Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

“Please please please don't use this company for any parcel service .they loose my 35 kg parcel and it's been 2.5 weeks and still can't locate it .if I call them first of all it takes me 30 mnts to reach them and the answer is still they are investigating .I loose my order I loose my business and my money with out any fault .”

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Posted 3 years ago

“Website easy to use, good choices of options, parcels have mostly been collected and delivered within timescales”

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Posted 3 years ago

“Great reliable service”

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Posted 3 years ago

“No control over the overseas couriers - No CONTACT! -2 parcels sent early Decembers not yet delivered on 01.02.21...very disappointed...AND NO REFUNDS!!”

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Posted 3 years ago

“Avoid at all costs. If there are any issues (and as you can see below there are plenty) they will wash their hands of the situation. Go direct to the courier.”

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Posted 3 years ago

“Very good service would recommend”

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Posted 3 years ago

“I had to wait for half an hour on the queue, but the service I received was excellent! Keep up the good work guys!”

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Posted 3 years ago

“UPS we’re at my door to pick up my documents before I’d finished printing the labelsand my son had received a text message before I told him his documents were on their way. The documents were really important and had to be with him in Italy before Dec 31st. They were delivered to him on the 29th as promised. Very impressed with the service and the tracking information was really useful. I would definitely use them again for speedy delivery of important documents.”

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Posted 3 years ago

“Well I did all they said and it’s still not been refunded so where is it ? No one seems to know and I havnt had my refund”

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Posted 3 years ago

“Excellent service and delivery on time and date quoted Highly recommended”

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Posted 3 years ago

“Beware of thieves !!! Caution !!! Collected but not delivered. My thing is gone :( Expensive thing- about £400 Terrible and sad !!!”

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Posted 3 years ago

“They collect, they deliver, and their charges are reasonable. What's not to like?”

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Posted 3 years ago

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

Helpful Report

Posted 3 years ago

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

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Posted 3 years ago

“II did exactly as expected. Thank you”

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Posted 3 years ago

“Great thank you”

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Posted 3 years ago

“Simple to use and efficient.”

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Posted 3 years ago

“Excellent company, that gives you access to the best and most competitive prices to ship goods anywhere in the world”

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Posted 3 years ago

“We have had 3 parcels in the last year damaged, we paid for extra insurance but list all claims”

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Posted 3 years ago

“Unfortunately, my parcel to Berlin was in the Netherlands on the expected delivery date and therefore was very late arriving at its destination. Slightly disappointing.”

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Posted 3 years ago

Interparcel Reviews