inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

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Metrics

1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

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“Ill fitting low quality clothing items- plus a £2.50 admin charge for returns?! Won’t be ordering from them again.”

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Posted 3 years ago

“This company should be shut down I have never seen so much tat in my life you should be ashamed of yourselves this company needs to be looked at under the trades description act”

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Posted 3 years ago

“Rubbish!!! I ordered a pair of wide leg jeans and a jumper the jeans had odd stones in one pocket and the other pocket was Sewn up weird which resulted in one leg longer than the other also the zip wouldn’t stay up the jumper was more of a sleeping blanket it touched my feet and it came with a arm missing I’m 5ft 8 and it started to unravel the first day I wore it and everything smelt odd never again!!!!!”

Helpful Report

Posted 3 years ago

“This website should be shut down. The product is nothing like what is shown, it is impossible to get a response, they provide bogus addresses, it is a scam. Please do not purchase from this site”

Helpful Report

Posted 3 years ago

“Not helpful at all. Bad quality clothing. Stitching came undo. Didnt seem bothered”

Helpful Report

Posted 3 years ago

“This company is worthless. Ordered 2 rusty colored relaxed Harry Potter sweatshirts. One was Santa red, the other maroon with the wrong lettering. That isn’t the worst part, the quality was HORRIBLE. It is junk. Never order from them!”

Helpful Report

Posted 3 years ago

“Absolute joke of a company. Placed an order with them for 3 items. Received 2 which were completely different to what I ordered. Also were really poor quality. Returned within a few days. Received a partial refund weeks later even though I sent back everything I returned. Arguments are still going on 3-4 weeks later trying to get the rest of my money back. They also take a long time to get back to messages. Sure website says 48hr reply time. Maybe there busy coming up with more ways to rob people? I have had money taken from me for goods which were never received and had a load of hassle. 100% do not recommend and will never use again.”

Helpful Report

Posted 3 years ago

“Fraud, low quality on grey sweater, irregular sizes, xl was about a child size 12, never received 2 items that I order. Called my credit card company to dispute charges & informed it was a scam....”

Helpful Report

Posted 3 years ago

“Items are so cheap and not good quality. Also made a return and they didn't even refund me the whole amount only 70%!!”

Helpful Report

Posted 4 years ago

“Purchased 2 items on Black Friday sale. Was not notified until AFTER dispatch of 1 item that allegedly the other item is out of stock. I checked from the time of order periodically until now and item and size IS in stock. Now sale is over I’m told that I must purchase it at double the price. Attitude of customer services is “too bad, it’s in our t&cs”. Will not purchase from ITS again. Buyer beware! Advisor on chat smugly said “Should you have experience... you will know where to find this information” upon asking for the registered address to write my complaint to. Terrible customer service.”

Helpful Report

Posted 4 years ago

“Do not order from Australia! Ordered 4 dresses (none of them mini) all so so short just about covered my bum! I went to return them and was going to cost me $65 👎🏼”

Helpful Report

Posted 4 years ago

“Ordered the lovely white and pink over sized knitted jumper but unfortunately after the first wash the sleeves are coming undone and all the stitching is loose now looks like it won’t last another wash really poor quality real shame”

Helpful Report

Posted 4 years ago

“Two missing orders, one didn’t ever turn up and the attitude of customer service was disgusting, I had to fight for weeks for a refund. The second order is missing, has been sent to the USA from the UK instead of the country I live in by mistake and there is no way I can’t re route it. they are refusing to give me a refund and either ignore my emails or say “they are sure it will turn up”. Happy to take my £121 but not happy to provide a decent service. DO NOT USE, don’t be fooled by the celebrity endorsements.”

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Posted 4 years ago

“I ordered over a month ago. No item, call, email or anything. Total fraud. I was ripped off.”

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Posted 4 years ago

“I ordered around 7 items - 3 turned up and 4 are missing have been trying to contact them through the contact form still awaiting response and refund or replacement - first order and definitely my last !”

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Posted 4 years ago

“Ordered one shirt in February. Have never received it, or any info from them. They sure got their money fast though. Another asshole company scamming people.”

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Posted 4 years ago

“I don’t even know if I can express my frustration with this purchase. The worst experience is nothing compare to what I had to wait over 3 months and once the package arrived I literally went to the Salvation Army store and left it there. Never but from this site .... And the crapy products come from China not Canada.”

Helpful Report

Posted 4 years ago

“Would never buy from here again ! Clothing is made of cheap thin material, took 5 weeks to get a refund as they kept fobbing me of saying can’t do anything! Note to all always keep your number when tracking from post office without this there is no chance you will ever get a refund ! Mine still took 5 weeks with me having mine!!”

Helpful Report

Posted 4 years ago

“For the first time I placed an order which totalled £84 with next day delivery! 3 months later i still haven’t received my items! After many emails to in the style i still haven’t heard anything. I will not be ordering off here ever again”

Helpful Report

Posted 4 years ago

“I Just wanted to warn everybody about buying clothes off of these ads on Facebook. Specifically “The Instyle“ I ordered 3 items. A brown stonewashed hoodie sweatshirt, a pair of light blue Jean stonewashed color overalls with flowers on them and a pair of capris with really cool patchwork on them. I paid $90! I did not receive ANYTHING I ordered and they refused to refund me! They expect me to send them the WRONG product back at my expense. The items they sent me were all wrong ! They’re not even close to resembling what I ordered! In order to be reimbursed a partial reimbursement! Not even offered full refund. I would have to pay the shipping back to them for product I did not order! Seems to me if they sent me something completely different than what I ordered, I would not be responsible for paying for shipping to send it back to them! As you can see the rock “sweatshirt” is the only thing I got that resembled my order! the rock stone washed sweatshirt ended up being a plain brown T-shirt. The next item I ordered were a pair of light blue Jean stonewashed overalls with flowers on them. What I received was a dark blue denim plain overall capris With that ugly cheap dark jean material. They look like something somebody made at home on their sewing machine with fabric from Michael’s. They look nothing like what I ordered! The 3rd item was a pair of capris with really cool patchwork on them. what I actually received was a pair of grey granny pants. I have put in a dispute with my bank. Hopefully they can get my money back for me! Lesson learned! Don’t order from these ads! Also, when I contacted their “Customer Service“ department, all I got was an automated message offering me different amounts back and a 10% off of my next order Incentive. Like I would EVER order from them again! These people are a scam! They should be prosecuted and thrown in jail for what they’re doing!”

inthestyle.com 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

inthestyle.com is rated 1.3 based on 326 reviews