Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery tracking could be better. The tracking did not work right on the day of delivery, with a message that just says: "Sorry we're not currently able to track this parcel." This caused me to miss my parcel. It also does not provide an easy way to update delivery instructions or a safe place to leave my things. Nonetheless, I contacted them through the live chat twice, both times Michael and Jotame were very helpful in resolving my queries and following up with the courier.”

Helpful Report

Posted 8 months ago

“Naomi, was really helpful, straight forward and courteous”

Helpful Report

Posted 9 months ago

“Parcelforce did not collect. Rearranged for after midday next day-they came at 10am. Finally collected a week later. Interparcel said there was no guaranteed collection as I hadn't paid extra for that service!!!! Had to wait in for 3 days in total.”

Helpful Report

Posted 1 year ago

“Arrived punctually but expensive next-day delivery and the delivery driver did not help my 96-year-old grandmother take the hamper in the house. I know she looks good for her age but it was clear it was too heavy for her, they could have at least offered”

Helpful Report

Posted 2 years ago

“easy transaction but sometimes the cost is cheaper elsewhere. I have an account, but no vouchers are ever offered, despite vouchers found elsewhere”

Helpful Report

Posted 2 years ago

“there was no problem with the delivery of the parcel the price was very good. NEGATIVE,the only problem I did have was the drop off . TESCO EXPRESS in west derby village. the assistant I felt was quite rude and sharp. and made me take my parcel home and rewrap it. I send a lot of parcels and made sure that it was wrapped very well. It was a large parcel but quite light, and she wasent fussed on handling it.”

Helpful Report

Posted 2 years ago

“Collection and delivery were on time. The driver collecting was polite and helpful. Based on my experience I will continue to use this service.”

Helpful Report

Posted 2 years ago

“I’ve used this company at least 6 and I received great service.”

Helpful Report

Posted 2 years ago

“Prompt when collection and polite drivers, easy system to follow when ordering deliveries.”

Helpful Report

Posted 2 years ago

“The website is not always helpful and can leave one going round and round in circles, but once you have cracked it then the rest is good.”

Helpful Report

Posted 2 years ago

“I sent 4 parcels on behalf of a neighbour. One of them didn't make it, although tracking showed it was at the depot. However, I am happy with Evri, since my experience of other carriers isn't any better.”

Helpful Report

Posted 2 years ago

“Did everything they were supposed to do. In this day and age, that’s a great thing. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“Good service. Collected the parcel on time which is a big relief .”

Helpful Report

Posted 2 years ago

“Sometimes this service is fantastic, but other times (particularly with Landmark Global Economy - Evri) our parcels are never collected. We now know which couriers to use on Interparcel. The customer service is excellent though.”

Helpful Report

Posted 2 years ago

“Parcel delivered OK.”

Helpful Report

Posted 2 years ago

“Easy to use, I used Hill Street Post Office in Newry and found them excellent and professional.”

Helpful Report

Posted 2 years ago

“This was a large item (roll of lino) and bigger (longer) than most carriers would take. It was also a one off, single item and so was struggling to get a carrier to take it at a price that was less than teh item itself. There was no significant delay in collecting or delivering and it went smoothly It was a few months back that this order was handled and was very pleased with it and would use again. One quibble I seem to remember is that the website was not entirely straightforward but it allowed me to place and pay for the order, so probably wasn't that bad!”

Helpful Report

Posted 2 years ago

“Easy to use website and choice of carriers. The only aspect of delivery that is more difficult to find is the insurance cost for a valuable item - each carrier has their own rates and limits and so to find the best deal you must trawl through the carrier options to investigate.”

Helpful Report

Posted 2 years ago

“No email notification of parcel”

Helpful Report

Posted 2 years ago

“On the whole a good service however, I find it incongruous & irksome that Interparcel's prohibited list does not match the prohibited items on the actual courier's website. E.g. sending of magnetic materials (say, a loudspeaker) is prohibited by Interparcel when using the Parcel Force service yet Parcel Force's own list speaks of magnetic field strength not globally prohibiting magnets as such. This makes it tricky to know if I can or cannot send a loudspeaker when booked through Interparcel.”

Helpful Report

Posted 2 years ago

Interparcel is rated 4.5 based on 9,923 reviews