Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Sabrina was today, as all staff I am sure,very helpful and will always reccomend you to others...thanks for a great sevice..”

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Posted 9 years ago

“Broke 3 out of 4 items sent. Hidden clauses in T&C's about transporting glass. Awful/ non existent customer service, couldn't get hold of customer service over the phone. Haven't had such bad service in years. Get into the 21st century!”

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Posted 9 years ago

Hi Nerys, Thanks for your feedback, apologies that your item has arrived damaged in transit. We do ask you to tick to say you have read the prohibited and restricted items list when you place the booking via our website and glass does fall under our restricted items list which means you can send it but its sent at your own risk and is not covered for damage. As our couriers are not fragile services we cannot guarantee that such items will not be damaged in transit. Should you have any further queries, please contact us on reviewus@interparcel.com and we will respond as soon as we can.

Posted 9 years ago

“Nicole helped me today, very quick sorted my issues out in seconds great customer service from Nicole, the five stars are for you Nicole!”

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Posted 9 years ago

“Was helped today by Nicole Rowland that sorted my problems that I had. Thank you”

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Posted 9 years ago

“good service provided by Louana Pyzer”

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Posted 9 years ago

“I have sent a parcel via UPS. Customer claim they never received. I did contact your customers service and receiver great support from Josie Smith. She keeps me updated all the time and answer my questions very promptly. She also contacted courier and after investigation I have been confirmed that parcel has bee delivered. 5 Star service. THANK YOU”

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Posted 9 years ago

“Very good customer service, reasonable prices”

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Posted 9 years ago

“I was asked by James Giffen to complete this review. Overall we are pleased with the service we receive. If ever there is a problem with any shipments we are contacted quickly and the matter is dealt with efficiently.”

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Posted 9 years ago

“Lisa Irish was very helpful!”

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Posted 9 years ago

“Lisa Irish was very helpful in cancelling a dupkllciate order andprocessing refund while reassuring that the other label was still valid”

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Posted 9 years ago

“Nicola was really helpful to me”

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Posted 9 years ago

“We had a query about a parcel delivery; I sent in an email and Louise Evison responded; took control and sorted everything out; thanks to her, a potential issue was expertly avoided.”

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Posted 9 years ago

“On time, easy to use, well priced and Charlie followed up with delivery details”

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Posted 9 years ago

“Very nice help service, I got help from Lisa Irish and she did a very good job, provided orientation and solve the issue that I had very quickly, I totally reccomend her.”

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Posted 9 years ago

“I like the ease of Interparcel and being able to choose from the many options offered by many couriers. The pre pay facility is great for getting orders through in a hurry as there is no need to add payment details. The support is also great - requested an address change last minute and the replacement shipping label was sent straight through (didn't get the lady's name). I've also received a very speedy customer service response email from James Geffen - all round, very impressed.”

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Posted 9 years ago

“I was going to write something here, but the customer support chat session ended and I have no access to the conversation now.”

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Posted 9 years ago

“Needed to cancel a shipment due to amiss in communication between me and seller. Contacted your chat and JamesG, he helped me immediately and I got the refund my mail from Paypal during the chat. Very good customer service.”

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Posted 9 years ago

“excellent updates from Lisa Irish thanks”

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Posted 9 years ago

“Your Customer Service Advisor, Louise Evison has been incredibly helpful in solving my issue. She dealt with it swiftly and politely and made the whole process an absolute delight.”

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Posted 9 years ago

“UPS provides an excellent service, and Interparcel have been helpful.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews