Intus Healthcare Reviews

Name: Intus Healthcare
Rating: 4.75

4.8 Rating 1,787 Reviews

95 %

of reviewers recommend Intus Healthcare

4.8

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08000248050

Email:

contact@intushealthcare.com

Location:

17 Boundary Business Centre, Boundary Way, Woking
GU21 5DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They understood how urgent the sleep study was and the very tight turnaround that we needed”

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Posted 7 years ago

“My query was dealt with fully, with no fuss or bother and no effort on my part, and the representative went to a deal of trouble to achieve this. The subsequent order was dealt with efficiently, quickly and correctly.”

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Posted 7 years ago

“totally efficient service would use again, thankyou.”

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Posted 7 years ago

“As a health care company sending the wrong package does not instill confidence.”

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Posted 7 years ago

Hello Gordon, thank you for your review. We did send the correct item, but it had been manufactured with fewer liners in the pack than it should have had. We immediately sent a second pack when you informed us of the problem. We had hoped this would have resolved the problem for you, but as it appears not to please email us and let us know what else we can do to put it right for you. Regards, Intus Healthcare

Posted 7 years ago

“Quick efficient service for what I ordered without any bother”

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Posted 7 years ago

“Prompt delivery. Good product.”

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Posted 7 years ago

“Ordered on line and they delivered. No issues”

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Posted 7 years ago

“had e-mailed for help in choosing which 12v cord i needed to match my cpap machine the girl was brilliant and couldnt have done anything more to help delivery was within 2 days excellent service!!”

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Posted 7 years ago

“Very helpful and informative and nothing was too much trouble.”

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Posted 7 years ago

“Great service and very helpful”

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Posted 7 years ago

“Rapid responsive service”

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Posted 7 years ago

“Inlet filters for resmed 10 good, but no part for the F&P Eson 2 mask on your website”

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Posted 7 years ago

Hello Ian, the Eson 2 mask and the spare parts for it will be available this month. Regards, Intus Healthcare

Posted 7 years ago

“Order was despatched swiftly and was exactly as described on the tin”

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Posted 7 years ago

“Fast dispatch.Excellent prices.”

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Posted 7 years ago

“Custom service is very informative and friendly. Shipping is fast too.”

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Posted 7 years ago

“You have an excellent product which I found to be the most effective at helping me to breath properly, through my nose, while using a nasal mask and machine to treat my Sleep Aponea. Your chin support proved comfortable and reliable. Previous items I have used did not give me a proper night's sleep with episodes of Aponea ranging from between 5 and 18 per hour. To date your chin support has resulted in levels of Aponea between i and 3 per hour. Well done and thank you. Frank O'Shea.”

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Posted 7 years ago

“Speedy and efficient, and a cheaper price than Amazon for the identical item.”

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Posted 7 years ago

“Had the product I sought and delivered it quite quickly.”

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Posted 7 years ago

“The mask I ordered was a medium, on the package it said medium but when I opened it it was a small medium, S/M. Fortunately it does fit albeit a bit small. Not a great experience especially as on the package it says, no refunds once the package is opened, unless faulty. Also the address was incorrect on the package. On the invoice my address and box number is shown correctly as 5013, but on the package it was just 50. Fortunately the PO staff realised the mistake and put it in the correct box. I can send photos of the invoice, package address and the mask if required.”

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Posted 7 years ago

Hello Stephen, thank you for your review and we apologise for the issues you have experienced. The address issue was due to our postage system having a strict character limit on the label, and so although we put the full 5013 in the system, the last two digits got cut off when printed. We check labels to ensure they are correct and add anything cut off, but we missed it this time and we apologise for this. We have recently moved to a different labelling system so this should not happen again, but I'm glad it arrived safely. With regards to the mask, you did receive the correct item - the size you saw on the mask refers to the frame, rather than the cushion. The frame size is S/M, because both small and medium cushions fit that frame. The cushion itself will be medium (this is the important part) - the size of the cushion is on the bottom of the cushion itself. It is a bit odd how Philips mark their masks but you did get the medium size as requested. If you need any further information, please do let us know. Regards, Intus Healthcare

Posted 7 years ago

“Efficient, polite, first class!!”

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Posted 7 years ago

Intus Healthcare is rated 4.8 based on 1,787 reviews