Intus Healthcare Reviews

Name: Intus Healthcare
Rating: 4.75

4.8 Rating 1,787 Reviews

95 %

of reviewers recommend Intus Healthcare

4.8

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08000248050

Email:

contact@intushealthcare.com

Location:

17 Boundary Business Centre, Boundary Way, Woking
GU21 5DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all was perfect”

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Posted 7 years ago

“the order went well , and I receive my parcel on time excellent service , thanks a lot . with best regards”

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Posted 7 years ago

“I think the machine has been calibrated incorrectly as APAP instead of CPAP and the requested waiting time was not as specified. Also the machine was sold in sterling though it was sourced in Bilbao in Spain a Euro country. that made it 100 euro more expensive which is unacceptable.”

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Posted 7 years ago

Hello Patricia, We have contacted you directly about this to get it resolved. Your order was for an APAP machine and APAP pressures were specified on the order, however if this was an error we can get it resolved for you. With the waiting time, you requested none. As it is a separate button to start the wait time, you would simply not press that button. However we always programme some wait on the button to give patients the option should they ever need it - you can just ignore the button otherwise. Please do get back to us though so that we can get the APAP/CPAP confusion resolved and the machine working for you as you had intended. Regards, Intus Healthcare

Posted 7 years ago

“People were nice but the tone changes when it's a return especially if it's the customers fualt.i'm not pc friendly and ordered my wife a 12volt lead for our caravan and tried to get the right one but ordered the wrong one somehow.They did say which one I needed so I have it now. My issue is that I made a honest mistake and you charge me postage to return and keep 15% of my money. Maybe one day I will be able to if I'm still around to use these things like all of you do and not make a Mistake. Kind Regards Mr Butler”

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Posted 7 years ago

Hello Mr Butler, we are sorry you feel this way. You are correct that we do ask customers to arrange the return of any unwanted or wrongly ordered items themselves, which is standard for most online retailers. We advised that there may be a 15% restocking fee, only if the item needs repackaging. As we have not had it back yet we do not know if it will need to be applied or not, however we rarely apply this fee. We always try to be friendly and fair with any returns, so we apologise that this has not been your perception and will contact you again directly to see what we can do to put this right. Regards, Intus Healthcare

Posted 7 years ago

“Item ordered arrived very quickly. Easy purchase. Easy to find item required. Yet to try it. Looks good quality.”

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Posted 7 years ago

“All the staff I dealt with are professional, helpful and friendly”

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Posted 7 years ago

“the service I have received from the Intus staff has been exemplary. All my questions answered and queries resolved. Pleasant, professional and quick to respond. Well done. sadly the apparatus is not quite working as well as expected. Apparently due to ill fitting masks. But NO mask fits completely well irrespective of who it is and surely that is a factor which should be taken into account during design and production. So I have problems with my CPAP/Mask scenario which will not go away and make the product (all £600 of it) less good than expected . I would not invest that money again until machine /mask interface is better sorted.”

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Posted 7 years ago

“My 4 week old travel cpap Transcend stopped working whilst abroad. The help received was excellent and within a few days I received a replacement. First class service”

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Posted 7 years ago

“Glad to have a good wipe better cleanliness. Working fine thank you.”

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Posted 7 years ago

“very polite and answered all i needed to know”

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Posted 7 years ago

“Helpful telephone advice from the switchboard, and delivery very prompt.”

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Posted 7 years ago

“Placed order and received quality product! Great service!”

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Posted 7 years ago

“I am visiting Scotland from Australia for 3 months & 4 weeks into my stay, my Transcend mini blew up . The service from here was impeccably helpful with replacing my machine promptly”

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Posted 7 years ago

“Service & delivery very good. My only problem was paying online by PayPal as when I tried to pay it said my basket was empty. I rang them and they were very helpful, completing the purchase over the phone.”

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Posted 7 years ago

“Quick response to an emailed query, simple to use ordering process and product arrived well packaged and quickly. Faultless.”

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Posted 7 years ago

“We appreciated the prompt service. We were nervous about ordering the mask and having it sent to Italy, but the mask was waiting for us when we got to our accommodation. Thank you!”

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Posted 7 years ago

“Very good easy website and helpful staff who answered my query immediately and followed up on my query. Well done.”

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Posted 7 years ago

“by not letting me down”

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Posted 7 years ago

“supplies of sleep apnoea filters”

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Posted 7 years ago

“Ordered product on line and it was delivered promptly.”

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Posted 7 years ago

Intus Healthcare is rated 4.8 based on 1,787 reviews