Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“I always use Interparcel for clear and accurate pricing for sending parcels.”

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Posted 3 years ago

“Terrible service and customer service not helpful at all. I paid for the parcel to be delivered to the receiver’s address but instead it ended up at the local post office and receiver had to pick it up himself not to mention delivery was 8 days later what I paid for! I would not use them ever again and not be recommending them either. Customer service is making up lies after lies just not to admit they’re in wrong.”

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Posted 3 years ago

“Interparcel is a service I have only ever used in the workplace, but would heavily consider using it to send a parcel in my everyday life. such an easy and comprehensive website to find what you need when you need it for such a competitive price. The only downfall that they have currently is the updating of the services of some companies, such as DPD being labelled a collection of parcels on the same day of booking, which isn't the case given the current climate, I think this needs to change because it could have a heavy impact on some customers bookings.”

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Posted 3 years ago

“Parcel was not delivered, i was told undeliverable, then it was diverted by the customer, but she says not and tha it has been returned. Tracking in Ebay showed that it was delivered, so i never knew there was a problem. Now they say i don't get a refund on the despatch costs or my lost parcel. Very poor service and breach of contract. Shocking that they can treat people like this.”

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Posted 3 years ago

“Very good service, would use again...”

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Posted 3 years ago

“Easy to book, trustworthy and have always provided me with a reasonably priced reliable service.”

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Posted 3 years ago

“Delivered as promised”

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Posted 3 years ago

“Very professional when delivery item”

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Posted 3 years ago

“bbbbbbbbbb”

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Posted 3 years ago

“Very efficient and convenient way to check options to send paarcels and purchase portage. Particularly useful when looking at options for large ar heavy items”

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Posted 3 years ago

“this is a service we all have been waiting for it's great”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Bad company, as i business we used interparcel only once, for an overseas delivery, as they came back the cheapest, and gave them a go, big mistake. The delivery was collected from us, but the customer wasn't in to receive the parcel, and wasn't contacted, no card left , thus it was returned to us. Interparcel then proceeded to charge us £71 to process…. the return delivery (even though they never approved these costs with me), 3 times the original delivery cost, just to return a £10 poster....... I explained to them, it was far better to destroy the item as the cost of the poster is so low, but apparently its in the TC's and we have to pay any return delivery costs. We reshipped a brand new item to the customer, which arrived no problems, first time with SkyNet, who are excellent. I would highly recommend avoiding Interparcel, as they have grossly exaggerated hidden costs, which they sneak in the TC's, to simply make a killing on your misfortune!.”

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Posted 3 years ago

“Very easy to follow instructions & everything went as it should”

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Posted 3 years ago

“The service was a complete failure. I paid for a pre 10am delivery and the driver did not attempt to make any delivery yet marked it attempted. The delivery was not attempted and when I asked where it was I was told it was back at the depot and the second attempt would not be made until the next day. I was in and know that no attempt was made, with other deliveries being made during the supposed attempted delivery time. No note was left and no evidence was provided by interparcel that they tried. The team was unable to help via online chat and said the attempt was made, which it was not and would help no further. The driver who eventually delivered told me the other driver had not attempted delivery, that he was not doing his job properly and could not be bothered to find my address. Only due to my alarmed messages and phone calls, had he helped by tracking my delivery down from the driver and bringing it to me. It is not acceptable to simply be told you are a liar via the customer service team when you say an attempt was not made, which was then confirmed by the new driver. The team would not listen that no one had come and provided no help or consideration of the consequences. It caused considerable stress and financial loss as the parcel did not arrive as ordered in time. I paid extra for a pre 10am delivery, which was not attempted and there was no compensation or refund. Will not use again.”

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Posted 3 years ago

“I used Interparcel to ship an amplifier and had no issues at all. Would use them again and recommend them.”

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Posted 3 years ago

“Address data is incorrect and customer service is very poor. Have been charged 3 times to deliver 1 parcel because the courier 'couldn't' deliver the parcel. Interparcel are not willing to listen to their customers and will not budge on any additional charges that shouldn't be made.”

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Posted 3 years ago

“You provided me with lots of choices which saved me a great deal of time. My parcel was 22k and other couriers were quoting £200+. I was beginning to despair, in the end thanks to you I found a courier for £11! That includes pick up and delivery at times that I wanted. I will use your service every time in future. Highly recommended.”

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Posted 3 years ago

“Works very well, happy so far.”

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Posted 3 years ago

“I am still waiting for a refund on a printer you delivered that was broken. I will never use your company until this matter is resolved”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews