“I never received the item I ordered and was told it’s too bad and file police report. I spent $50 on an item I will never be able to enjoy and have been told it’s essentially my fault for not selecting the protection option at check out. You have poor customer service and for a company that is trying to promote a healthy life style your lack of commitment to your customer is toxic.”
Hello Rachel,
We saw your message and we wanted to reach out.
Your package was marked as delivered by the carrier on October 7 and we are sorry it went missing from your front door/porch. As we have no control over the delivery of packages, we suggested contacting your local post office to get more information about the delivery because they have the record and can provide the details.
We also suggested filing a claim with Route since you availed the package insurance when you placed the order.
If you haven't filed a claim, please send us back a message in support@invigoratedwater.com and we'll provide the link where you can start the claim.
Kindly,
Pam
Invigorated Water
“I had requested that the purchase be cancelled but was told it was not processed correctly so the order went through. I have not received it as of today.”
“i am very pleased with it , i cook with it, make teas , drink it, it is my total water intake. my blood oxygen content is improving, my ph is getting closer to 7, our body is two thirds water, fluid intake is very very important.”
“The order took over 3 weeks to arrive - I ordered the 3 filter unit and additional UF filters and the filter extension does not fit properly on the position closest to the pour spout. This makes the UF filters I paid for worthless as all the water flows through the one filter without the UF. Additionally the spout leaks. Good concept. Bad design, the order taking a long time was silly for a product like this, on top of that your web-site auto up-sells 2 times - and then after the hard sell you don’t even deliver in a timely manner. Then I receive an email yet again trying to sell me more when I haven’t even received the product. You are missing the mark in my opinion. I’ll be looking for another company to replace this unit.”
Hello Todd,
We saw your message and we wanted to reach out.
Our apologies for the shipping delay your order due to the pH RECHARGE 3F being unavailable when the order was placed. As soon as the stocks became available at the warehouse, your order was shipped out.
For the issue with the PH002 filter, we hope you could send us back a message in support@invigoratedwater.com and we'll be happy to troubleshoot the problem for you.
Kindly,
Pam
Invigorated Water
“I was disappointed with my experience from start to finish. I ordered one replacement filter and before receiving any shipping confirmation, I received daily marketing emails. I utilized the coupon from one email and ordered a second filter. Days later I had no shipping confirmation and started to suspect the website was a scam. Emailed asking what's up and was told the filters are on back order. Weeks later I receive one filter. Then a voicemail asking if I actually meant to order a second filter, and that they wouldn't ship the second until they heard back. But you sent me a coupon so why is it so strange that I ordered a second? So I responded that yes I ordered a second, and I was told it's still ok back order and will be a few more weeks. Eventually it arrived. But I never received any shipping confirmation or tracking info on either order so I never knew when it was coming. I will not be purchasing from here again.”
Hello Layne,
We're so sorry that you were not happy with the experience in ordering from us.
I believe our Agent was confirming if the second order was placed correctly as your two orders were made on the same day for the same items, our apologies if that caused any inconvenience.
Unfortunately, the filters you ordered were unavailable at that time which caused shipping delays.
I'll be happy to forward your feedback to our team about not receiving confirmation emails for both orders. We really appreciate you for bringing this to our attention.
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
Posted 4 years ago
Hello Layne,
We're so sorry that you were not happy with the purchase experience with us. The PH005 filter was backordered when the order was placed and an order confirmation should have been received in your email. If none was received, rest assured that we'll look into this and fix any issue with the messaging app.
Also, the automated message you received containing the coupon code was triggered when your first order was placed and our Agent had to confirm if the second order is correct because it was made a few minutes from the first order and it was for the same item.
We hope this helps and again our sincerest apologies for the trouble.
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
“I am very pleased with my pitcher and filters because they provide me with mineral water that doesn’t have fluoride and chlorine In it.
I was pleasantly surprised at how quickly my replacement filters came. I recommend Invigorated Living products to everyone!”
“I've used the invigorated shower filters for 3 years now and can't live without it! It will make a noticeable difference after one use! Soft ichless skin...yes please!”
“Love the glass carafe.
Love the taste of my coffee from the filtered water.
Getting used to the taste of the filtered water. It is different from the bottled alkaline water that I have been buying. But that will come too.
Happy not to be buying all those plastic gallon jugs.”
“I love these convenient water filter packets. I don't have to carry multiple water bottles to stay hydrated. Just one water bottle and throw the packet in and keep filling it up. Very convenient”
Hello Vickey,
We saw your message and we wanted to reach out. Our apologies about the delay with your replacement glass pitcher body which got stuck with the carrier/in transit.
We checked the tracking info of the unit we recently sent and it is marked as delivered on October 9th.
We hope that you will enjoy the unit and love the water!
Kindly,
Pam
Invigorated Water
“The water in the pitcher and from the faucet filter tastes so much better. And the faucet filters last far longer than Britta or the Pur brand of faucet filters, as we have purchased those. Very glad I discovered Invigorated Water!”
“Sadly, I’m bummed about the water quality. I have well water and hoped the filter would not only filter the water but make it more alkaline. I have done a number of tests comparing my unfiltered water, invigorated water, bottled alkaline water, zero water filter and purified water. All registered correctly with both alkaline drops and a water meter and the numbers for the invigorated filter are the same as without the filter.”
Hello Jennifer,
We saw your message and we wanted to reach out.
We're sorry to hear that you were not happy with the quality of the filtered water.
Our filters will generally raise the pH levels about 0.5 to 2 points so it does matter where your water is to start with.
We hope you could send us back a message in support@invigoratedwater.com with your pre/post filtered test results and we'll be happy to help further.
Kindly,
Pam
Invigorated Water
“Taste of water is pure and smooth. Filter is quick to fill pitcher and the pitcher size is large but not too large for my fridge shelf. Instructions that came with pitcher and filter were easy to follow and thorough. I love it”
