Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“I was very impressed with the service. I sent a large parcel to Spain just before Xmas and it arrived very quickly and in perfect condition. The cost of postage was a lot cheaper than I thought it would be. I would highly recommend this service”

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Posted 3 years ago

“Great service start to finish!”

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Posted 3 years ago

“Good service, IF you need to contact someone, you can actually do it. My goto service”

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Posted 3 years ago

“This company is a scam! Avoid at all cost”

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Posted 3 years ago

“I started saying that all my goods are damaged all the the two palettes where delivered defrosted. Very disappointed with whatever company who bought it from guarulhos to Heathrow the guys from Heathrow to the storage was fine but guarulhos Heathrow awfully services.”

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Posted 3 years ago

“'Return Address' field too user-hostile”

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Posted 3 years ago

“I sent 5 boxes to Germany and they didn't arrive at the same time.”

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Posted 3 years ago

“after using interparcel for 8 years, i can honestly say they dont care about there customers. You would think after 8 years if using them to post parcels for my business they would care more about customer service. They would rather save there own money than admit to many mistakes and DO NOT GIVE REFUNDS! disgusting, they don't reply to emails and just hide from customers hoping you will go away. A real shame they got too big for there boots and now no longer care for there customers like the did before.”

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Posted 3 years ago

“Reasonable priced and quick service. A lot cheaper than Royal Mail. My parcel arrived two days after postage and that was from Scotland to the Channel Islands.”

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Posted 3 years ago

“Very disappointed service!! I believe that The driver didn’t send parcel to me, as I’m home all the time but it delivered back to the sender. I contacted the company and the manager refused to refund! Not recommend to use their service! Ridiculous!”

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Posted 3 years ago

“I sent a single consignment of four parcels to the same recipient, a large business occupying two large and prominent industrial units. Two items were delivered and the other two were returned to my business. No logical or acceptable reason was given for the failed delivery. Interparcel refuse to offer a refund for the undelivered items. I will never use Interparcel again.”

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Posted 3 years ago

“Collection quick and easy.Tracking great.Choices of carrier good”

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Posted 3 years ago

“The parcel failed to arrive on the specified date. It came the next day. Despite the safe place option we remained home for most of the time due to weather conditions as the contents could have been affected. 2 days effectively wasted.”

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Posted 3 years ago

“Good value and excellent service”

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Posted 3 years ago

“Very quick on coming”

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Posted 3 years ago

“Although transaction with inter parcel was easy my parcel still hasn’t arrived. Delivery was supposed to be 5 working days which is the reason I chose the service and still hasn’t arrived 2 weeks and 3 days after collection.”

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Posted 3 years ago

“Each time we have used inter parcel We have been well satisfied with their Professional way .”

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Posted 3 years ago

“I'm sure it was very good service, but unfortunately I cannot remember using it. Covid has knocked my memory for six!”

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Posted 3 years ago

“Worse of the worst. Won't recognise a problem and then when the evidence is overwhelming, they don't prioritise doing anything about it. They don't understand service. Only saving grace is they still have someone answering the phone,”

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Posted 3 years ago

“Easy to arrange via online and collection on time as agreed.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews