Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,918 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used them, and it will be the last. Booked and paid for a service to return some clothing to a PO BOX which the system allowed me to do and took my money. My parcel bounced round for a few days and was then returned back to me! Buried in their T's and C's it does say that they cannot deliver to a PO BOX, but their system still allows it to be inputted. One other thing: the tracking link that is supplied is as useful as a handbrake on a canoe. My parcel said it was delayed for 24 hours....for about 4 days. If your parcel arrives with no problems, you might be alright with this lot, but if you hit a snag, do not expect any help from them. My advice: look elsewhere.”

Helpful Report

Posted 4 years ago

“Sent parcel in Nov . Hermes lost it . Still waiting on 16th jan to get a reply and compensation ...NOT GOOD ENOUGH”

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Posted 4 years ago

“Used interracial to send Christmas presents to family. They were the cheapest at the time. Everything arrived safely.”

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Posted 4 years ago

“Used a few before interparcel not impressed, Then found Interparcel on the web and they were fantastic, cant fault them, everything went so smoothly, easy to use too, highly recommended. Thank you for the fantastic service.”

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Posted 4 years ago

“You came out best on internet search.”

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Posted 4 years ago

“Very efficient and good communication”

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Posted 4 years ago

“Loads of possibilities and prices offered, many loads cheaper than Post Office, and very quick and easy site to use. My go to for parcels, now, for both collection and drop off!”

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Posted 4 years ago

“Please please please don't use this company for any parcel service .they loose my 35 kg parcel and it's been 2.5 weeks and still can't locate it .if I call them first of all it takes me 30 mnts to reach them and the answer is still they are investigating .I loose my order I loose my business and my money with out any fault .”

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Posted 4 years ago

“Website easy to use, good choices of options, parcels have mostly been collected and delivered within timescales”

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Posted 4 years ago

“Great reliable service”

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Posted 4 years ago

“No control over the overseas couriers - No CONTACT! -2 parcels sent early Decembers not yet delivered on 01.02.21...very disappointed...AND NO REFUNDS!!”

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Posted 4 years ago

“Avoid at all costs. If there are any issues (and as you can see below there are plenty) they will wash their hands of the situation. Go direct to the courier.”

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Posted 4 years ago

“Very good service would recommend”

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Posted 4 years ago

“I had to wait for half an hour on the queue, but the service I received was excellent! Keep up the good work guys!”

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Posted 4 years ago

“UPS we’re at my door to pick up my documents before I’d finished printing the labelsand my son had received a text message before I told him his documents were on their way. The documents were really important and had to be with him in Italy before Dec 31st. They were delivered to him on the 29th as promised. Very impressed with the service and the tracking information was really useful. I would definitely use them again for speedy delivery of important documents.”

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Posted 4 years ago

“Well I did all they said and it’s still not been refunded so where is it ? No one seems to know and I havnt had my refund”

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Posted 4 years ago

“Excellent service and delivery on time and date quoted Highly recommended”

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Posted 4 years ago

“Beware of thieves !!! Caution !!! Collected but not delivered. My thing is gone :( Expensive thing- about £400 Terrible and sad !!!”

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Posted 4 years ago

“They collect, they deliver, and their charges are reasonable. What's not to like?”

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Posted 4 years ago

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,918 reviews