Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,918 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

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Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Interparcel at all costs. They are attempting to levy a c.£240 additional fee for a c.£19 delivery, as they are falsely claiming the parcel was heavier than stated upon booking. I have proven the actual parcel weight is in fact lighter than what was paid for. Interparcel have refused to provide any evidence, refused to itemise their insane surcharge, and when my evidence as specifically requested by them has been provided, Interparcel then pretend it doesn't state what they asked for (i.e. the weight of the parcel). Perhaps Interparcel are going bust and need to grab monies on false claims from a customer who has been using Interparcel for over a decade. I'd strongly suggest avoiding doing business with Interparcel. And as of now I am anticipating taking legal action against their false and frivolous claims.”

Helpful Report

Posted 5 days ago

“Shocking customer service Inability to listen to customer No satisfactory outcome when parcel lost Inability to communicate with third parties. Ie DHL No refunds No recompense for lost items Avoid Avoid. Avoid”

Helpful Report

Posted 4 weeks ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues surrounding your order. Please email the order number to reviewus@interparcel.com so we can have a look into this. I am very sorry.

Posted 1 week ago

“The site is very easy to use and the staff very helpful When UPS failed to collect my parcel the 1st time Angela sorted it out quickly and effectively”

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Posted 1 month ago

“I made an error with a collection address but Sue managed to sort it all without any trouble. Interparcel are always my go to courier platform”

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Posted 1 month ago

“Failed to collect my parcel to the USA twice. They said someone called and I was not in. Now the Christmas presents wont get there in time! I was in and they did not call -I have a door cam!!! Dont use this company as their response to any complaint is to cancel your order! Dont use!!!!!!”

Helpful Report

Posted 1 month ago

“Booked and paid for parcel to be sent to my mum for Christmas. Handed parcel over to courier next day, it's been 11 days now with no tracking updates not even collection scan. Interparcel can't tell where it is . Saying courier hasn't collected it even though I have cctv footage which shows me handing parcel to courier. Absolute robbers. Not helpful atol. Very poor costumer service.”

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Posted 1 month ago

“Selina was very Helpful explaing the Courier process regarding labels etc”

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Posted 2 months ago

“I have just received quick help witth Interparcel live chat I spoke with Mia and the problem was sorted very quickly Many thanks john”

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Posted 2 months ago

“Angelica is a gem! Helped with my tracking and brightened my day!!!”

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Posted 2 months ago

“Absolute shambles Took 21 days for them to collect a next day service - And wouldn't even offer a refund. Useless help desk, rude live chat. AVOID”

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Posted 3 months ago

“Her name is Sue, Sue was understanding, supportive, kind and - helpful. Sue give me information about my parcel about how and when they will collect the parcel from my home. Thank you Sue”

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Posted 4 months ago

“AVOID this Company! The worst service ever! Parcel was booked on the 1st Aug and due to arrive on the 9th Aug. It is now the 23rd of Aug and the item is still not here and they can still not tell me where the item is or when I will get it. Customer service is rude and not helpful, refuse to issue a refund or cover the cost of the item despite paying extra to insure, they have no idea how to communicate with Parcel Force and just say they will update. AVOID this company at all costs!”

Helpful Report

Posted 4 months ago

Good afternoon Thank you for taking the time to leave a review. I am so sorry for the issues that you have had with this order. I can see that we have been chasing the carrier for un update on this and when we receive responses, we of course pass them to yourself. If we receive any further updates, we will let you know. Once again, I am so sorry for the update and frustration caused. Kind Regards, Interparcel

Posted 4 months ago

“The delivery tracking could be better. The tracking did not work right on the day of delivery, with a message that just says: "Sorry we're not currently able to track this parcel." This caused me to miss my parcel. It also does not provide an easy way to update delivery instructions or a safe place to leave my things. Nonetheless, I contacted them through the live chat twice, both times Michael and Jotame were very helpful in resolving my queries and following up with the courier.”

Helpful Report

Posted 5 months ago

“They gave me one price which I paid and then sent me another bill for £56 for handling charges. They’re having a laugh. I won’t ever be using them again and I advise anyone else not to use them”

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Posted 6 months ago

“Good customer service and experience. Naomi was very helpful and polite with my inquiries.”

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Posted 6 months ago

“Had a really bad and annoying experience with them, when sent out an item, which has cost less than the parcel. Post a parcel paid it, and they have decided that it was bigger than stated. Altho I have taken a measurements just, did not took any photos as evidence. I think I paid for postage like 25£ they have came back with 68£ surcharge + 12.50£ administration costs. I believe I was conned. So be safe.”

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Posted 6 months ago

“Naomi, was really helpful, straight forward and courteous”

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Posted 7 months ago

“Excellent customer service from Sue at interparcel. Thank you for helping me sort out my issue with the parcel.”

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Posted 7 months ago

“Roela has been exceptionally helpful. This agent helped solve a lengthy process of delivery headaches.”

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Posted 8 months ago

“AVOID AVOID AVOID AVOID An absolutely shambol, spoke to so many agents from Interparcel (Lou & Michael) Lou was rude and Michael had no clue what his purpose of answering the phone was. 4 days I been on a wild goose chase, been sitting at home for parcel which I been promised will be today but today never arrives and now its been a week. I have taken screenshot of the tracking and am happy to upload this. AVOID USING THIS COMPANY, THEY WILL LOSE YOUR PARCEL.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues with your order. Please can you email the order number into reviewus@interparcel.com so we can have a look into this?

Posted 9 months ago

Interparcel is rated 4.5 based on 9,918 reviews