Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Been using interparcel for many years now, I have never had any issues with deliveries with domestic or worldwide and the only time I did have a need to contact customer services (due to some unfortunate import duty issues) Rebecca Pulling (customer services) was superb throughout the process of getting it through customs. I have recommended Interparcel many times and still do.”

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Posted 9 years ago

“Would use and recommend to people due to good communication and politeness and very good tracking off items,very helpful people. Many thanks”

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Posted 9 years ago

“Customer service by telephone and email is always very good. Minimal holding time and emails answered promptly Recent correction of delivery address and change of collection date managed very well by Louana Pyzer”

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Posted 9 years ago

“I use interparcel a lot ,very good and good rates,downside when booking multiple parcels as I do all the time you have to go to the start for every parcel and its time taking,”

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Posted 9 years ago

“Extremely prompt and efficient service. I was kept up to date with every movement of my parcel. Great work by James Griffen who keep my updated and ensured I had the utmost confidence in your service. I shall use you again and recommend to my friends. Such good service is down to having customer focused and efficient staff like James Thank you Peter Very satisfied customer”

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Posted 9 years ago

“I've used Interparcel for a few years now and have always had a good experience with them. I've yet to find another company that can offer reliability, confidence and trust that my goods will get there on time. Their online booking sytem is easy to use and it's simple to track a parcel. And being able to talk to a real person from customer services on the phone who offers help and information when required is golden and goes a long way! To top it all off, how wonderful it is to get a personal notification of an important parcel being delivered! Top job, Charlie Stocker! Keep up the great work, Interparcel. You're the best!”

Helpful Report

Posted 9 years ago

Hi Rebecca Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 9 years ago

“I've used Interparcel for a few years now and always had a good experience with them. I've yet to find another company I like better! Not only is their booking system online super effiecient and straight forward, but their customer service support is impeccible. Sometimes it's the little things like being able to talk to a real person on the end of the phone to ask questions to etc. Always good to get a personal notification that an important parcel has arrived too - big thanks to Charlie Stocker from customer service especially! Keep up the great work, Interparcel. You're the best!”

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Posted 9 years ago

“I have used interparcel quite a few times, however on the occasion that I decide to join and make an account, something goes wrong, I got in touch and very quickly and email was sent saying that they would look into, I was then emailed by James Giffen who asked for particulars of the parcel, he then within a day got back in touch to say that it had been found and dispatched, very quickly and my daughter has received it. All in all a very positive outcome and handled very promptly. Thank you James”

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Posted 9 years ago

“I selected for UPS 24 hour serivce, and they delivered 48 hours,however Lisa the CS advisor checked with the UPS service and they refunded the shipping cost. good service, and very cost saving.”

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Posted 9 years ago

“I haven't received parcel yet, but the online chat was very helpful. LIsa was her name.”

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Posted 9 years ago

“Great service, very grateful for Charlie Stocker's support!”

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Posted 9 years ago

“James Giffen was very helpful today. He solved my problem very quickly.”

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Posted 9 years ago

“Becky Blythe was very helpful and polite.”

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Posted 9 years ago

“I really appreciate the quick answer from James G. Very friendly and helpful. Keep up the good work.”

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Posted 9 years ago

“I was helped by Lisa Irish today and she was really helpful and quick to respond. Thanks Lisa”

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Posted 9 years ago

“The service Interparcel offer is excellent. Issues very rarely occur, both in the service and the delivery of the goods themselves, and on the occasions that they do, the staff on hand to resolve it very quickly. In particular, yesterday Kayleigh West emailed me to inform us of a change in the service, but the email was very prompt and clearly detailed the changes, and it was all taken care of by the time the email was received. Preemptive resolutions like this are always well received.”

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Posted 9 years ago

“Good value for money, efficient parcel delivery service. Customer service staff always helpful. Customer service adviser Louise Evison was very helpful in sorting out an error of mine this week.”

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Posted 9 years ago

“Very poor customer service if something goes wrong”

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Posted 9 years ago

So sorry to hear this, and thank you for your feedback. Please could you send your order number to reviewus@interparcel.com so we can investigate the matter for you.

Posted 9 years ago

“I love the fact that I can pick the phone up and speak to someone nice and friendly quickly . Stacy McKay was very helpful with my query and emailed me and kept me up to date. This is very rare with most companies so please keep it up Interparcel.”

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Posted 9 years ago

“thanks so much to Kirsty as I was happy I could change address thanks”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews