inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

Company Reviews

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Metrics

1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait too long for a refund and this was after chasing it twice, the first email didn’t get acknowledged at all. Also to have £2:50 taken off of the refund is an insult after having to wait a month . My daughter is still waiting for her refund and they were returned on the same day !”

Helpful Report

Posted 3 years ago

“Same here waiting on refund I had to pay postage and they don't return your emails , I won't be using this site again”

Helpful Report

Posted 3 years ago

“Disgusting returned a dress still waiting on refund seemingly a system glitch has caused the delay but was assured I would receive it in 48hrs that was nearly a week ago and still no refund 3 ignored emails! They are nothing but thief's!”

Helpful Report

Posted 3 years ago

“The worst on line clothing company AVOID !!! Clothing not the best quality , returning items & having to wait nearly 3 weeks for a refund is unacceptable then to have £2.50 taken of the amount you get refunded to be told its store credit as if i am going to purchase anything else i dont think so , you should get a full refund like you do with any other site !!!”

Helpful Report

Posted 3 years ago

“Clothing quality not great but returns service even worse. When trying to contact everyone messaged me different answers. Emails were not replied to other than automated. Do NOT use if you are not prepared to wait ages for a refund.”

Helpful Report

Posted 3 years ago

“The worst company in the world, I'm not even joking don't think about using them and that's not even getting to how poor quality the items are”

Helpful Report

Posted 3 years ago

“I paid for next day delivery because I needed the dress I ordered for an event. The dress didn’t arrive for over a week. I couldn’t get through to anyone on the live chat customer service, tried for over an hour! I contacted customer service sending two emails and both were ignored. Would never order from here again!!”

Helpful Report

Posted 3 years ago

“Awful company to deal with , email them daily for a update on a order been waiting three weeks for and all emails are being ignored, still no parcel when said in stock , best advise can give is to avoid at all cost”

Helpful Report

Posted 3 years ago

“My sister and I both ordered dresses and tee shirts from the Stacey Solomon collection. Whilst the collection is lovely, we have both had rather unfortunate experiences with our orders. We have both had to return all the dresses due to size issues. I am a size 14 and the blue tiered midi dress I ordered was far too big and the daisy purple dress my sister order in a size 18 was also too big. I can only describe it as a tent. She also ordered a lemon smock top in a size 20 and could not get her arms into the sleeves as they were so tight. The sizing on the collection definitely needs to be addressed and as such I would not recommend this collection to anyone.”

Helpful Report

Posted 3 years ago

“Dress was nothing like the celebrity one advertised very thin and cheap material also paid next day delivery waited 4 days”

Helpful Report

Posted 3 years ago

“I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra £5.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was ‘processing’ so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the £5.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn’t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn’t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was ‘in stock’ when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I’m ordering an ‘in stock’ item, paid for next day delivery and then I’m being told sorry there’s a delay and then it’s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for ‘next day delivery’ considering I paid for a service I didn’t receive. It’s now the 8th of June and I’m still none the wiser as to when I’m receiving my item.”

Helpful Report

Posted 3 years ago

“Quality of clothing is absolutely terrible!! I ordered the Elle Darby range and the dresses are so see through and such thin cheap materials. I’m so gutted as they look completely different to the online images!!”

Helpful Report

Posted 3 years ago

“Returned poor quality item. £2.50is deducted from refund. Sent item back 19 days later still waiting on refund. They received it 4 days later but takes 14 working days to allow refund team to process. Refund Team are obviously very busy processing a load of refunds to take that time! Wouldn't recommend or use again. Plenty other companies selling similar and now with buying more on line and having to return use a company that doesn't charge you!”

Helpful Report

Posted 3 years ago

“I ordered a dress from the company april 3rd so far it's been awaiting shipping. I've tried canceling my order with no success.I've found no phone number just an email address that do not work. I think this company is a sham.”

Helpful Report

Posted 3 years ago

“I ordered a outfits for my birthday on March 25, I ordered 3 fits for my birthday in May, I haven't received my items, no comment back, even asked for a refund , just cancel the order still no respond, this company socks in all.areas..So disappointing.”

Helpful Report

Posted 3 years ago

“AVOID this company at all costs!! THEIR CUSTOMER SERVICE AND PRODUCTS ARE TERRIBLE! I received the pants I ordered and they were not as expected. I follow exact directions for a return, which they make difficult and NO REFUND. Months later, NOTHING! I tried to dispute with PayPal and they won’t refund me either! It’s INSANE! Such a waste. SAVE YOUR TIME AND MONEY AND PASS ON THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

“Ordered a hoodie by lad baby mum, got to say for £25 I was really dissapointed the quality is really bad its been worn once and already looks like I've had it years, the material is bobbly and very cheap looking, won't be ordering again due to poor quality and high price tag!”

Helpful Report

Posted 3 years ago

“Firstly, the quality is terrible. Lower than market stall quality. Should be ashamed with some of the price tags. Secondly, they send the wrong items. Then you have to jump through hoops sending the item you never wanted back for them to then send you what you've actually paid for. I'll never use again.”

Helpful Report

Posted 3 years ago

“I'd never ever have shopped here , I only did (through a work colleague) as someone at work had a grey hoodie we both really liked. I'd never heard of this site, and when I visited it it was shockingly ugly to me! This is totally so far from me and my style, but the hoodie is nice. Items arrived within 2 days, which my work colleague collected, so good customer service. A lucky find but a one off shop for sure!”

Helpful Report

Posted 3 years ago

“Sizing is no where near true to size! Very disappointed. Two hoodies the exact same apparently and meant to both be size 6-8 which they are both clearly totally different sizes and colours”

inthestyle.com 2 star review on 4th March 2021

Helpful Report

Posted 3 years ago

inthestyle.com is rated 1.3 based on 326 reviews