Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

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Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“I use this company to return orchestral scores to London. Royal Mail is always very expensive so I started using Interparcel. Excellent price and always delivered safely and on time.”

Helpful Report

Posted 7 years ago

“Parcel collected by My Hermes on behalf of interparcel 2nd of November. Parcel finally declared lost on the 20th November , it's now the 6th December and no refund . I have no refund for the parcel the £140 pair of walking boots that I was sending back , and no footwear to walk the dog that are waterproof. Interparcel not helpful at all when I phoned about them chasing up My Hermes i was politely told to go away and they would phone me when they were ready. Phil. AWFUL.”

Helpful Report

Posted 7 years ago

Hi Phil, I am so sorry that your item has been declared as missing in transit. From looking into the order I can see the claim has been started and you will receive your compensation no later than 28 days after the starting date of the claim which was the 21st November. I would like to take this opportunity to offer my sincerest apologies for the loss of your parcel and for the inconvenience that this may cause to you or your customer. It is a very rare occurrence for an item to be declared lost, so I am sorry that it has happened on this occasion.

Posted 7 years ago

“Ease of use”

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Posted 7 years ago

“Your service is extremely efficient, and staff have been especially helpful over a question I had about contents. Packages (sent via UPS) invariably arrive exactly on time, or even earlier. I know it's silly, but I feel confident parcels will reach my family every time I use your service, and UPS drivers make me feel a special customer.”

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Posted 7 years ago

“A good choice of delivery companies and rates as well as the best prices for 1or more items, efficency and rapidity to click, pay and collect.”

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Posted 7 years ago

“DISGUSTING SERVICE AND TOTALLY DISINTERESTED IN BEING HELPFUL Didn't bother to collect my parcel - daughters birthday present. No interest in trying to rectify the matter. Utter contempt for their customers, An absolute disgrace. DO NOT USE!!!!!! They don't even deserve a 1 star rating.”

Helpful Report

Posted 7 years ago

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Posted 7 years ago

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Posted 7 years ago

Hi Peter, I am so sorry that this parcel was not collected and for the inconvenience this has caused to you. I have raised this as a formal complaint with the courier involved to hopefully avoid any issues like this in future. I can confirm the order has now been cancelled and refunded in full for you as requested.

Posted 7 years ago

“Item(s) collected and delivered as required”

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Posted 7 years ago

“I had a query and rang the help line.. my call was answered promptly by Rachel Polton. She was very helpful and all got sorted. Very impressive.”

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Posted 7 years ago

“Don't believe the hype, booked a collection and have had to take two days off work to get it picked up, which they still haven't! Nobody wants to take responsibility, denying me a refund. Terrible service, may be cheap, but cheap doesn't mean good. Plus whoever the courier actually is doesn't want to deal with it as it was booked through a 3rd party. Save yourself the bother and use someone else.”

Helpful Report

Posted 7 years ago

Hi Alexander, I am really sorry for the delay with this collection and for the problems this has caused to both you and your customer. Our manager has been looking into this with UPS and they have assured us that the collection will be made today by 7pm at the latest.

Posted 7 years ago

“New UPS driver refused a parcel wrapped in a plastic bag with tape - requesting that the parcel should be wrapped in cardboard, (never had an issue with previous drivers when the same item was wrapped in Plastic) - spoke with UPS who told me to put the parcel in a box and it did not matter what size the box was, Interparcel tried to charge me extra - thus i now use my hermes”

Helpful Report

Posted 7 years ago

Hi Henry, we do clearly advise when the booking is made that any item sent with us would need to be packaged in a cardboard box or completely wrapped in cardboard to ensure it is protected whilst in transit. The drivers do not normally collect any parcels if they have not been packaged correctly. If you do change the packaging in any way, we would need to be contacted directly so that we can amend the details on the order to check if there are any extra charges due to the size change. Unfortunately we have no option but to pass any extra charges applied by the courier to the sender as the parcel was under declared when booked.

Posted 7 years ago

“This is the third time through Interparcel TNT has not picked up on the day it was supposed to,(Yesterday) so I have to wait AGAIN to be picked up today, last time (couple of months ago) they were supposed to pick up on Thursday but they picked up on Friday so delivery was on a Monday 80 hours to get from Halifax to East Ham could have walked quicker, why do I bother? Ian Ambler”

Helpful Report

Posted 7 years ago

Hi Ian, I am so sorry that this package was not collected yesterday and for the inconvenience this delay has caused to you and your customer. We have raised this as a formal complaint with TNT to hopefully avoid any issues like this in the future. I can confirm the collection has been rebooked back in for today and the driver will be attempting to collect this soon.

Posted 7 years ago

“It is fast and professional”

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Posted 7 years ago

“efficient and competitively priced”

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Posted 7 years ago

“Competitive rate and easy to use. Have always been reliable.”

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Posted 7 years ago

Hi, thank you very much for your review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 7 years ago

“Great reliable service, quick delivery”

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Posted 7 years ago

“Excellent system - and it all seems to work well. Only used it a few times, but I'll use it again”

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Posted 7 years ago

Hi, thank you very much for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com! Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 7 years ago

“good service”

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Posted 7 years ago

“Brilliant service”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews