Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel, booked via Interparcel, was picked up by Hermes on Tuesday 9th. Up until today, Sunday 14th, that parcel only made it 200 miles north of my location. And there has been no update for 3 days. I contacted Interparcel by chat and was told different stories ad to why they cannot contact Hermes to find out what's going on. I then called and instead of letting me explain the situation the customer service agent kept interrupting me rudely. Very very poor customer service!”

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Posted 3 years ago

“It took 5 days and 4 phone call for the parcel to be collected after it was booked using the online system. When the diver arrived he didn't have the labels he should have had.”

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Posted 3 years ago

“Parcel lost then found but still at depot apparently this was over 3 weeks ago. Absolutely awful when something goes wrong interparcel don't seem to want to know you are a number no urgency whatsoever. Ups at tamworth depot are exactly the same had bad reviews driver ain't got a clue.”

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Posted 3 years ago

“Interparcel are great unless something goes wrong, then they deny all responsibility. We had been using them for several months and generally without incident, but then we had a couple of problems in a row and realised how disinterested they were in helping. We have had returns from sending packages to customers in the USA. Both times we have sent information requested by US customs (that was on the product box and paperwork, but hey) and the package has still been sent back. The second time a package had an info request, we gave the information, but instructed that if this was not accepted then the package must not be returned to us and we would not accept any return charges. The package was returned (without any notification), soaking wet and covered in soil (despite being handed to us directly. We had to destroy the contents losing more money, because we had refunded our customer. Interparcel now expect us to pay a return fee, despite very clear instructions not to return it. Interparcel have also refused to refund us for a Next Day by 9am delivery that was due to arrive on a Friday morning. It was pre-Christmas, so if it hadn't made it by 9am, but had made it Friday morning we would have been fine and could have lived with before close of play. The parcel actually arrived on Monday morning, well after our customer needed it, but apparently that isn't something we can be refunded for as it isn't there responsibility. In my business I sell things made by other people, but if they go wrong I replace them and take it up with the manufacturer later to hopefully get the money back. In the case of my customers in these transactions, they have been refunded and we have lost a significant sum on each transaction, this is not our fault, but it is not the fault of our customer either so why should they be penalised? Interparcel don't seem to subscribe to this fairly basic customer service principle and the main communication you get from them is from "Revenue Protection", which is really charming. We won't be using them again, so the "Revenue Protection" department haven't protected that revenue very well.”

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Posted 3 years ago

“A few months ago it would have been 5 stars but my last parcel to Italy is still in England & has been at international hub since 22/01/2021 I know things are hard at moment, but I have had no feedback from yourself's and no idea when my parcel will be moving”

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Posted 3 years ago

“If thier is a problem i can ring you !!! That is very important to me and my Buisness”

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Posted 3 years ago

“Very pleased indeed with all my recent transactions with this company. Collected when they said, and delivered on time, and in each case by friendly polite drivers. No complaints at all, especially in these difficult times!”

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Posted 3 years ago

“Easy to order, good value and collected and delivered on time; very satisfied customer will use again.”

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Posted 3 years ago

“Could not have been easier...weighed the parcel, paid the very reasonable fee and printed off the label. No problem dropping off at the local post office and learnt from my brother that the parcel arrived in no time at all. Very pleased.”

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Posted 3 years ago

“Great job parcel was delivered quickly and I was informed”

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Posted 3 years ago

“Terrible experience! Sent 4 parcels. One arrived. 2 got sent back (with correct address) and 1 lost! Will never use again and will NOT RECOMMEND! Useless company! Refusing to re-send the returned parcels claiming it was my fault, which is wasn't!”

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Posted 3 years ago

“I had lost one parcel and lost item and had refunded customer too. Paid postage cost too. What feedback will you expect?”

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Posted 3 years ago

“Price was amazing, collected from my door, arrived on time and intact and you don't need a printer! FANTASTIC! Why use anyone else. I am very impressed and very happy 😊”

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Posted 3 years ago

“Would only ever use interparcel it’s a very good service and price and from England to America next day delivery just WOW!”

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Posted 3 years ago

“Excellent service and good pricing”

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Posted 3 years ago

“Very efficient knowledgeable helpful parcel arrived in Australia after a very short time would definitely use them again”

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Posted 3 years ago

“Shame I have to make a review as it’s my first time using them. Packed an item in a cardboard box them with one layer of parcel film. Delivery driver came and said nothing, no messages, delivered perfectly fine. Week later I get a £10 charge as “the item was I inappropriately packaged”. Bunch of thieves, no attempt at all to show any proof from TNT there was a problem, no attempt to resolve the issue, they just wanted the fee. Last time I will use them.”

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Posted 3 years ago

“Perfect service, quick and very high standard. I would use it again.”

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Posted 3 years ago

“Lose my parcel is not nice”

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Posted 3 years ago

“I gave a 1 star because I couldn't give 0 stars! They offer no form of customer service and hide behind the terms and conditions. The collection and delivery dates displayed in big letters are only a guide and the customer service staff are robotic and don't care about your custom.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews