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Interparcel Reviews

4.5 Rating 9,913 Reviews
54 %
of reviewers recommend Interparcel
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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Ian Bennett
Verified Buyer
“Very good service will used again”
Helpful Report
Posted 5 years ago
Kim Scott
Verified Buyer
“Good tracked service. used numerous times. never had a problem - europe or USA”
Helpful Report
Posted 5 years ago
Stu Mcgregor
Verified Reviewer
“the representatives lie through their teeth in every phone call. tell the truth it goes down better. still waiting on my delivery posted last Saturday. scanned Edinburgh, 0746. 15th requested later delivery at 0757...lie. delivery unsuccessful at the same time 07.57...lie. next slot would be 21st stayed in. guess what another lie. reschedule for saturday 22nd if I could be in another lie still waiting”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Easy to use website which gives plenty of postal options and prices.”
Helpful Report
Posted 5 years ago
David Hunt
Verified Buyer
“Great service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“My parcel got from my home in England to France, within the time parameters quoted. As the delivery wasn’t time critical, I chose the cheapest option with insurance cover included. Interparcel was the cheapest firm I found. Though slow, I got what I paid for. The tracking page was very easy to use.”
Helpful Report
Posted 5 years ago
Ian Mapleson
Verified Reviewer
“I had a problem sending a parcel outside the EU, the carrier gave me inaccurate info, but the lady at Interparcel was great at sorting it out; she investigated what info was actually needed and now the parcel is on its way. Kudos and thanks to Francesca O'Brien at Interparcel for the timely assistance! :)”
Helpful Report
Posted 5 years ago
Jack White
Verified Buyer
“Been a good solid service over the years and never had an issue but recently their postcode lookup feature on the website hasn’t found several business addresses I needed and I couldn’t find a way to manually enter the information so I used a different company”
Helpful Report
Posted 5 years ago
Martin Wilson
Verified Buyer
“I dropped the parcel off at a chosen locker in Cornwall ( out of normal hours) and to my delight and amazement it arrived in Norfolk within a day and a half.”
Helpful Report
Posted 5 years ago
Svetlana Gagarin-rawlings
Verified Buyer
“I’m pleased with the service. Straightforward, efficient, fast delivery. No problems. Thank you”
Helpful Report
Posted 5 years ago
Barnal
Verified Reviewer
“I sent an item via Interparcel, that had supposedly had three delivery attempts made, however no calling cards were left so the recipient had no idea that the courier had been on any occasion. The package was sent back to me - the recipient now no longer wants the goods and I am around £7 down on a service that I had paid for, but has literally not been delivered. Customer Service were as good as useless and completely unhelpful. I've been told that this is an online service, with "online tracking only" and calling cards are not left. Implying that I, or the recipient, should be logging on constantly to check the parcel's whereabouts and progress. No email updates were received even. I will be pursuing a credit card chargeback in order to recover my money, and will avoid Interparcel in the future. I used to use them frequently, however their service is terrible nowadays and you're usually better off going CollectPlus or MyHerpes directly.”
Helpful Report
Posted 5 years ago
Robin Burton
Verified Buyer
“Use regularly, very good range of delivery options. Easy to use.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“delivery was as advertised”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Quick easy and very reasonably priced. As a small start up business this is what matters.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent service & I was kept well informed when tracking my parcel. Very efficient.”
Helpful Report
Posted 5 years ago
Malcolm Duck
Verified Buyer
“All ways on time good prices all that I need”
Helpful Report
Posted 5 years ago
Michael Barraclough
Verified Buyer
“Very good service.”
Helpful Report
Posted 5 years ago
Trs Trading
Verified Buyer
“It is good but we cant use it with Hermes as we are unable to resize the address labels which are too large to fit the page.”
Helpful Report
Posted 5 years ago
Sharon Mckay
Verified Buyer
“I sent a GIFT to South Africa, only for the recipient to receive an email stating she needs to supply a customers invoice (which I printed and handed to driver) then was told she needed to pay R1700 in customers or the parcel will go into storage at R1500 a day! Firstly I know Interparcel is not responsible for customs but it would help when you are filling in the forms and insurance to be told how much the customs will be and then the sender has the choice to either pay or decide if it’s worth sending! ITS A GIFT AM MORTIFIED THAT RECIPIENT HAS NOW HAD TO PAY A LOT OF MONEY TO RECEIVE A GIFT!!!!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Parcels often lost. Staff disinterested in following up the loss.”
Helpful Report
Posted 5 years ago
Interparcel is rated 4.5 based on 9,913 reviews
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