Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James England was fantastic from the get go and dealt with my inquiry efficiently and without any hassle. If all your customer service advisors worked so proficiently it'd be a dream! Thanks again James for all your help.”

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Posted 8 years ago

“Very quick answer! Very good! Thanks”

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Posted 8 years ago

“Excellent service, many thanks to Louise Evison for sorting out my problem quickly and efficiently”

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Posted 8 years ago

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Posted 8 years ago

“Three failed deliveries in as many weeks. Feel massively let down and interparcel will not even refund the upfront cost to carry out the service that they didn't deliver. I still haven't had a reason for why my parcel wasn't delivered not too mention the loss of business and poor reflection to our client. Not the way you treat loyal customers! From now on I will use my local courier service, a few pounds more but at least you can rely on them”

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Posted 8 years ago

Hi Adam, thanks for your feedback, so sorry to hear that your recent experience with us has not been good. I have only been able to locate one order for you using your email and I can see that searches had to be raised with the courier in relation to this. We can assure you that any issues are raised as a complaint with the courier directly should it arise. Please do let us know if you have any further queries by contacting reviewus@interparcel.com and we will respond as quickly as possible.

Posted 8 years ago

“We have used this service a few times now and have been very satisfied. The web site is easy to use and we have had no problems whatsoever.”

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(Interparcel Standard) - Posted 8 years ago

“easy to use very efficient pick up and deliver locally and its a reasonable price”

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(DPD Pickup) - Posted 8 years ago

“Very efficient and communication was good”

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(Interparcel Express Saver) - Posted 8 years ago

“Having used Interparcel for a number of years and using predominantly UPS for overseas deliveries on my last occasion I used DPD to post to Romania. DPD in Romania made no attempt to deliver the package and then sent it back claiming an address query. That's despite the recipient in Romania having contacted them. What really irked me was the complete lack of support from Interparcel and the enthusiasm with which they pursued their payment for a returned package. Two lessons learned. First I'll never use DPD again. Secondly, Interparcel clearly didn't value my custom and so I've just opened an account with Parcel2Go and so won't use them again either.”

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Posted 8 years ago

Dear Nigel, Thank you for taking the time to write a review. Unfortunately DPD have advised that the delivery address was incorrect and so they were unable to make delivery in this instance. The item was held with no contact and so the goods were returned to the account address. It looks as though the receiver contacted DPD after the return had been processed. Unfortunately return charged do apply in this instance, I am very sorry.

Posted 8 years ago

“Nothing was to much trouble. Instant rearrange for my parcel. Kayleigh a superstar. Highly recommended. John Fenner”

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Posted 8 years ago

“James handles all my (many) queries quickly and efficiently. Supreme service, every time! Thank you James, you're doing a fantastic job.”

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Posted 8 years ago

“I opened the Live Chat on a Bank Holiday - Good Friday - and they were open. Their customer service person, Rachael O/T, was very helpful and sorted things quickly for me. The Live Chat is a great feature they have to get an instant answer.”

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Posted 8 years ago

“Contacted Interparcel via the chat line and spoke to Anneleese. We had hoped to be in Spain to receive our parcel but due to the French air traffic control strike we were 6 days delayed. Anneleese tried to ammend the delivery address but it was too late however she informed us of the position as soon as she knew. Great service and will use Interparcel again.? Mel Deakin”

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Posted 8 years ago

“Chloe dealt with my query in the fastest time yet! 110% as always nice and friendly with all the answers, Thanks Interparcel”

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Posted 8 years ago

“Sabrina helped me today regarding being unable to track my parcel. The service is very good would recommend to anyone who needs parcels delivering.”

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Posted 8 years ago

“Very Good service, at the beginning Ups Did not find my house only because I live in a Bad area, after I spoke to Tracey Mckay ... she was so helpful and fast to help me. Interparcel excellent services !!!!”

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Posted 8 years ago

“I recently dealt with Charlie Stocker when i called customer service regarding an issue with a parcel i sent out. i found charlie was extremely prompt and helpful. All my request where met and she was very efficient and polite in doing so.”

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Posted 8 years ago

“Less than 24hs from top of Scotland to the Midlands absolutely fantastic service thank you.”

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Posted 8 years ago

“As always my query is answered very quickly with simple answers, cheers James 100%”

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Posted 8 years ago

“Thanks to Louana for her help in tracking down the address of the delivery station.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews