Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,918 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

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Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 5 attempts to collect my parcel using 2 different couriers you still didn't collect it. I had to take the item myself. To Norwich as it's my reputation at stake.”

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Posted 4 years ago

“Great service helpful”

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Posted 4 years ago

“I have used interparcel regularly for my business parcels but when a wooden bench arrived badly damaged, interparcel were very unhelpful. I was very disappointed to be so badly treated having sent so many parcels via them.”

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Posted 4 years ago

“Brilliant service and price can’t fault them at all. Have been telling our friends about them too.”

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Posted 4 years ago

“Great service, thank you. So quick”

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Posted 4 years ago

“I pressed the send info to the receipient but thought that was about delivery so she got labels in stead of me. She had to email them to me. I don't feel that part with Parcelforce was clear.”

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Posted 4 years ago

“The fact that months after I have used the inter[arcel service, I have now been asked to rate them, is in lne with the service I received which was slow and incorrect. I had at least 5 customer service e mails telling me that my items would be colledted on a ceratain day, none of which transpired. It went on for over a week before I managed to prersuade an inerparcel nominated courer, who was deliverng to me, to take it for me, even though he said he wasn't supposed to, but basically that van driver was the only really helpful person in the chain.”

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Posted 4 years ago

“INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same lie. 'someone turned up' LIES RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. LIARS. WORTHLESS.”

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Posted 4 years ago

“Sent a valuable camera with them on a next day service. Two weeks later its has been returned, looking like it has been thrown about, walked over, stamped on, passed through endless vehicles and depots. To add insult to injury, Interparcel refuse to refund the cost of the original purchase. I have been using them years, sending hundreds of parcels with them and spending many thousands of pounds. I have always considered them to be a great company, but they are let down by appalling customer service. I refuse to use them any more.”

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Posted 4 years ago

“Sent a package and got it delivered back to myself the week after. It was a niece's birthday present and now won't get there in time. Customer service is as useful as a solar powered torch. DO NOT USE!”

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Posted 4 years ago

“It's pathetic. I sent the parcel from UK to India in September 2020. It was supposed to be delivered by 5th October. But it is not yet delivered. I choose FedEx for delivery. Never go with Interparcel. They never provide proper information about your parcel. They just take your money and forget about your belongings. When you ask for the insurance claim, they don't respond. I will never go with Interparcel again.”

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Posted 4 years ago

“I am very disappointed with Interparcel. I sent two International packages, selecting FedEx Priority because the estimated delivery dates were nearer in time, than if I were to send them by post or another courier. The first arrived at a Norwegian sorting office four days ago. and has not moved since. It was meant to be delivered at first on the 17th or 18th, then the 19th, but it appears to still be stuck. I chased on the day it was meant to be delivered, and was told it would be 24 hours until they got a response. I chased again today (more than 24 hours later) and was met by a woman with an arrogant attitude who seemed to have no interest in trying to help. She told me I should not expect a response until 72 hours has past since the request and the estimated delivery dates advertised have no bearing on reality. The tracking shows that the parcel has been stationary for 4.5 days. A responsible company would chase their International partner without waiting for the sender to enquire. Interparcel had taken the recipient's telephone number down wrong on both parcels, but the agent I spoke with came across as annoyed that I asked her to pass on the correct number to Interparcel's partner in Norway, so that they are able to contact the recipient to solve any problems. The other parcel is now stuck at the same sorting office and the tracking shows there is a problem. Interparcel appears to take no responsibility for the delay, and I now fear that the parcels will not arrive at all. The lack of accountability and arrogance displayed by the agent I spoke with is making my experience as a customer into a very stressful one. I would not recommend to anyone to use this company.”

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Posted 4 years ago

“Delivered everything I've sent so far no problem”

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Posted 4 years ago

“Much better than some of the other parcel brokers out there, didn't let me down Very competitive pricing also, but it's mostly about the service received In fact I first used them after being continually let down by a rival company, who I'll simply never use again If I could have got the tracking to work it would have been 5 stars ...... maybe it was my fault, but it could have been made simpler Will definitely use again”

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Posted 4 years ago

“Don't believe any of the positive reviews, they all must work for interparcel, THE worst courier service I have used, EVER. And I use couriers a LOT, but was 'fforced' to use them for a parcel being sent out of the England. They lie and give false information. Each of their staff give different answers/reasons/excuses. Very unreliable. Say they've attempted with collections when they have not. Forum sites awash with negative reviews.”

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Posted 4 years ago

“Excellent efficient service”

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Posted 4 years ago

“Charging an extra £25 to send a parcel just because we live in Inverness, and you expect a review. Refund us the money and tell your people exactly where we are might help in a positive review.”

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Posted 4 years ago

“INTERPARCELK IS an awful company FRAUDULENT COMPANY, lost two parcels in quick succession, cost me near £700 ! Don't use INTERPARCEL - They will lose your items and not help. INTERPARCEL marked Items as delivered when they were lost. No help, no customer service. Screen shot shows item delivered FRAUDULENT INTERPARCEL TRACKING ! BEWARE! YOU'VE BEEN WARNED ! INTERPARCEL LOSE PARCELS AND SAY THEY ARE DELIVERED - BOGUS FRAUDULENT TRACKING - DON'T LET INTERPARCEL SCAM YOU -DON'T LET THIS HAPPEN TO YOU ! AVOID ! AVOID !”

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Posted 4 years ago

“Parcel arrived undamaged and on time, deliverer followed our request re isolation.”

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Posted 4 years ago

“Ultra reliable, tried Royal Mail with the parcel for Italy and it came right back to me, then opted for Interparcel and never looked back, parcels arrived at their destination, wouldn’t try anyone else, superb service all round.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,918 reviews