Posted 4 months ago

“Great and fast delivery”

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Posted 4 months ago

“I’ve ordered quite a few times and have always been happy with my purchases.”

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Posted 4 months ago

“Great supplies”

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Posted 4 months ago

“Products great value for money , but customer services is shocking 4 emails plus messages on website , not good .”

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Posted 4 months ago

“I ordered sphagnum moss and with all substrate, it needs to be frozen or baked to ensure mites are not in the moss. However, upon opening my bag of moss I found several spiders inside. I felt absolutely awful as I was in the process of baking the moss, I can’t understand why such a big company isn’t doing something to ensure small critters aren’t harmed or LIVING in what they sell!”

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Posted 4 months ago

“When my bugs came quite a few of them were dead. I fed and watered them like instructions said and within a week there was loads of them dead i only had a few alive ones.”

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Posted 4 months ago

“Very fast delivery and easy to order online. Will definitely be buying item’s again. Thank you Stuart.”

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Posted 4 months ago

“My mealworms came very quickly and were of great quality thanks”

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Posted 4 months ago

“Absolutely brilliant product and fast delivery 👏 would highly recommend to anyone in need of their reptile needs”

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Posted 4 months ago

Internet Reptile is rated 4.8 based on 12,371 reviews