Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, have used thiis on other occasions in the past and have found them to be very competative and reliable. There is an option to to have a text conformation of delivery at a very small charge. Communication very good. Have found d them very reliable. Would recommend .”

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Posted 9 years ago

“Great service once again James Giffen you customer service assistant was very helpful indeed. Regards Andrew Woodings TestnHire Ltd”

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Posted 9 years ago

“I have used Interparcel for maybe 10 years now with no issues, and Kirsty Cooney was great to send an email to me confirming delivery. Mint service Lets keep business going. Ray Gurr.”

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Posted 9 years ago

“We use Interparcel almost daily due to the easy and straight forward system they offer us. The co-ordination of their TNT and UPS service works really well and proves to be cost effective and flexible. This is further backed up by confirmation emails when we send goods out for delivery before a set time. Charlie Stocker, your emails really do help our business flow! Our Thanks to the Interparcel team!”

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Posted 9 years ago

“After the tracking information was seemingly not working on a booked package, I asked for help on the live chat service. Sabina Lengyelova answered and was quick to investigate the situation. It was discovered that I had somehow been sent two labels for one package and the information had crossed over somehow. Sabina followed this up politely and efficiently even though I accidentally cut her off abruptly on the live chat service, apologies for that. Overall helpful service and the situation was investigates and resolved quickly.”

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Posted 9 years ago

“Good response when parcel went missing/late delivery. James Giffen did all he could to help. Thank you The Wedding Box Shop Ltd weddingboxshop@aol.com”

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Posted 9 years ago

“We had a problem and was unable to ship our parcel the day we booked for collection, but after contacting interparcel we received a fast response from Annelese McBride who was very helpful and arranged the parcel to be collected when we were ready to ship.”

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Posted 9 years ago

“Despite our parcel not arriving on the Express next day delivery option we had chosen & paid for, it did arrive a day late. On communicating with the company a very helpful Becky Blythe was able to offer a prompt response about the delivery & also notified us we were entitled to a refund as they had failed to provide a guaranteed service. What a wonder customer service!”

Helpful Report

Posted 9 years ago

“A reasonably priced company who picked up the parcel within 50mins of placing the order. Unfortunately even though we chose express option for parcel to be delivered next day, the parcel didn't arrive until 2days later. However, this wasn't a huge issue for us but upon emailing the company to chase our parcel Becky Blythe responded promptly & dealt with our matter & also aoofered us a full refund due to failure of service guarantee - what fantastic customer service. On this note I wouldn't hesitate to use UPS again.”

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Posted 9 years ago

“Happy !! specially with email and phone we don't wait too long . It's very efficient service !! Continue like that !!! Thank you”

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Posted 9 years ago

“good revert on shipments even after delivery status is as old as 2 months. thanks Charli Stocker”

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Posted 9 years ago

“used to be excellent but recently a number of parcels have been late delivery or lost or not picked up”

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Posted 9 years ago

Hi Eain, Thanks for your review, we appreciate all feedback from our customers. We are very sorry to hear you have recently had issues with late deliveries etc, as long as any issues are raised with us, we can then proceed to pass the feedback onto the courier that you are having issues with to ask they avoid similar issues in future. If you have any other feedback, please send this to us on reviewus@interparcel.com and we will respond as soon as we can.

Posted 9 years ago

“Kirsty provided great service. She is very helpful.”

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Posted 9 years ago

“Excellent service, competitive prices and good range of couriers. James Giffen was most helpful in dealing with enquiries.”

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Posted 9 years ago

“Hi, had a small problem with customs fees, sorted by Lisa Irish very quickly. Thanks”

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Posted 9 years ago

“So far I have found interparcel to be a very good service indeed. I had a slight problem recently but it was immediately sorted out by your representative James Giffen who I found to be very thorough and also concerned for me and my awkward issue regarding the non-delivery of a parcel.”

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Posted 9 years ago

“Simona was very helpful. thanks alot for your help”

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Posted 9 years ago

“live chat operator kirsty was excellent and helpful”

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Posted 9 years ago

“5 star service. Problems resolved quickly and easily, parcels sent without fuss. Great company to deal with. A delivery issue recently was resolved quickly and easily for us by Charlie Stocker. Our thanks to him and all at Interparcel.”

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Posted 9 years ago

“I was helped to resolve a problem with US customs, Nicole Rowland was efficient in this respect. I would always recommend Interparcel to friends or business colleagues.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews