Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcels always get to their destination which is the most important and prices are OK. Your staff, as in the case of Stacey McKay recently, are always quick, efficient and polite.”

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Posted 9 years ago

“Becky Blythe did an excellent job answering my query.”

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Posted 9 years ago

“My last query was handled by Helen Bannister in a quick and timely manner. I appreciated her confirmation email to let me know she had cancelled my previous order.”

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Posted 9 years ago

“Been using this company for years, easy booking and great service. Many thanks for your email today James Griffen, as this is an important conference for us it was good to know that our literature had arrived.”

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Posted 9 years ago

“jamesg was very helpful and resolved my problem immediately thank you for great customer service.”

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Posted 9 years ago

“I had made a mistake with my order got onto live chat connected in seconds and the operator JamesG was very efficient and polite and rectified my issue within minutes very pleased... NB please link to ebay to make it easier to book then this would be perfect”

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Posted 9 years ago

“JamesG was very efficient and helpful on chat”

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Posted 9 years ago

“I've used Interparcel for a number of years now after intially having tried a few other similar companies before this. It was frustrating at times when using these previous courier services due to poor communication from them and with failed collections, but with Interparcel I've never had a problem. They've been quick to assist and answer any concerns I may have had and it has given me confidence in that I know my packages will be collected promptly and arrive at their destinations safely. I would highly recommend Interparcel to anyone wanting to use them as their preferred business partner. Their costs are competitive and their selection of courier agencies are trustworthy. When sending packages to clients both nationally and internationally I feel that Interparcel have served me best and I look forward to using them again.”

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Posted 9 years ago

“My query was handled quickly and professionally. Many thanks Nicole Rowland.”

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Posted 9 years ago

“Until recently you have been excellent,the parcel I sent prior to the one that has gone missing was not scanned at my door and that had to be looked into but was found I now this one also was not scanned at my door and is still missing.Driver said there was no scanners available for him.Very poor and I have now changed to a different courier.”

Helpful Report

Posted 9 years ago

Hi David, So sorry to hear this, I can see my colleagues are currently investigating this with the chosen courier and a complaint has been raised about their scanners not working. They are self employed couriers and if scanners are not available, all items should be scanned back at the depot so we can only apologise that on this occasion there have been no scans on your item. As soon as we have any information as to where your parcel is, we will be in contact. Should you have any further queries, please email reviewus@interparcel.com and we will respond as quickly as possible.

Posted 9 years ago

“excellent service from Lisa Irish”

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Posted 9 years ago

“This was the first time I have used Interparcel.com, having previously used either parcelforce or myHermes. Due to the weight of this parcel (27kg) I wanted a cost effective, but reliable courier service but could not find one until you site came up on a Google search. I couldn't believe the prices you were offering and using known carriers. I did do some further shopping around, but found your site gave me the best price and most importantly the best information for me to decide the price that gave me the best delivery time and insurance for the parcel. I did pay the extra 20p for text on delivery service, well worth it but I needn't have bothered...(see below) Collection was well within the time frame and 12hrs later it had safely arrived at its destination. I had the text I had paid for, but then completely unexpected I also have a pleasant and professional email confirmation from Rachael Smith, one of your customer services advisors, which was a fantastic extra touch, thank you. Please keep up the good work. I will definitely be looking at using you site again in future for my deliveries. Many thanks Richard Summers”

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Posted 9 years ago

“Great customer care from James G today and replied to my question in a nano second, as always Interparcel is my 1st port of call. Would to be able to open an account though seeing as I sent 66 parcels in last 30 days without a hiccup.”

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Posted 9 years ago

“The customer service is really good, quick to answer any questions. Stacey McKay helped me out with some documents, she was very professional and had good customer service skills.”

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Posted 9 years ago

“Picked up and delivered as promised at a reasonable price. Rachael Smith followed my delivery through, keeping me informed. She was very helpful and polite Recommended”

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Posted 9 years ago

“Excellent customer service from Nicole Rowland in dealing with our double charge for a parcel done in error. We informed the customer service by E-mail & half an hour later Nicole has sorted out our refund. Efficient & reliable as usual. Thank you”

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Posted 9 years ago

“Great service and very friendly”

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Posted 9 years ago

“We had an issue with the delivery address. Charlie from Interparcel did a fantastic job liaising between us and UPS. Fantastic Customer Service!”

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Posted 9 years ago

“been in touch with charlie sotcker and everything went super smooth. We are loyal customers and we will remain so.”

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Posted 9 years ago

“Excellent Service. Would use again and again. Norma, Aberdeen”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews