Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“this is a service we all have been waiting for it's great”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Bad company, as i business we used interparcel only once, for an overseas delivery, as they came back the cheapest, and gave them a go, big mistake. The delivery was collected from us, but the customer wasn't in to receive the parcel, and wasn't contacted, no card left , thus it was returned to us. Interparcel then proceeded to charge us £71 to process…. the return delivery (even though they never approved these costs with me), 3 times the original delivery cost, just to return a £10 poster....... I explained to them, it was far better to destroy the item as the cost of the poster is so low, but apparently its in the TC's and we have to pay any return delivery costs. We reshipped a brand new item to the customer, which arrived no problems, first time with SkyNet, who are excellent. I would highly recommend avoiding Interparcel, as they have grossly exaggerated hidden costs, which they sneak in the TC's, to simply make a killing on your misfortune!.”

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Posted 3 years ago

“Very easy to follow instructions & everything went as it should”

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Posted 3 years ago

“The service was a complete failure. I paid for a pre 10am delivery and the driver did not attempt to make any delivery yet marked it attempted. The delivery was not attempted and when I asked where it was I was told it was back at the depot and the second attempt would not be made until the next day. I was in and know that no attempt was made, with other deliveries being made during the supposed attempted delivery time. No note was left and no evidence was provided by interparcel that they tried. The team was unable to help via online chat and said the attempt was made, which it was not and would help no further. The driver who eventually delivered told me the other driver had not attempted delivery, that he was not doing his job properly and could not be bothered to find my address. Only due to my alarmed messages and phone calls, had he helped by tracking my delivery down from the driver and bringing it to me. It is not acceptable to simply be told you are a liar via the customer service team when you say an attempt was not made, which was then confirmed by the new driver. The team would not listen that no one had come and provided no help or consideration of the consequences. It caused considerable stress and financial loss as the parcel did not arrive as ordered in time. I paid extra for a pre 10am delivery, which was not attempted and there was no compensation or refund. Will not use again.”

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Posted 3 years ago

“I used Interparcel to ship an amplifier and had no issues at all. Would use them again and recommend them.”

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Posted 3 years ago

“Address data is incorrect and customer service is very poor. Have been charged 3 times to deliver 1 parcel because the courier 'couldn't' deliver the parcel. Interparcel are not willing to listen to their customers and will not budge on any additional charges that shouldn't be made.”

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Posted 3 years ago

“You provided me with lots of choices which saved me a great deal of time. My parcel was 22k and other couriers were quoting £200+. I was beginning to despair, in the end thanks to you I found a courier for £11! That includes pick up and delivery at times that I wanted. I will use your service every time in future. Highly recommended.”

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Posted 3 years ago

“Works very well, happy so far.”

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Posted 3 years ago

“I am still waiting for a refund on a printer you delivered that was broken. I will never use your company until this matter is resolved”

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Posted 3 years ago

“Very useful service no problems with either collections or delivery process.”

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Posted 3 years ago

“Invoiced for £40 on a Landmark parcel to Canada. They claim a 1.8 kg parcel actually weighed 11 kg. I have provided all documented evidence including a photo but their response, 'We cannot accept this as evidence.' They have provided NO evidence at all! Let's see where this goes!”

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Posted 3 years ago

“I received an excellent service and my parcel was delivered to Australia before the expected date. Fully informed of its whereabouts whilst the parcel was in the UK. Will definitely use Interparcel in the future.”

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Posted 3 years ago

“Excellent friendly, prompt delivery”

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Posted 3 years ago

“Paid for next day by 10:30, parcel arrived 3 days later. Interparcel have not offered any sort of credit”

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Posted 3 years ago

“Very pleased with the service I got. No trouble at all. It was a few months ago.”

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Posted 3 years ago

“SUPER FAST DELIVERY GREAT SERVICE”

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Posted 3 years ago

“will not use it any more, parcel got damaged and not accurate information on thier tracking”

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Posted 3 years ago

“No fuss - easy pick up and drop off within allocated timeframes. Completely removes the hassles associated with delivery - peace of mind knowing your delivery is taken care of”

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Posted 3 years ago

“Interparcel have always been brilliant but as with anything it’s fine until something goes wrong.. my advice would be to lose Hermes as a courier option. Interparcel’s response to my lost package was “claim on the insurance” and weren’t sympathetic at all. I’ll stick to one or two that I know in future even if it does cost more.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews