Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Interparcel, not for the first time, to courier a small package to the Philippines. I was surprised and disappointed to find that the agent they used put the parcel into the Philippine Postal Service which I wanted to avoid. The point of using a courier service was to eliminate the need for the local postal service. The package took much longer to arrive than the advertised timings and the tracking service did not work well. I would hesitate to use the service again.”

Helpful Report

Posted 3 years ago

“Efficient, cost effective and easy to book.”

Helpful Report

Posted 3 years ago

“Economical yet efficient”

Helpful Report

Posted 3 years ago

“Had to pay an additional €17 when parcel arrived even though I had completed everything correctly (dimensions, weight & contents). They said it is in their T&C's and have been no help in understanding why the first parcel I sent didnt get a charge but the 2nd did. Same contents in both parcels. Will go back to sending directly with royal mail from now on as this hasn't happened with them before.”

Helpful Report

Posted 3 years ago

“Led to book a courier service with DHL, it was a disaster will never use them again. When difficulties arose it was impossible to speak to any human person to resolve issues.”

Helpful Report

Posted 3 years ago

“Great service from start in England to arrival in Australia my son got his 50th Birthday Present on time and in perfect condition Thanks for a great service”

Helpful Report

Posted 3 years ago

“Fantastic service, parcel collected the same day and delivered next day. Couldn't ask for more!”

Helpful Report

Posted 3 years ago

“Usually pretty good, but tracking details seem useless lately. My last parcel via Parcelfore was 24hour sevice but took 2-3 days to collect..”

Helpful Report

Posted 3 years ago

“It is hard to write a review of a service that is normally good but that offers nothing when things go wrong. The best thing that interparcel.com should do is to advise customers NOT to use parcelforce to send an urgent letter, and just to use the regular post office service instead. In my case, then this would have saved GBP15 (difference in cost between parcelforce and first class stamp to LIsbon), 6 weeks and counting (as the letter never arrived) and a lot of aggravation. By way of experiment, I sent a normal (non urgent) letter by first class post via the post office to LIsbon and it arrived in 4 days. Worsth thing? The latest attempt at "customer recovery" from interparcel was an email on July 15th telling me to allow a further 30 days for delivery "due to delays". No refund, no apology.”

Helpful Report

Posted 3 years ago

“Fast delivery to Australia”

Helpful Report

Posted 3 years ago

“My parcel arrived at about 3pm, no one came to my door. The driver THREW my package over a neighbour rear garden fence. The reason I can say THREW is from my neighbour seeing it and his words were it was launched. No damage was caused on this occasion, but the next time I order online, I will be asking who 5he courier company is, and if it’s you, I will be cancelling my order. Your a disgusted customer.”

Helpful Report

Posted 3 years ago

“went via Tuffnells and parcel was lost it was 8ft x 4ft amazing”

Helpful Report

Posted 3 years ago

“This service was the only affordable service for delivering the large item I needed to post. It was received in good condition and good time.”

Helpful Report

Posted 3 years ago

“our parcel has never been collected even after contacting and getting it book on again twice, we ended up dropping it off to a collection point after paying extra to get it collected. the parcel has still not arrived at destination. just about to phone again to try and track it, so frustrating!”

Helpful Report

Posted 3 years ago

“Have used them many times and been a very happy customer.”

Helpful Report

Posted 3 years ago

“Came quickly .”

Helpful Report

Posted 3 years ago

“Utter frustration. A service that acts as a middle man, but has no reliability what so ever. Twice we have used this service, parcels lost........no refund, no confidence or back up.”

Helpful Report

Posted 3 years ago

“Interparcel are a very good company to deal with. Collection and delivery of parcels runs smoothly, at the best competitive price. Wouldn't use any other!”

Helpful Report

Posted 3 years ago

“Truly disappointing service provided as a company and more so by their representatives. I am waiting for my parcel to be returned but I won’t be told where it is and when it will be returned. No willingness at all to be even slightly helpful or accommodating. Extremely frustrating and disappointing, I would definitely not recommend.”

Helpful Report

Posted 3 years ago

“Terrible! My goods were damaged and then stolen. After chasing them up for 4 weeks I am due to receive £25 compensation for the £300 of goods stolen by them. Shameful”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews