Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,139 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th November 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“happy to deal with again quick shipping”

Helpful Report

Posted 1 year ago

“Absolutely amazing quality of live food one very happy dragon”

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Posted 1 year ago

“The product turned up on time very well packaged absolutely fantastic”

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Posted 1 year ago

“Good quality, arrived in good time. Good value for money”

Internet Reptile 5 star review on 13th July 2023

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Posted 1 year ago

“Great customer service, they responded quickly to an issue with an item damaged by the delivery company and arranged a replacement for the next day.”

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Posted 1 year ago

“Quick delivery, exactly what I ordered, no problems”

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Posted 1 year ago

“Amazing service quick delivery and good for the price”

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Posted 1 year ago

“Great shop with everything you may need”

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Posted 1 year ago

“Great quality and great prices, you hear that you get what you pay for. With internet reptile you definitely do get what you pay for! Keep up the good work guys il definitely be back”

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Posted 1 year ago

“Good range of products, easy ordering process, quick and efficient customer service and good value for money and quick delivery”

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Posted 1 year ago

“Always rapid order processing and recently when had an issue customer services were very quick at responding and very helpful.”

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Posted 1 year ago

“Great service, arrived as expected and in good condition.”

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Posted 1 year ago

“Trustful company and good prices”

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Posted 1 year ago

“Arrived quickly”

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Posted 1 year ago

“Hi I've used Internet reptiles before for my heat bulbs and was pleased with there service I've never used them for my live pet food before but I will from now on as they do give a very good service with the food as well ..a well earned 5 star's *****”

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Posted 1 year ago

“Wonderful product as always and excellent delivery service”

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Posted 1 year ago

“Already contacted you due to an issue with the lack of negative space packaging in my delivery box which caused one item to crack and spill its contents into the box. Expensive equipment like the LED jungle dawn bar not bubblewrapped or anything which seemed odd to me. I did receive an email in reply the following day to appologise and to say they'd pass my comments onto the distribution arm of the business. Hope that was followed through as not doing so could lead to wastage of products and customers kept waiting for replacements. Never had an issue ordering before, so putting it down to a one-time indicent. Luckily all electrical equipment was in working order.”

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Posted 1 year ago

Hi, Thanks so much for pointing this out, we value all customer feedback as it really helps us make things better moving forward., This has been raised with our warehouse manager so we can be sure all packers follow the same standards.

Posted 1 year ago

“Main product came broken but was resolved, otherwise speedy delivery, communication when trying to resolve issue could be better otherwise i was satisfied”

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Posted 1 year ago

We're sorry to hear you didn't get a reply as quickly as you'd liked. We're pleased to confirm we're currently partnering with an all new customer service system so we hope all replies and communication is faster in the future. Thanks again for taking the time to reach out to us.

Posted 1 year ago

“Good prices and quick delivery.”

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Posted 1 year ago

“Always rapid dispatch and delivery, products exactly as described.”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,139 reviews