Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Item was damaged in transit. Had no response from customer service when I tried to contact them over this. I got lucky however as the Hermes driver managed to leave the item with the seller without them seeing the damage. Ebay then settled with the seller and I got a full refund. Inter parcel offer and charge to insure parcels but don’t have a system in place to claim or complain easily.”

Helpful Report

Posted 2 years ago

“Awful experience. Sent a home made gift to France and was charged an additional 12 euros with no explanation by French customs and with no warning of these charges from Interparcel. Paid for 3 day delivery, it took 11 days.”

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Posted 2 years ago

“My parcel was not delivered but return to me”

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Posted 2 years ago

“I shipped maybe 30 parcels over the period Dec 2021 to Jan 2022 .. all via interparcel who I was keen to try after having used hermes before , I used the Yodel courier drop off mcColls Buxton . I was shipping vintage hifi .. all went well until Christmas.. then I got multiple complaints of items damaged all in the same fashion , having suffered some type of shock damage having been thrown or dropped hard .. the damage to each item virtually identical over several items . Who ever was collecting my parcels in Buxton obviously tired of the extra work load and systematically damaged until I stopped sending .. I have no complaint against interparcel other than they should react to feedback from customers ..particularly if a pattern is emerging .. I know there is a complaint procedure but I didn't have the time or resources to back track and research ..so I changed courier ..”

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Posted 2 years ago

“I had a parcel to post 2 days before Christmas and it was delivered within 24hours from mainland to IOW. Website and postage very easy to do also.”

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Posted 2 years ago

“Always good service and reasonable prices”

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Posted 2 years ago

“Delivered swiftly, lovely friendly driver.”

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Posted 2 years ago

“Excellent service like always”

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Posted 2 years ago

“Simple easy to use website, parcel dropped off at Post Office and easy tracking to final destination. Would recommend using Interparcel and would use again.”

Helpful Report

Posted 2 years ago

“4 weeks and a half and parcel shipped from the UK to Italy is still in transit. With no further indication. Also the driver did non collect the customs invoice which despite the instructions said to print 3 copies and attach them to the parcel. We'll see how this is going to end..”

Helpful Report

Posted 2 years ago

“I was very impressed with the service. I sent a large parcel to Spain just before Xmas and it arrived very quickly and in perfect condition. The cost of postage was a lot cheaper than I thought it would be. I would highly recommend this service”

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Posted 2 years ago

“Great service start to finish!”

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Posted 2 years ago

“Good service, IF you need to contact someone, you can actually do it. My goto service”

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Posted 2 years ago

“This company is a scam! Avoid at all cost”

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Posted 2 years ago

“I started saying that all my goods are damaged all the the two palettes where delivered defrosted. Very disappointed with whatever company who bought it from guarulhos to Heathrow the guys from Heathrow to the storage was fine but guarulhos Heathrow awfully services.”

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Posted 2 years ago

“'Return Address' field too user-hostile”

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Posted 2 years ago

“I sent 5 boxes to Germany and they didn't arrive at the same time.”

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Posted 2 years ago

“after using interparcel for 8 years, i can honestly say they dont care about there customers. You would think after 8 years if using them to post parcels for my business they would care more about customer service. They would rather save there own money than admit to many mistakes and DO NOT GIVE REFUNDS! disgusting, they don't reply to emails and just hide from customers hoping you will go away. A real shame they got too big for there boots and now no longer care for there customers like the did before.”

Helpful Report

Posted 2 years ago

“Reasonable priced and quick service. A lot cheaper than Royal Mail. My parcel arrived two days after postage and that was from Scotland to the Channel Islands.”

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Posted 2 years ago

“Very disappointed service!! I believe that The driver didn’t send parcel to me, as I’m home all the time but it delivered back to the sender. I contacted the company and the manager refused to refund! Not recommend to use their service! Ridiculous!”

Helpful Report

Posted 2 years ago

Interparcel is rated 4.5 based on 9,913 reviews