ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“My parcel of wedgwood dinner service arrived, with 2 broken plates, 4 broken glasses, 1 broken saucer, 1 broken serving plate, 1 broken teacup and 1 broken coffee cup. The driver was seen to stack the boxes even though they were marked with fragile do not stack. Devastated about the cost of replacement. Sally Riley”

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Posted 10 years ago

“Very disappointed with the service I was provided! The courier had left my parcel in the alley next to my house? Lucky one of my neighbours saw it and delivered it to my house. Any random person walking through that alley could of taken it. I definitely won't be using your service if this is how you treat your parcels!”

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Posted 10 years ago

“On Sunday 30th March I arranged for a pick up the following day Monday 31st March. I paid for next day delivery. The parcel was not picked up until Tuesday 1st April, then delivered on Wednesday 2nd April to its destination.”

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Posted 10 years ago

“The delivery guy left my 40x40x15 cm box under our rug it was well hidden...”

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Posted 10 years ago

“Still waiting for a response to emails (know they arrived as I have had the auto reply to say Customer Care Team will respond shortly) dated March 13th and on 25th twice, still waiting in hope. I have had polite and helpful service from the Agents that do work for iPost/UK Mail but nothing from iPost. It works great until you need to contact them about something.”

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Posted 10 years ago

“Prices are pretty high. Very low cover included in price. I also paid extra to have item collected between 8am and 1pm and it was collected at 3.45pm. I have emailed them about a refund for the extra fees I paid for this collection time and have received no reply.”

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Posted 10 years ago

“Pathetic service yet again (third time now),ordered an 8am-13.00 collection and they collected at 18.40 almost six hours late,not much use when we were not on the premises from 14.00,thats what a timed collection slot is for. Will not be using UK Fail / ipost any more due to this. Sending all my parcels via parcel2go.co.uk now,they collect ON TIME.”

Helpful Report

Posted 10 years ago

“Booked pickup for Friday between 13:00 and 18:00, however they didn't turn up. Tried emailing them at 17:50, no answer! Called a number on Monday I found on the web site and was told they couldn't help but the the pickup had been rearranged for that day......unfortunately I was at work. Packaged finally picked up on Tuesday, therefore the delivery for my customer was 2 days late, not happy. Finally got a response to my email on Wednesday offering a 20% refund...a bit late I'd already given my customer a full refund on postage.”

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Posted 10 years ago

“Fast and reliable service. Easy to use”

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Posted 10 years ago

“Arrived on time but the products were damaged.”

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Posted 10 years ago

“Quick”

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Posted 10 years ago

“Delivery driver knocked once and immediately walked away leaving my parcel containing electrical items on the doorstep in the rain”

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Posted 10 years ago

“Absolutely awful website, no customer service whatsoever.”

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Posted 10 years ago

“Absolutely shocking!!!! My parcel was thrown over my back gate even though it had fragile written all over the box and it was left out in the rain all day so when I finally finished work and got home it was soaked and the box was all damaged!”

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Posted 10 years ago

“The package was left unsecured on the door step, and became drenched in the rain.”

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Posted 10 years ago

“Where do I start. Initial order I found no where to leave special instructions for the driver - the start of my troubles. Having contacted help and support several times using your contact service I received nothing other than a animated reply. No confirmation that someone was actually helping me. Frustration. The was paid for to be collected before 12.00 however was not picked up till 4.00 and a day late. Eventually received my item a day late and at 5.30 in the evening. Sorry not impressed!!”

Helpful Report

Posted 10 years ago

“Knocked on the door left it on the doorstep and had disappeared by the time i had got to the door, good job somebody was in because anybody could have walked off with it. Not very good at all, will avoid anybody clearly using your service.”

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Posted 10 years ago

“parcel not collected on the day booked.........no reply to email enquiry as to why this occurred. Item collected following day in the morning but not in the afternoon as requested and paid extra for this service. delivery 1 day late but I paid for next day. Overall very poor and this is the 2nd. occasion this has occurred in a couple of months. I would have to seriously consider my options prior to using IPOSTPARCELS in the future. thank you”

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Posted 10 years ago

“My package arrived with one item broken (crystal glass) which cannot be replaced as it was a set of four . The package had been marked in a number of places fragile handle with care glass”

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Posted 10 years ago

“What happened to fast next day service?one day later still waiting.”

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Posted 10 years ago

ipostparcels is rated 1.6 based on 2,498 reviews