Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and quick drop off Speedily delivered No issues would use againas very competitive”

Helpful Report

Posted 2 years ago

“Parcel was damaged and they couldn't locate it for weeks. I asked for it to be returned if located. They ignored the request. Refused any refund or compensation and their customer service dept is the worst and most unhelpful I have ever come across.”

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Posted 2 years ago

“Excellent service, parcel arrived when they said it would. Thanks”

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Posted 2 years ago

“avoid at your peril.”

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Posted 2 years ago

“Probably the worst service I've ever experienced from a courier, you know when you book a courier for a specific day, you stay at home all day, and they just don't turn up. And then they tell you that it wasn't guaranteed for that day... And they treat you like you're the psycho for objecting. I would recommend not to use them at all. There must be a better option, literally any other option is better.”

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Posted 2 years ago

“Easy to negotiate website. Straightforward booking service. Courier played its part. Parcel to Los Angeles delivered in 2 days. Totally professional and wholly satisfactory”

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Posted 2 years ago

“Parcel arrived in perfect condition and on time, great service , would def use company again”

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Posted 2 years ago

“Great service and helpful customer service, thank you”

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Posted 2 years ago

“At the delivery end, the parcel was left in the pouring rain, unsigned for. Totally ruined”

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Posted 2 years ago

“Efficient, timely, reasonable prices. Well done!”

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Posted 2 years ago

“Excellent easy to use website and great prices”

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Posted 2 years ago

“Big parcel delivered safe to its destination in EU country, very good price for weight and volume. Also, great I could track it. I would recommend :).”

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Posted 2 years ago

“People with a bit of intelligence :) Put my parcel in a safe place, instead of taking it back to a distribution centre,and me having to drive al lover the place to find it!”

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Posted 2 years ago

“Used for the first time a few weeks ago. Way better than the last parcel comparison site I've been using! Easy send and quick delivery, UK to Europe.”

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Posted 2 years ago

“Received fast and safely!”

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Posted 2 years ago

“We never got past the starting line !!! They happily took our almost $500 but here we are, this is the THIRD DAY and the package has not been picked up ! This after numerous phone calls where the office voicemail states that the offices are closed and to call back after 9am ..... I gave up at 11am when still had to listen to the same message !! Sent a e-mail to the Australian "Contact Us" address, they did respond but still ...... NO PICK-UP !!!”

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Posted 2 years ago

“Parcel got lost and after 4 weeks interparcel confirmed in writing that it was noe officially lost .as a result the buyer of the product was refunded and then the parcel eventually turned up and was delivered.I called to get my refund and was told as it was now delivered no refund will be issued. I lost the value of the item plus postage and shipping fees. Terrible customer services through and now would not recommend or use this company again. AVOID”

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Posted 2 years ago

“Excellent service. Delivered on time and at a good price”

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Posted 2 years ago

“Collected and delivered a wooden farm gate across the south of England for a very good price. Well pleased.”

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Posted 2 years ago

“I have used these guys on many occasions - never a problem yet!”

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Posted 2 years ago

Interparcel is rated 4.5 based on 9,923 reviews