Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big scammer !! They purposely make a super trader and make us all invest in it, and then he goes trade on GBD to raise during the last minute of 2023 Britain election day! Isn't very obvious?!!! Even a not professional trader won't make such a mistake! And lost 90% of all our investment..... All thanks to Mr" BENITO GABRIEL "". He was the one who helped me recovered all my lost including my profit, Please do not invest using this platform again if you don't wanna be the next scam victim and also kindly reach out to Mr BENITO GABRIEL for recovering lost funds if you are a victim of scam..... 𝐄𝐦𝐚𝐢𝐥-𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 2 months ago

“Unfortunately, the back of the picture in the parcel was cracked when it arrived.”

Helpful Report

Posted 2 years ago

“Parcel arrived with contents (a lawn mower engine) smashed, like it had been dropped)”

Helpful Report

Posted 2 years ago

“We have used this service for years, however recently had poor experience with very long delays (weeks) with a parcel that should have arrived in days. While it is possible that some of this lay outside of the control of this carrier, they could improve their customer feedback and should adjust the information they provide to customers accordingly.”

Helpful Report

Posted 2 years ago

“Not a good experience this time :-( there seemed to be a communication breakdown between you and Hermes (or whatever they are called these days) … they did not collect when due and whole thing got delayed”

Helpful Report

Posted 2 years ago

“My parcel was not delivered but return to me”

Helpful Report

Posted 3 years ago

“I sent 5 boxes to Germany and they didn't arrive at the same time.”

Helpful Report

Posted 3 years ago

“The parcel failed to arrive on the specified date. It came the next day. Despite the safe place option we remained home for most of the time due to weather conditions as the contents could have been affected. 2 days effectively wasted.”

Helpful Report

Posted 3 years ago

“Paid for next day by 10:30, parcel arrived 3 days later. Interparcel have not offered any sort of credit”

Helpful Report

Posted 3 years ago

“will not use it any more, parcel got damaged and not accurate information on thier tracking”

Helpful Report

Posted 3 years ago

“Interparcel have always been brilliant but as with anything it’s fine until something goes wrong.. my advice would be to lose Hermes as a courier option. Interparcel’s response to my lost package was “claim on the insurance” and weren’t sympathetic at all. I’ll stick to one or two that I know in future even if it does cost more.”

Helpful Report

Posted 3 years ago

“Insurance changed by Interparcel is too much. When should I have to pay extra against Interparcel losing or damaging my parcels.”

Helpful Report

Posted 3 years ago

“The cost of sending a parcel to the USA for my granddaughter for her birthday was not competitive with any other provider and it took ages to arrive, so long that I feared she would not have it in time. Maybe I'll have to resort to Amazon after all, though I like my family to have something from the UK.”

Helpful Report

Posted 3 years ago

“My parcels sent to Ireland but not delivered, due to an error with the courier they were left on the vehicle and came straight back to me”

Helpful Report

Posted 3 years ago

“I used Interparcel, not for the first time, to courier a small package to the Philippines. I was surprised and disappointed to find that the agent they used put the parcel into the Philippine Postal Service which I wanted to avoid. The point of using a courier service was to eliminate the need for the local postal service. The package took much longer to arrive than the advertised timings and the tracking service did not work well. I would hesitate to use the service again.”

Helpful Report

Posted 3 years ago

“blocked my account a long time ago and cannot reinstate it, no matter how many times I request.”

Helpful Report

Posted 3 years ago

“My parcel has yet to arrive in SA Couriered on the 31st May 2021”

Helpful Report

Posted 3 years ago

“Prices of services offered are good however as to the "service", not so good. If you have an issue such as a parcel stuck in customs the Interparcel and the carrier used wash their hands of it so don't expect any help.”

Helpful Report

Posted 3 years ago

“Took far too long to deliver and package arrived damaged.”

Helpful Report

Posted 3 years ago

“I've ha some good experience with them but some bad e.g. offering services which aren't correct especially around express shipping. I'm still waiting for a parcel to reach its destination 10 days later even though it was express 2 next day on their site.”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews