Name: ipostparcels
Rating: 1.55

“I would have given it 'very good' except that the delivery was at 7am - it got me out of bed!”

Posted 9 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 9 years ago

“The parcel was delivered to the wrong address. Even though this wasn't your fault as the sender sent the wrong address I can't mark it as good or very good when I had to go around my entire street to find my parcel, therefore not marking you as poor either as it wasn't your fault. I did like the fact however you could track the journey of your parcel and amend delivery options up until delivery of parcel. This is smart.”

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Posted 9 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 9 years ago

“Took a day of work to receive parcel which never arrived. When I rang your office all I got was ( Driver could not find you so we'll deliver it again tomorrow I'm sure if you had to pay me for my time of work, you'd try a little bit harder to deliver when you said you would”

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Posted 9 years ago

“Confusion over collection date and asked to leave in green house it wasn't was left on back yard.”

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Posted 9 years ago

“Was good service from what i remember”

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Posted 9 years ago

“Arrived home to find my delivery/parcel in the back garden, obviously thrown/dropped over the 6' high fence. Received a notification email just after 19:00 last night saying "Your parcel will be delivered between 09:24-10:24 today". The receipt of this email was some 9 or so hours after the stated time of delivery. Totally useless information. Fortunately the parcel was undamaged and had not been stolen from my back garden. As it was stated on the parcel "signature mandatory" I was very surprised to find the parcel in my back garden.”

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Posted 9 years ago

“Rubbish, posted on the 9th should have been delivered 72 hours later on the12th, actually arrived on the 18th. Called the ''help'' desk several times - useless. Said they couldnt locate the parcel, didnt have a clue where it was.”

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Posted 9 years ago

“1. Took a while secure the service. 2. Paid for a next day service but guidance did not make it clear that 'next day' meant workin days only. So the package that was picked up on Friday could not be delivered until Monday. 3. Sadly although notified of delivery time and took time off to be at home to receive the parcel it did not arrive at the time specified. Nor did it arrive at the revised time . 4. Called to re arrange delivery to my wife's work but delivery didn't happen but it did arrive at my home address around 1900 on the Wednesday - 3 days after collection .. Not really 'next day' service guys. 5 so pretty disappointed on this occasion, John R”

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Posted 9 years ago

“So glad you got it to me quickly, but was surprised to find my parcel sitting in front of my door when I got home. I live in a busy building in East London so had to disagree with the description of my corridor as the "porch" which you driver decided was the "safe place" to leave my parcel.”

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Posted 9 years ago

“Thumbs up”

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Posted 9 years ago

“Three phone calls later I am still waiting for my parcel to be delivered to the correct address.”

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Posted 9 years ago

Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 9 years ago

“I have still not received my order. I'm contacting the customer services, as the online details state they have left in my porch, I DONT HAVE A PORCH. Paid extra for 2 day delivery and still waiting for a response on the whereabouts of my goods.!!!!!!!!!!”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“The parcel was well packaged but had been badly handled and was broken on arrival rendering the product useless”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“Driver arrived 1 hour early. Driver did not knock on door. Driver left parcel in non-secure porch. Luckily I was in and was able to retrieve parcel from porch.”

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Posted 9 years ago

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Posted 9 years ago

“I was told my parcel was not out for delivery when calling the call centre . So, I left my home. I then received an email to say my parcel was on its way. Returned home, waited all afternoon. Look online, see that it has been delivered to a wrong address. Horrendous”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“Hello, Re: The Solvent Specialists Ltd: Shipment # 100000075 for Order # 100000167 I just received my order promptly. However I received a 500ML bottle and not the 2.5 Litre of solvent as ordered and charged. Grateful if you could send me the 2.5 bottle or reimburse me the difference between the two sizes? I've had no correspondence from The Solvent Specialist - there phone line is also not working. Not good. Jonathan”

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Posted 9 years ago

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Posted 9 years ago

“Item was delivered damaged.”

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Posted 9 years ago

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Posted 9 years ago

“I would like a refund. I paid the full shipping amount to the shipper to have the package sent. I needed it to arrive in London on the weekend of June 13/14 to complete a major task for my company. After booking the shipping, the sender asked to upgrade the transport to a Saturday delivery. As it turns out, in spite of his waiting throughout the day on Friday, the Ipostparcels man never arrived. Consequently, there was no chance that I would receive the item in time. Regarding the delivery time - yes, it was nice that it came early & luckily someone was here to sign for it. But I took 2 hrs off to return to the receiving address for the delivery time that had been sent to me. I am not impressed with your service. I frequently have large packages to send & I will seek out other supplies. I will send a copy of this communication to the shipper & I would like that the full shipping amount be refunded to my PayPal account : boxolight2@hotmail.com. Lastly, it is nice that you provide the incentive to complete your questionnaire - but its a little redundant as today is June 17 & apparently, by completing this survey I will be entered in the " free draw on the 1st June to win £50 Love2Shop vouchers!" (you may want to update that- doesn't look to professional/credible as it stands. Regards Robert Leslie”

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Posted 9 years ago

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Posted 9 years ago

“Large box parcel just left on our doorstep for anyone to steal! Ridiculous service. Our neighbour spotted it and took it indoors”

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Posted 9 years ago

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Posted 9 years ago

“Your driver put a scrap of paper through my door which I have, no delivery card. It said delivery next.to bins. I went to look but no package. I complained to e bay and am awaiting an reply. I expect one.from you too please”

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Posted 9 years ago

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Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

ipostparcels Reviews