“Extremely disappointing service, from what was advertised to be a seamless and quick process showing only the positive reviews on their site it turned out quite the opposite. Not only was the initial 24 promise time scale exceeded to actually unlock was an additional £40 and took a further week to process.
I raised my issues and was returned with cut and paste t&cs very impersonal and not reassuring in the slightest.
Companies like this with clever marketing and small print in very jargon like language make it impossible for the average person to trust to use. Care nil. Customer service nil.”
“Paid for an unlock on 18th November and am still waiting over a month later. Numerous emails to the support team are responded to with the same copy/paste reply. I don’t consider 40 days to be imminent by any stretch of the imagination. Now having to request a refund and change network to enable me to use my phone, which according to their own term and conditions should auto refund after an unsuccessful attempt after 30 days. I don't believe I will ever get the refund. Also when you call you get a message saying they are busy please leave a message we will get back to you and the call is also yet to happen.
The last email is below threateninging further charges should I complain through my bank to get the money back.
If a dispute is raised in the form of a chargeback this will be seen as an attempt to defraud the business and we would refer you to the terms and conditions accepted at the point of purchase , please be aware that a full report on the device status will be provided along with a copy of our terms and conditions accepted at the point of purchase and issued to the relevant bank in order to challenge the dispute raised and retrieve monies. We are able to successfully recover monies in cases where payment has been reversed or charged back. An additional charge for administration costs incurred of $100 would also be demanded and recovered
Despicable company, Avoid at all costs.”
