inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

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Metrics

1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

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“I paid the 10 pound next day delivery so far 2 orders later and have not had next day delivery then they charge you 2.50 to send them back cause it hasn't arrived in time will NEVER order from them again GRRRRRRRRRRRRRR”

Helpful Report

Posted 2 years ago

“A very shocking company to order from, when you place an order and pay for next day for it not to arrive you then go onto live chat to find out where it’s is to then be told you have to wait another 2 days even though you have already been waiting for 3 days for the items to arrive, the customer service is also shocking as they will not help when you ask for a refund apart from tell you to go on chat again in 2 days, I will never order from here again as they will not deliver your items or give you a refund but will take your money from your bank quick enough.”

Helpful Report

Posted 2 years ago

“Absolutely disgrace of a company, taken £219.00 sent my order to the wrong store, and I now have to wait until they get the order back before getting my refund ! I’ve sent messages, emails and no one has even bothered to reply to me !! 😡😡😡😡😡 absolutely disgusting and unacceptable !!! Do not buy from this company !!!”

Helpful Report

Posted 2 years ago

“I ordered a leather jacket and some boots in my usual size when 38 weeks pregnant and was intending to wear them post pregnancy. The jacket was enormous on me even for my super pregnant belly and had a funny smell and the boots was a size 8 but would probably be a mans size 10.”

Helpful Report

Posted 2 years ago

“Awful company and service. They never reply to emails or messages. They spend a fortune doing social media content and collaborations but do not invest in Customer Service at all. Wished I had googled reviews of InTheStyle before placing a order.”

Helpful Report

Posted 2 years ago

“I've ordered a lot from in the style now but some of there stuff is shocking and the price they charge I would never personally buy something from there full price as I don't think it's worth it It's hit or miss if the items are going to fit as there sizing is all over the place and after reading up returns I would rather not I would be surprised if I would shop from them again I'm sick of getting half the order as the rest they say is out of stock so you check to find it's still saying in stock to the items you want but weren't sent I've emailed to ask about this but got no response but I'm not surprised as alot of people don't get one”

Helpful Report

Posted 2 years ago

“I thot the quality of clothes were good but didnt fit so just notice have to pay £2.50 to return was going to order more stuff but not now not paying everytime need to return something”

Helpful Report

Posted 2 years ago

“I am a UK 14 and ordered 2 pairs of mom jeans from in the style, wanted to have a looser fit so I sized up to a 16 and an 18, neither pair even goes past my thigh! Sizing used to be good here but as of late the sizing has been terribly off.”

Helpful Report

Posted 2 years ago

“DON'T DO IT!!! Subpar products & looked like they were shipped in a black plastic trash bag w1/2 roll of tape! The coats were supposed to be 3x & may be Large at best. Plus, they shipped from NJ but, want me to return them to CHINA!!!🤬”

Helpful Report

Posted 2 years ago

“I got 2 dresses from the Lisa Jordan collection the end of November I think black bags would have looked better on me. I sent them back within the time (4th of dec) to be precise emailed in the style 3 weeks later as I still did not receive my refund I got onto in the style by email and Instagram and they were no help what so ever I will not be buying from them in the near future or ever. Absolutely no help whatsoever”

Helpful Report

Posted 2 years ago

“Ordered a midi length dress in a size up and was fine fit apart from bust which must have been made for at least 2 dress sizes smaller and really thin material that ripped where one of the buttons were lower down on the dress where it is loose”

Helpful Report

Posted 2 years ago

“I’ve heard this is ‘true to size’ . AS IF… how is it true to size if bottom part of denim jeans is wider then the actual top where I need to button up ? So, clearly not true to size . Size 16 would actually fit size 10/12 with that waistline. First and last time I ordered. Such expensive pairs of jeans and they still manage to mess up.”

Helpful Report

Posted 2 years ago

“Awful clothing - awful quality, and sizing. Ordered two dresses, both ideal 2 sizes down to what labelled as. Photos are enhanced on website, actual clothing is dull in colour! Emailed with complaint that items are were of poor quality, and awful sizing. £3.99 p&p when purchasing and £2.50 to have to send them back! Recieved generic email back. Blamed for ordering wrong size as apparently their clothing is true to size. Absolutely would not recommend.”

Helpful Report

Posted 2 years ago

“I opted for the premiere delivery which cost 9.99£ for a year free next day delivery to get a lorna luxe mabel dress to wear at an event, i received it next day.. however the dress is wrong, i got this sequins dress instead!!!!!!! They reship the dress, for a next day delivery. However. It hasnt arrived. I am really dissapointed, i wont buy here anymore. They will always screw up an order.”

Helpful Report

Posted 3 years ago

“Over GBP6 shipping fees in total for shabby awful clothes that look nothing like the photos. I then had to chase my return for one month - I think they hope you will forget about it. Every single other company refunds within 7 days aside from this one. Do not recommend at all.”

Helpful Report

Posted 3 years ago

“£2.50 Admin fee to return items!”

Helpful Report

Posted 3 years ago

“I mean if I could give a 0 star I would. Placed an order, never received items of which came to over £100. Promised a refund on numerous occasions. They have now stopped replying to emails and requests. Wished I’d of checked the reviews before ordering as seems like I’ve now lost my money (which adds to the annoyance that it was my birthday presents) so thanks for that guys.”

Helpful Report

Posted 3 years ago

“Atrocious customer services. Terrible quality in relation to the price. 'Celeb names' but cheap clothes. Avoid like the plague everyone. Or know your consumer rights before purchasing, as I guarantee you'll be needing them!”

Helpful Report

Posted 3 years ago

“They have a scheme, better to call it a con, with Susan Miller Astrology for a beauty box. I like Susan so got it to support her. A month later it has not arrived. First mail a week ago, I was told I would have it in a week. Now they say I should be ‘patient’ - a month is not patient? I’ve asked for my money back, they said no. They’re crooks.”

Helpful Report

Posted 3 years ago

“Order a pair of beige chunky boots, worn twice and the stitching at the seam by the sole is coming away!!! I have been emailing and chasing for nearly 4 weeks this is ridiculous and I am fed up!!!”

Helpful Report

Posted 3 years ago

inthestyle.com is rated 1.3 based on 326 reviews