IOco Gift Designers Reviews

Name: IOco Gift Designers
Address: 76, Justin Street, Lilyfield, New South Wales
Rating: 4.72

4.7 Rating 299 Reviews

93 %

of reviewers recommend IOco Gift Designers

4.7

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

298102211

Email:

jane@ioco.com.au

Location:

76, Justin Street,
Lilyfield
New South Wales
2040

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IOco Gift Designers 5 star review on 2nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package arrived damaged... Like torn open and repackaged damaged. The drink bottle was dusty in its box and I expected better from the cutlery set. It appears flimsy and is loose. Eager to try the reuseable wrap though and see if it works better than wax.”

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Posted 2 years ago

Hi Steph, Thanks for the feedback. This is very strange as we pride ourselves on presenting our products well. It sounds like your shipment has been damaged in transit in the Australia Post system. If a parcel breaks open, they will attempt to close it up again and complete the shipment. I apologise this has happened to you and unfortunately we cannot control this. In good faith, please see a 10% discount code below that you can use anytime. iocogift10 Happy New Year! David Alexander IOco Gift Designers

Posted 2 years ago

“The best coffee cups ever!! The only travel cups that do not change the taste of the coffee.”

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Posted 2 years ago

“Best travel mugs ever!!!!!!!”

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Posted 2 years ago

“Love my new glass water bottle”

IOco Gift Designers 5 star review on 9th January 2023

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Posted 2 years ago

“My gift recipients loved the umbrellas”

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Posted 2 years ago

“super stylish - I absolutely love this is my 2nd purchase”

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Posted 2 years ago

“I love that you designed reusable "cotton buds" The disposable ones are damaging the creatures in our oceans and your product is actively contributing positively to reducing that waste and impact on earth's beautiful creatures. Thank you from me and all the ocean creatures.”

IOco Gift Designers 5 star review on 14th December 2022

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Posted 2 years ago

“Love the product just wish I had known the back order would be delayed past Christmas otherwise I would have chosen something different.”

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Posted 2 years ago

“I really love the umbrellas and so did the gift recipients they are unusually and very good quality. However the three stars are because they took two weeks from ordering. We are 4 km away! It took over a week to despatch. Much too long. They need to work on that I had a deadline for the gifts and was wrapping as I walked out the door!”

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Posted 2 years ago

Hi Margaret, thanks for your feedback. Black Friday was a very busy time :) We usually ship the same day or next day :)

Posted 2 years ago

“Good designs but didn't pay straight away and always use the slowest form of postage which doesn't help when you live on the other side of the country (even before Aust Post delays took forever) They didn't post as soon as I ordered and when I chased it up said they would send by rush, been almost two weeks and still not here, obviously didn't send it express afterall. Then they ask for a review before the order had even arrived.”

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Posted 2 years ago

Hello Kaylene, Thanks for your review. I know you have had many orders with us, so great to see you back again. I know you chatted with Ariane, who mentioned we were inundated with orders, and she popped your order to the top of the cue to get it to you ASAP :) We do use Australia Post to get your order to WA. We have great rates with Australia Post, which allows us to either subsidies your freight or extend FREE Shipping. Couriers are much more expensive, which wouldn't give us this flexibility. WA freight is a real struggle lately, and I know Australia Post is trying to resolve this. I am sorry it took longer to get to you this time. We wish you a wonderful Christmas and New Year. Regards, Jane

Posted 2 years ago

“Finally received my order and wow! These glass coffee cups are the absolutely stunning and beautiful. The travelling zipped pouches are fantastic. As these are for Christmas gifts, I will certainly be purchasing for myself too. I also love the free gift I received with my order.”

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Posted 2 years ago

Hi Coula, Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

Hi Coula, Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

“Excellent customer service! Jane from IOco is very accomodating and she addressed my concerns promptly. Thank you IOco!”

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Posted 2 years ago

Hi Vilma, Thank you for your review! We appreciate your feedback :) I will pass it onto Jane.

Posted 2 years ago

Hi Vilma, Thank you for your review! We appreciate your feedback :) I will pass it onto Jane.

Posted 2 years ago

“Even though there was a bit of a wait to receive it, I'm very happy with my product. It's well-made, and as pretty as the picture.”

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Posted 2 years ago

Hi Jeanette, Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

“I have purchased a replace lid for my glass mug and now a sun safe umbrella I have received my goods on both occasions quickly and excellent condition”

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Posted 2 years ago

Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

“Staff are very professional and helpful”

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Posted 2 years ago

Thank you for reviewing us. We love working with you :P

Posted 2 years ago

“Ordered the glass coffee mug, reusable makeup removing pads and reusable sandwich bags. Fantastic products which were delivered promptly. Clear communication throughout.”

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Posted 2 years ago

Thank you for your great review! Hope you love using your products! :)

Posted 2 years ago

“10co Gift designers make Quality Products, that are innovative and tasteful. Definitely worth browsing.”

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Posted 2 years ago

Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

“Great people to deal with.”

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Posted 2 years ago

Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

“Goods arrived in a timely manner & in perfect condition (glass travel mugs). We love the mugs - great colour choices, good design, your bevvie really DOES taste better in glass. This is the second purchase from IoCo, I also have a reverse umbrella. Both the mugs & umbrella attract a lot of attention wherever they go. IOCo stuff looks good & is useful. Win,win!”

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Posted 2 years ago

Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

“Beautiful designs and excellent quality. Very good unique items perfect for Christmas!”

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Posted 2 years ago

Thank you for your review! We appreciate your feedback :)

Posted 2 years ago

IOco Gift Designers is rated 4.7 based on 299 reviews