Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Delivered promptly”

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Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

“You owe me money for services not received due to a fault with the system and still haven't refunded me the money. Please investigate, then I can review properly. Happy to discuss.”

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Posted 4 years ago

“I would very happily recommend Interparcel. I had to return some items to China for refund. I found the choice of Interparcel services, clear & well priced. I picked my third party supplier via Interparcel, packed up the box & dropped it at my local newsagents. The tracking & service was absolutely first rate. I could log on to the Interparcel tracking and see exactly where my parcel was. Once it was delivered to its destination, I received a confirmation email. The process took 10 working days.”

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Posted 4 years ago

“Delivers on all levels the perfect parcel”

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Posted 4 years ago

“Delivered on time and pleasant delivery man”

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Posted 4 years ago

“Very impressed with service I received. Parcel picked on time and was tracked all the way to its destination.absolutely no problems at all”

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Posted 4 years ago

“5 STAR SERVICE VERY HAPPY”

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Posted 4 years ago

“Absolutely terrible service Absolutely terrible service £500 bike lost in transit No One knows where it went, where it was, who handled it Left my property and according to tracking ended up in a warehouse they use, THEN LOST INTO THIN AIR £25 compensation to add insult Terrible, very stressful time and customer service/ complaint manager did not care. DO NOT USE”

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Posted 4 years ago

“I have used your service twice now to send items to Australia with excellent results. From collection from my place in UK to my daughter in Australia in 4 days is just awesome. I would highly recommend it, thankyou.”

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Posted 4 years ago

“I sent a parcel to Russia via Interparcel. I messed up the customs invoice and the parcel would never have been able to be delivered because the tax would have been £1000s. An email to customer service at Interparcel led to the customs invoice being corrected very quickly and saved the day. Full marks to Interparcel. Good service and excellent prices.”

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Posted 4 years ago

“No problems at all. Very efficient service as always.”

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Posted 4 years ago

“In general Interparcel is a good system and I will use again - you get to choose the service you need at any particular time. I have marked them down due to two separate deliveries arriving damaged (more to do with individual couriers). My deliveries are decorative glass panels. The first was damaged through the packaging which I learned from and started using extremely protective packaging: hardboard and lots of bubble wrap plus paper. A second delivery was made with damage at a later date. Can't imagine HOW this happened.”

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Posted 4 years ago

“Hello users, I had a very bad experience with interparcel. For a start I used their service to send a product to another European country. Not only it never got to the P.O Box, they took over 3 weeks to answer me that the receiver didnt not answer/didnt take my shipment. Again its a po box and receives any shipment 24/7. After insisting that they had not done the service that I had requested, they didnt know where the parcel was. And it only gets worst. After more than40 days after - insisting that I wanted my parcel delivered where I had asked, I received back in my house the parcel with a surprise - I would have to pay again the shipment back to London. After back and forth emails with Stacy (seemed like a robot that does not know basic comunication) I, against my will and very disappointed, paid 26 pounds for a non service. INTERPARCEL IS A COMPLETE SCAM!!!!!”

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Posted 4 years ago

“Terrible service, extremely exhausting to communicate with when they lose your parcel. They will frustrate you, make you cry and push you till you are at your wit's end and have no choice but to take them to court. You lose a parcel but won't make a claim with the courier, they lack any sense of human compassion or empathy especially during this difficult time. They definitely aren't people but robots with no emotions! They believe they will get away with anything and it won't come back and bite them. Potential users be warned! I would give negative stars if I could”

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Posted 4 years ago

“Generally a good service although a little high as regards to cost.”

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Posted 4 years ago

“very bad service, my parcel has been delayed because of their poor service, not because of the courier itself. No proper feedback when contacting them. No proper checks on external companies they use to collect parcels. I will never use this company again.”

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Posted 4 years ago

“Your couriers let you down - booked a collection between 12 and 6 and the courier arrived at 11.00 o clock - not good enough. Product wasn't ready!!”

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Posted 4 years ago

“Fast collection, easy tracking. However my parcel sat in the depot in Houston for 2 weeks before finally being delivered after I complained. It was the first time I’d sent anything to the US and Interparcel did not help once the parcel had left the UK, they just gave me a link to the US carrier. I also found the documents difficult, you have to put in 3 lots of the barcode and delivery details but they have to be accessible, perhaps there should be some way of providing international posters with something to do this by, a clear folder/envelope or something.”

Helpful Report

Posted 4 years ago

“This company is dishonest and do not understand nor care about customer care or satisfaction. Their only motivation is making money without meeting the minimum requirements laid down by the consumer rights act which requires that they perform their service with reasonable care and skill and or delivering packages entrusted to them in a reasonable time frame. To further avoid their responsibilities they try to deprive their customers of their legal rights and even have their workers brainwashed to recite the monologue “we don’t give refunds” even after contacting this company over 10 times over a period of 27 days to establish the location of the package, which was supposed to be delivered in the time frame of 5 to 8 days. After 28 days and numerous empty assurances that the package “will be delivered tomorrow” I finally talked to Jim Bird the manager/associate director who assured me that the package would be “delivered tomorrow” I asked him if he was absolutely certain and he advised me that he was. I then broached the subject of compensation/refund and as expected he trotted out the practised and oft used, “we don’t give refunds” After further discussion he offered me a £10 discount off my next package, the package was not “delivered tomorrow”! However, not only was it not delivered, I received an email from them 4 days later advising me that “the package was being returned due to being incorrectly addressed”. After sending them a copy of a google map and verification of the address the package was finally delivered. I contacted Interparcel’s Mr Jim Bird and requested a refund of £40.90. This request remained unanswered until I sent a letter to the Managing Director advising him that, due to Interparcel’s refusal to amicably settle my dispute, court action may be necessary and my letter to him was in compliance with the Practice Direction on Pre-Action Conduct. The managing director did not respond, Mr Jim Bird did, once again trotting out the practised, “we don’t give refunds”. The response from Mr Jim Bird completely ignored the contents and requests within my letter before action and has left me with no other option than to proceed with full legal action.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,913 reviews