inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 330 Reviews

6 %

of reviewers recommend inthestyle.com

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Metrics

1.3

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give no stars if I could. Dupe customers into thinking youve got 28 days to return when actually it’s 14 days to log it on the portal from the point of purchase. I’m 2 days out and they won’t have any compassion and refund me £170 worth of clothing I don’t want. The fit on the clothes Is horrendous and it’s cheap material. How they’ve got celebs to advertise for them I’ll never know.”

Helpful Report

Posted 3 years ago

“Awful customer service. Returns portal would not work for me to process my return on day 12. Contacted customer services for help and to sort me a returns label and no one got back to me for 5 days - after over 10 emails. This resulted in in the style refusing to allow me to return UPOPENED items. £50 worth of rubbish that is no use to me what so ever. Will never ever order again. DO NO ORDER FROM HERE. No worth it. I am still within my 28 days but the company will not help or issue me with a returns label. Unbelievable”

Helpful Report

Posted 3 years ago

“Free returns my eye! There is a £2.50 admin fee so its cost me £3.99 delivery to have faulty items to send back costing £2.50 off my refund! What a rip off won't use this company again”

Helpful Report

Posted 3 years ago

“Awful company!!! AVOID !! Still awaiting for refund since last month. Not responding to emails in respect of refund. Sizes are awful, Size 12 seems like size 8. Surprised celebrities are involved with such an awful company! AVOID at all costs!”

Helpful Report

Posted 3 years ago

“£2.50 admin fee to return is a joke. Plus no refund on shipping cost. The company is a joke.”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID DID I SAY AVOID THEN..... AVOID!!”

Helpful Report

Posted 3 years ago

“£6.49 charge to send back a £10 top that was too small & dirty. May as-well of Kept top & have it to charity !”

Helpful Report

Posted 3 years ago

“I have ordered a few times and found the items to be poor quality, awful sizing. Charged to return items and full refund not given.”

Helpful Report

Posted 3 years ago

“Returned an order to get charged an admin fee as well as the initial postage resulting in having to pay over £6 for nothing. Won't be buying again!!”

Helpful Report

Posted 3 years ago

“I ordered the lamb skin coat. Looks nothing like picture, way tooo small like it was made for a child. Not happy at all and I get no response from the instyletees.com at all.”

Helpful Report

Posted 3 years ago

“Horrible quality clothing (worse than any other site I have ever come across) and the £2.50 returns admin fee is a joke.”

Helpful Report

Posted 3 years ago

“In the style are great UNTIL you actually have an issue. Their companies customer service is probably the worst I've ever come across. I would never order from them again and recommend others don't unless you can afford to throw money away”

Helpful Report

Posted 3 years ago

“Had to send my items back as didn’t fit one way too big the other way too small yet the same size!! They take £2.50 admin charge off you for sending items back I thought that wasn’t too bad but what isn’t published on their website is they also charge you £3.99 for a return so the return will actually cost you £6.49 what a rip off . Customer services just aren’t interested at all very poor service .”

Helpful Report

Posted 3 years ago

“Awful company and I’ll never order from them again. Clothes are cheap and poor quality. For a ‘cheap website’ they’re actually expensive for what you get. H&M is a much better option for quality clothes at cheaper prices. I’ve emailed several times with no response. Spent a lot of time trying to get through to the online chat unsuccessfully. I’m horrified that an online fashion business charges an archaic admin fee when returning your items and doesn’t make this clear at the pint of purchase. To me admin fees are associated with less credible / unscrupulous industries and turns out this is a dodgy, sneaky, unscrupulous business!”

Helpful Report

Posted 3 years ago

“Awful customer service, they don’t listen and are in denial when there are problems with their IT and returns portal. Slow responses too.”

Helpful Report

Posted 3 years ago

“Had to wait too long for a refund and this was after chasing it twice, the first email didn’t get acknowledged at all. Also to have £2:50 taken off of the refund is an insult after having to wait a month . My daughter is still waiting for her refund and they were returned on the same day !”

Helpful Report

Posted 3 years ago

“Same here waiting on refund I had to pay postage and they don't return your emails , I won't be using this site again”

Helpful Report

Posted 3 years ago

“Disgusting returned a dress still waiting on refund seemingly a system glitch has caused the delay but was assured I would receive it in 48hrs that was nearly a week ago and still no refund 3 ignored emails! They are nothing but thief's!”

Helpful Report

Posted 3 years ago

“The worst on line clothing company AVOID !!! Clothing not the best quality , returning items & having to wait nearly 3 weeks for a refund is unacceptable then to have £2.50 taken of the amount you get refunded to be told its store credit as if i am going to purchase anything else i dont think so , you should get a full refund like you do with any other site !!!”

Helpful Report

Posted 3 years ago

“Clothing quality not great but returns service even worse. When trying to contact everyone messaged me different answers. Emails were not replied to other than automated. Do NOT use if you are not prepared to wait ages for a refund.”

Helpful Report

Posted 3 years ago

inthestyle.com is rated 1.3 based on 330 reviews