Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,138 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 16th November 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 5ft vivariums from Internet Reptile. I picked them up from their warehouse in Nottingham and it's a reptile wonderland with anything a reptile would need. An employee kindly loaded the boxes into my car for me. I ran into an issue where one of the boxes was missing the glass doors and runners for the vivarium. I contacted Internet Reptile expecting to be told "there's nothing we can do, return it for a refund" However that is not the case. The guy I spoke to on the phone was very apologetic and genuinely concerned that this had happened. He contacted the manufacturer Habistat to get the missing parts sent to me. The runners and 1 glass door arrived a week later however 1 glass door was still missing. I called Internet Reptile again and understandably I was annoyed with this error, but the guy on the phone was also annoyed and apologetic that this issue wasn't fixed because he genuinely cared about my reptile's wellbeing. He contacted the manufacturer again to try to resolve the issue finally. I am still awaiting the delivery. Throughout this stressful situation I've had no bad thing to say about Internet Reptile, the issue has come from the manufacturers errors.”

Helpful Report

Posted 1 month ago

“Fast delivery and great service”

Helpful Report

Posted 1 month ago

“Very poor. Received order, broken hide and chipped water bowl due to poor packaging. Broken tub of worms and worms all over the box. Emailed customer service over a week ago and still not been dealt with. Very disappointed”

Helpful Report

Posted 1 month ago

“First delivery arrived Friday and missing frozen goods. Messaged but no reply all weekend. Reply on Monday contacted was told already delivered, then told it was on its way. Frozen goods arrived 3 days after shipping. All defrosted, stinking and rotting. I contacted and asked to escalate. I was told they would try to get a replacement. Then Ben (manager?) said I would get a replacement. No tracking info, no updates for when. I contacted again asking when I would receive and got back a tracking number, no conversation, nothing, not even the link or the courier company info. Parcel was dumped outside my porch, not where I had requested in storage box on drive or even in my porch, just left out in the open on my drive. Really poor service. No offer of recompense due to me now having to dispose of rotting snake food or that I had to go elsewhere as my snakes were due to be fed. It will take a very desperate situation for me to use this company again. Very dissatisfied”

Helpful Report

Posted 1 month ago

“Arrived quickly and in good condition.”

Helpful Report

Posted 1 month ago

“I have been using Internet Reptile for over a year and they always deliver fast with good healthy Locusts for my Chameleon.”

Helpful Report

Posted 1 month ago

“Awesome. Always prompt, excellent quality products and top communication”

Helpful Report

Posted 1 month ago

“Gentleman on phone in shop was very helpful”

Helpful Report

Posted 1 month ago

“Finally getting back into the invert side of the hobby. Everything I needed. Easy to find and delivered quickly. What's not to love?”

Helpful Report

Posted 1 month ago

“Exceptional service. No pushy sales, very experienced and gave lots of advice around which reptile would be best for me and my family. Tim, Clare and Ben have been great and now we have a lovely bearded dragon. I also found the tank to be very good quality and the cost very good value in comparison to other online sources. Thanks again”

Helpful Report

Posted 1 month ago

“Excellent service, fast delivery all good”

Helpful Report

Posted 1 month ago

“Quick dispatch.Excellent company to deal with.”

Helpful Report

Posted 1 month ago

“Speedy delivery and great product”

Helpful Report

Posted 1 month ago

“Very quick delivery amd very good packaging”

Helpful Report

Posted 1 month ago

“Good product Good quality quick delivery recommend you buy from this website thank you 😊”

Helpful Report

Posted 1 month ago

“The best reptile shop”

Helpful Report

Posted 1 month ago

“Very good products at very competitive prices”

Helpful Report

Posted 1 month ago

“Great company,Arcadia quality products,cheers people.”

Helpful Report

Posted 1 month ago

“Delivered really high quality items at a really good price. The range of equipment I was able to get from here was great, I managed to get almost everything I needed at once. My only issue was that they took quite a while to ship, and the silkworms I ordered weren't available and we're refunded. That was done promptly though, with no need for me to do anything.”

Helpful Report

Posted 1 month ago

“Internet reptile have always ensured my order is well packaged plus the delivery is top rated and super fast.”

Helpful Report

Posted 2 months ago

Internet Reptile is rated 4.8 based on 12,138 reviews