Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Excellent service with a heritage piece of a ship that went to Dunkirk. Quick, helpful delivery.”

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Posted 8 years ago

“Always had a very good service from beginning to end.”

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Posted 8 years ago

“Always been straight forward , been a great site fo me too use as a private person , had no problems”

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Posted 8 years ago

“Used twice recently - everything went as clockwork and both parcels arrived in good condition. Reasonable price wise as well. Would definitely use again.”

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Posted 8 years ago

“Very good price and efficient”

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Posted 8 years ago

“Updates all the way, very useful”

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Posted 8 years ago

“SUPER !! FANTASTIC !!!”

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Posted 8 years ago

“Good service to compare fastest and cheapest means of courier service.”

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Posted 8 years ago

“Get the shipping quotes you would only get, if you where one of the big guys.”

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Posted 8 years ago

Hi Tilman Baumann Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“Parcel never got delivered. Interparcel could not process extra import fees involved in delivery (despite item not needing item). Item sat in depot for several months, cannot make claim because it all took too long. Effectively I've lost £350 item in transit.”

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Posted 9 years ago

Dear Simon Greenway, I have looked into your order, DPD tried contacting your receiver several times and they were unable to get hold of the receiver and we also pass you over a number for your receiver to call them directly and they were unable to provide the outgoing details for the return. Any parcel destined outside the EU is subject to customs tax and duties charges. Unfortunately we have no control or influence over the charges as this is implemented by the receiving country. We have raised this with DPD as due to the time passed over 5 months we are unable to process any claim as this has been seized by customs as the information was not provided.

Posted 9 years ago

“Easy to use and good customer sevice”

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Posted 9 years ago

“booked a week ago still no pick up from the dredfull myhermes courier they use. No compensation or nothing for3 days waiting in. will be sadley removing myself from interparcel after all these years.”

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Posted 9 years ago

Hi Mrs Forrester, I am very sorry for the delay in collecting this item, this has been raised with Hermes who have assured us that the parcel will be collected tomorrow. Unfortunately this is the only service that we currently offer to Northern Ireland for an item of this size and so I am unable to change to service to an alternative courier.

Posted 9 years ago

“This is the poorest service I have ever received from a UK based company. They have misplaced 8 of our 30 orders placed with them and now its been 16 days since we last heard from anyone.”

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Posted 9 years ago

Hi Aamir, Unfortunately I have been unable to locate any orders under the email address above. Please can you send an example order number to reviewus@interparcel.com so that I can look into this further for you?

Posted 9 years ago

“Louise Evison, the customer service adviser who helped me, was extremely helpful and efficient. Excellent service.”

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Posted 9 years ago

“On the second occasion I have used Interparcel they failed to collect the parcel today - despite offering that service, which I accepted and paid for. They acknowledged the order before their cut off time limit for collections today. I then received an email saying that they could not collect today and collection would be tomorrow. This is a straightforward breach of contract so I consider Interparcel to be useless. I shall go back to using the Post Office, which might be a little more expensive but it works, and always has done for me.”

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Posted 9 years ago

Hi Paul, I'm so sorry we're not able to collect this one today, I'm afraid this was due to a system error :( We contacted you to advise as soon as we realised there was a problem. The collection has been booked for tomorrow and we will monitor this to ensure it is carried out with no problems.

Posted 9 years ago

“Thanks to Charlie Stocker for addressing a small issue, quickly and effectively in a very professional manner.”

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Posted 9 years ago

“Great customer service from Louana Pyzer Thank you indeed”

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Posted 9 years ago

“misleading information given & terrible customer service”

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Posted 9 years ago

Hi Johnty, Thanks for your feedback, I have looked for an order under your email and have not been able to locate one, could you please send the order number your review is in regards to reviewus@interparcel.com and we will certainly look into this matter for you.

Posted 9 years ago

“I was very Impressed with the help I got from beccy with my problem with my lable From rita”

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Posted 9 years ago

“Good experience sending this parcel. James Giffen was particularly helpful”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews