Hi Carla,
We saw your message and we wanted to reach out and help.
The other item in your order was shipped separately and it has a delivery schedule this week.
Please send us back a message in support@invigoratedwater.com and we'll be happy to provide you with the shipping information of the package.
Great to hear that you are loving the pH ON-THE-GO filter pouches!
Kindly,
Pam
Invigorated Water
“I currently have the counter top water system and the shower head, great taste with the water and my barber says that my balding head is growing hair faster! I definitely prefer the taste of our water over some of the competitive brands that friends have.”
“The only thing this filter set-up has going for it is the pH improvement.
The website is slow and inaccurate.
The sales are difficult to negotiate on the website. It seems the boss doesn't tell the IT people about them and they don't show up at check-out.
My Berkey filters much better, except for the pH boost.”
“Shipping is very fast and your prices are excellent. Very much enjoy my water pitcher. The thing I like the most about the pitcher is that it fills very quickly which I have never experienced with other pitchers. You get an A+! 😉”
“Would like to offer my review, but still waiting to receive the products I ordered. Has been delayed, held up at ups faciities so far. Should receive tomorrow hopefully.”
Hello Barbara,
We saw your message and we wanted to reach out!
You order was shipped in two packages and we checked its tracking numbers and both were marked as delivered.
We hope that you are enjoying the filtered water!
Please send us back a message in support@invigoratedwater.com if we can help in any way.
Kindly,
Pam
Invigorated Water
“Absolutely LOVE my water pitcher and the filter. I've been using it for a year now to get rid of the chlorine and floride in my tap water. Don't ever want to be without this pitcher.”
“Water from this system is so clean, better than tap or any other way to get your water. This new glass filter is perfect as it is very elegant for putting on the table. With less plastic I feel better about using it due to all the chemicals in all plastic. Great job love this and will show it off to all my friends and family. Hugs!!!!!”
“I ordered the PH1F system and the test strips. I received an email on August 29th indicated the items were shipped. When I got a notification that the package had arrived, on August 31st, it was only the ph Test strips. I spoke with someone via your website chat to inquire about the other package and they indicated it was delivered on the same day, bearing a different tracking number. I informed them, first I did not receive an email indicating that a separate package was being shipped with a different tracking number and although it said it was delivered, I did not receive the package. They indicated there was nothing they can do. I emailed customer service and they reapeated the same thing. They could not do any thing and suggested I go around and ask my neighbors. UNACCEPTABLE.”
Hello Ann,
We saw your message and we wanted to reach out.
Our sincerest apologies for the trouble and inconvenience experienced with the delivery of your pH RECHARGE filter unit. When orders are handed to the carrier, we no longer have control over the delivery and our suggestion will be to contact the carrier as they can give more details about the delivery of the package.
We're glad to know that the filter unit was finally received!
Please feel free to send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
pam
Invigorated Water
“I use your filters, including the smaller filter to filter out harmful pathogens in water including fluoride. Fluoride can damage the thyroid, among other things, so it's presence in our water supply is a concern.”
“My family and I have been using Invigorated Water for a couple of years now. We are very happy with their product and when I had a problem they solved it quickly and free of charge. Recently I replaced our plastic pitcher with the glass one and I could not be happier.
The picture is beautiful and I feel so much better that it is not made of plastic. I even think the water feels colder, could just be me though.”
“My husband will not drink water unless it is filtered with Invigorated filters! The product allows water to taste as it is supposed to taste. . . refreshing and clean! Great product! We could not fully function without it!”
“Took well after expected date for the item to be available....when all you had to do was shove 4 filters in a box...Amazon had the item up for at least a month or 2 and you were still in preorder...and when recieved it said amazon on it. So please, why prey tell did I have to wait to order it from your site? As well, when you soak filters as stated, it is impossible to twist on 002 filter with silicone ring without ripping a filter to shreds.”
Hi Bryan.
We saw your message and we wanted to reach out.
We are very sorry for the delay in shipping your order and for the inconvenience it has caused. Rest assured that we are doing what we can to get orders to our customers as quickly possible amidst the pandemic's impact on shipping.
We're also sorry to hear of a difficulty in attaching the PH002 to the PH001. Here are some tips to help:
Please then ensure that the gasket is laying flat in the bottom of the PH001 filter.
Place the PH002 so that the four cut-outs of the PH001 line up with the protrusions of the PH002.
Push down and turn to the left.
Then please insert your PH001 filter into the reservoir and pull on the PH001 to make sure that it is sitting evenly all the way around in the reservoir.
We hope this has helped and please send us back a message in support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
“Delicious!! Water is very soft and crystal clear. I love my countertop filter.. I keep it in my master bathroom and will never be thirsty during the middle of the night ever again. I am also hydrating every morning when I wake up and I am on my way to a healthier me thanks to invigorated water!”
