IOco Gift Designers Reviews

Name: IOco Gift Designers
Address: 76, Justin Street, Lilyfield, New South Wales
Rating: 4.70

4.7 Rating 322 Reviews

92 %

of reviewers recommend IOco Gift Designers

4.7

Based on 322 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

298102211

Email:

jane@ioco.com.au

Location:

76, Justin Street,
Lilyfield
New South Wales
2040

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IOco Gift Designers 5 star review on 15th April 2025

Susan G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad customer service. Very inflexible.”

Helpful Report

Posted 1 week ago

Hi Gregor, Thanks for your feedback. As Jenny explained, discount codes must be applied at checkout and can’t be added afterwards due to system limitations. We did offer a full refund or a discount on your next order as a goodwill gesture, which you declined. We also noticed you rated the products 1 star— it’s disheartening to see the product reviews reflect that rather than the quality or experience with the actual items themselves. We work hard to create products people love, and we rely on honest reviews to help other customers make informed choices. We do hope you enjoyed the products and that you might give us another chance in future. Warm regards, Jane

Posted 1 week ago

“I still haven’t receive the item I ordered not have I gotten an update on the shipping status. I can’t review an item that I don’t have. Please tell me where is my umbrella?”

Helpful Report

Posted 1 month ago

Thank you for taking the time share your review with us. I've had a look at your tracking details and can see that your order arrived in the US to clear customs on the 28th Feb and is now with the US Postal System as of the 5th of March, so it should make its way to you shortly. We are an Australian Company, so we ship all the way from Sydney, which explains why it's taken so long. Thanks again for your patience while your order travels around the world to get to you 🙂 ✈️

Posted 1 month ago

“Still waiting for a reply to last email . Question still un answered. Product mainly great, free gift useless for me because it won’t work if I use the divider I purchased for the bondi bag. Why send me a free gift for prolonged / delayed delivery that won’t fit the bondi bag if I want to actually use the divider? Then it’s a waist of plastic not a gift. You can’t be bothered answering my email to explain. Not to mention this 20cent plastic pouch to hold my keys ……is the free gift.😂 Don’t rate admin much, a shame for the bag company themselves. My bag arrived after a couple months but then I had to email to find where the rest of my order was- the divider? Apparently it was coming from a different warehouse? Can’t understand why if that was the case it didn’t come days after my original order. Took around 10 weeks to come. Would not shop with IOco again no recommend them.”

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Posted 3 months ago

“Full order never received”

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Posted 7 months ago

“Love the product but waiting in delivery to NZ. Seriously been a long time and apparently it is in NZ and cleared customs but I get shipping from China quicker. Not happy”

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Posted 1 year ago

“Not as shown in website!”

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Posted 1 year ago

“I am still waiting for the product. It has not been delivered. I'm disgusted with the service. Firstly, I received a second bill when I had already paid, then a feedback form when it hasn't been delivered.”

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Posted 1 year ago

“Does not keep the tea hot long enough. After half an hour it is almost cold.”

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Posted 1 year ago

“I bought 3 double wall travel mugs. It gets cold in 5 minutes! Waste of money!”

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Posted 1 year ago

“still waiting for my umbrella order”

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Posted 2 years ago

Hello Subashini, Thank you for your review. You have placed a PRE-ORDER for our June stock which is still on track to arrive Mid June and on time. If you have any questions regarding your pre-order, please feel free to contact me directly at sales@ioco.com.au Not long now till we can have this on the way for you. Thanks, Subashini. Warm Regards, Jane

Posted 2 years ago

“Got sent the incorrect item and one of the items was badly scratched.”

Helpful Report

Posted 2 years ago

Hello Debra, Thank you for reviewing our IOco Reverse Umbrellas and I'm sorry that you have had an issue with one of our ranges. I will contact you directly to see if we can resolve this for you, as you shouldn't have received anything that was scratched, so I will sort this out for you. Warm Regards, Jane

Posted 2 years ago

IOco Gift Designers is rated 4.7 based on 322 reviews