Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“truly terrible no card - courier said he tried to deliver (no card and everyone at home - the place is not big) contacted online chat said they did not know of the next steps and I needed to monitor the website. Then said See You on Tuesday.. hmmm”

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Posted 7 years ago

“Excellent service, been using interparcel for a while now.”

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Posted 7 years ago

“Will refund without quibbling”

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Posted 7 years ago

“O 123456789”

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Posted 7 years ago

“On time and not broken”

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Posted 7 years ago

“Truly incompetent organisation. Terrible customer service A customer was trying to retrieve a parcel that I sent through interparcel. The information they gave was incorrect and he was not able to get the parcel from the depot, even after trying numerous times. THIS WAS WELL WITHIN TIME. Despite Samantha Kennard, Customer Service Leader, admitting the error was the couriers, Katie Condon and Jo Lomax in Revenue Protection contradicted eachother and were dishonest about the issue numerous times trying to cover up the issue and said "No matter what it is, I will still have to pay the fees." It shouldn't matter that I have been a regular customer, spending thousands over the years, but even then they did not care. I will no longer use them. Even the CEO does not respond to emails. Shockingly poor organisation”

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Posted 7 years ago

“Courier never showed. Called help line and they told me it hadn't been booked. One week later the courier turned up and said he wouldn't take the item because it didn't have Interparcel labels. To date, no apology or a refund for a service I paid for and never received”

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Posted 7 years ago

Hi Aaron, I am sorry for your failed collection, please can you email us your order number to reviewus@interparcel.com and I will get this checked out. Most of our services need a shipping labels, this would get been sent to you once the order was placed.

Posted 7 years ago

“I can drop-off my parcel in an evening at a local point. Do not have to rush to catch the afternoon post.”

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Posted 7 years ago

“The collection and delivery was on time which is what you want from this service. The staff were friendly and the labelling service was of great assistance as it saved me a job.”

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Posted 7 years ago

“Simple quote and order process. Very easy to compare options and place order. As a regular user, it would be very helpful if my personal details were included as the default for:- a) Postcode from b) Return name, address and phone number so that I don't have to enter them every time.”

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Posted 7 years ago

“The website is easy to use and the information regarding services available is accurate and shown in a manner that can be processed quickly. The service was perfect from start to finish”

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Posted 7 years ago

“Very efficient and on time stated”

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Posted 7 years ago

“All round excellent”

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Posted 7 years ago

“Always deliver at the right price”

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Posted 7 years ago

“Arrived exactly when they informed me they would to collect.”

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Posted 7 years ago

“They not delivery my parcel after 1 month I still not receive it back and they still want to charge fee for delivery back”

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Posted 7 years ago

Hi Philip, Thank you for your review. I am very sorry for the delay. The shipment was held by local customs as they need additional information from the consignee. We are currently waiting on an update regarding the request on the return and unfortunately on some occasions the carriers may charge for returning shipments. As soon as we have received the update back from the courier, we will be in contact you.

Posted 7 years ago

“thanks for the help.”

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Posted 7 years ago

“Public service message: Don't ever use #interparcel delivery service. They are incompetent and irresponsible!!! Not only did they lose my parcel, they also withheld this terrible news. Please avoid this unprofessional parcel delivery company!!!!”

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Posted 7 years ago

Hi Urouj, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. Unfortunately we were notified by the courier that this item had been lost in transit and so an email was sent to the sender of the parcel to advise that we would need to move forward with a claim for loss. This email was sent to the sender just under an hour before you called, we have not withheld any information and always aim to keep the customer as up to date as possible. Once again, I am very sorry for the loss of this item.

Posted 7 years ago

“Awful hard-faced and "money grabbing at all costs" company. Steer clear otherwise you will be sorry. Horrid and nasty company Lose items due to bad service. No explanation given and then wriggle out of any compensation. Not even offered the courtesy of an apology. Been with Interparcel for a while and only lack of time stopped me changing to another better rated one.. It has been nothing but constant stress and upset time after time and finally moving on. Will put it down to bad research in the first place.”

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Posted 7 years ago

Good Afternoon, I am very sorry for the loss of your item. I have been unable to find an order with your details. Please can you send the order number to reviewus@interparcel.com so that this can be looked into for you.

Posted 7 years ago

Hi, I am very sorry for any problems you may have experienced when using our service. Unfortunately I am unable to locate any orders with your details, please could you send your order number over to trustpilot@interparcel.com and I will get this looked into further for you.

Posted 7 years ago

“Parcel badly damaged (dropped from height by the looks of it) and generally dirty like it had been dragged/kicked across the ground. Electronics item inside dented and damaged beyond repair. When I tried off claim on the included insurance the claim was rejected with the off hand response that it can't have been packaged correctly.”

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Posted 7 years ago

Hi, I am very sorry that your item has been damaged whilst in transit. Please could you send the order number this is regarding to trustpilot@interparcel.com and I will ensure this is looked into further.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews