Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 293 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

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“It’s horrible, they lie to you, make excuses, and even steal from you. I have a recorded conversation where the representative told me not to switch companies and that they wouldn’t charge me the $75 for unlocking the device. The device got locked because they didn’t specify that I needed to call when it showed an error to correct it. If I didn’t call, it would lock after the third error, and I’d have to pay for the unlock. I told them it was abusive and that I preferred to switch companies because it was voluntary, but they insisted. When the court requested me to join the program, that’s when they charged me. I called to complain, and they supposedly were going to investigate my case, but it was useless. THIEVES, THERE’S NO OTHER WORD FOR IT!”

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Posted 6 months ago

“Shittiest ever ever this company is inconsiderate and greedy ASF”

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Posted 6 months ago

“So, I had my device installed on 6/19 of this year...all fees were paid to DMV. As of today, my license is STILL suspended. I called DMV on Tueday only to find out Intoxalock never sent in the paperwork 😡. I also called Intoxalock Tuesday, yesterday AND today; they are now saying that the error was initially theirs but since I filed an actual complaint on 6/25, it will take up to 3 business days for DMV to receive it. I can't even comment on driving with the device because I have not been able to yet. So far, very unimpressed. If anyone knows how to speed this process along, please let me know!”

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Posted 6 months ago

“Gave me a few lock outs one is when I had ate garlic bread and another for having the smell of gasoline in my car it had spilled so the sent was strong. It’s not 100 accurate. Cost me over $300 already smh. There has to be something we can do. It’s a scam!!!!”

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Posted 6 months ago

“Salesperson forced me to sign up just for a quote, went really fast when talking about additional fees. Plus I got out of the car when a rolling retested started since I had arrived at my location ( usually have 5 minutes to re-test) when I got back in the car it locked me out. Keep in mind I’ve done this about ten times already without any problems. SCAM DO NOT USE”

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Posted 6 months ago

“Horrible customer service. They will lie through their teeth to keep charging for service that you don't need. Had to call four times to get service discontinued. They finally removed their device but they kept the account open and kept charging. They don't deserve any star at all.”

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Posted 6 months ago

“Company failed to report to court/ DMV. Avoid them”

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Posted 6 months ago

“Do not go with this company!! I finally have my device out. They want to charge you for so many freaking hidden fees in a lease you have no choice to sign. When my lease ended I had my bi weekly rental fee up to date. I paid $181 to have the device removed and sent back to them. They also wanted $230 in admin fees and “breaking my lease” fee. I got the “breaking the lease fee” taken off when they made up a time frame I would need it as I am a Texas resident with a Texas registered vehicle and it only needed to be installed per a Utah court order where my DUI was. My DMV and a judge in my home state of TX said do not get it in and was forced to. I think Intoxalock even went as far as not even having it legally installed originally because it blocked them from putting it in at first with me being in Texas where I live. I am still being charged $68 for a closing admin fee to have my information sent over to my monitoring authority. My monitoring authority does NOT need it and already have a court order saying it’s done but they insist that I still have to pay for something I do not need. File a complaint with the BBB if you need to do not use this company. All of their great reviews are fake. The company is just getting by on legal theft and I’m tired of dealing with this nonsense.”

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Posted 6 months ago

“I reported that my vehicle was going to have scheduled maintenance as the app advised me to do so that I would avoid any lockout fees while my vehicle was being serviced. Well of course while my vehicle was being serviced the machine went into lockout mode. Because my vehicle was in the shop for a week the unit could not be serviced in time and I had to pay an extra $200 on top of the $80 lockout fee that I wasn’t supposed to have to pay at all and now my vehicle is somehow on a lockout again. I called Intoxalock customer service several times and keep getting hung up on or transferred to another department that never answers the phone. I am beyond frustrated with this business and their horrible customer service or actually lack of customer service. It seems the only time you are able to talk to someone who clearly speaks English and knows what you are saying is when you reach their sales department…. How convenient right?….”

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Posted 6 months ago

“Drains battery quickly...can't use if parked where charger can't plug in. Constant requires you blow while driving. Not recommended for weak lungs. Dangerous for COPD, etc. Paid to have it Uninstalled today. Hope to find alternative.”

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Posted 6 months ago

“Garbage company will suck you dry until you can’t afford to drink and drive and you can’t afford not to drink and drive!! Ass clowns of the highest order!!”

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Posted 6 months ago

“I get false positive blows that make it that I have to get the breath analyzing device re calibrated which costs extra on top of the bi-weekly fee. The machine said I blew .386 and car started honking I pulled over turned the car off then waited until the device cleared and I blew again and started the car up to continue on. I called the customer service and they said nothing they could do I had to pay the recalibration fee on the next bill. That’s 86.00 on top of the 146.00 a month I already pay. This company is the horrible to have to deal with. It’s my fault for being in this position but I don’t deserve to be miss used like this company does.”

Intoxalock 1 star review on 19th June 2024

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Posted 6 months ago

“The customer service is unprofessional. There is a lack of professionalism and the way they talk to customers is condescending and information required from one person to the next is not consistent.”

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Posted 6 months ago

“Really dishonest…..”bait & switch”. Prior to signing on, Intoxalock agent approved a coupon I had. This discount helped me justify the higher cost, over another option. Only a partial credit was put through…..numerous calls & abiding by repeated requests to resend info, followed by me being told it would be handled prior to unit being removed. In repeated follow ups, I again was assured it would be handled…..then came the “switch”……since my account was no longer active & unit had been removed, no additional credit would be put through. Gotta love businesses who do not stand behind commitments. Along the way, there were other terrible customer service details but the point is made that this company lacks credibility & honesty.”

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Posted 6 months ago

“It’s every other day that I blow in it , it gets to the timer and says to start the car. So I try and nothing. This device will leave you stranded. No one with customer support is of any help !”

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Posted 6 months ago

“This “company” is horrible if it can even be considered a company. It’s more of a scam. Horrible customer service. Hidden fees. Drains car battery. Choose anyone but them.”

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Posted 6 months ago

“The device is prehistoric, the training is a joke. I want to know which politicians is putting his kids through college by allowing this organization to operate devices that are so power hungry. It's just lazy engineering in a world where government vendors take advantage of their constuiants.”

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Posted 6 months ago

“I have had home unit and a vehicle unit. Both malfunctioned. I had my car unit for two days and it malfunctioned leaving me stranded. This happened over the weekend and no service centers were opened. Now I’m stranded at home. I do not recommend this company. I talked to three different people in customer service. One was extremely rude. I have no confidence in the Intoxalock device. Customer service cannot help you if you are stranded after hours or on weekends. The only option you have is to be towed.”

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Posted 6 months ago

“The customer service was so rude. He ended up yelling at me because I told him the process to getting the device removed is frustrating. I told him the website is broken and he should be more understanding and he told me to go report him then. When I try to reset my password the website is broken. Screenshot below. To get it installed they will come to you but to get it removed it’s an hr and half away…”

Intoxalock 1 star review on 8th June 2024

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Posted 7 months ago

“thieves and liars ...they WILL NOT send a copliance letter till they get AR LEAST 6 more months out of you ...LIES LIES LIES..costomer services is trained to LIE AND MAKE THINGS UP...EXTORTIONISTS”

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Posted 7 months ago

Intoxalock is rated 1.2 based on 293 reviews