Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.55

4.6 Rating 2,611 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best delivery service. In 5 days delivered my parcel from Ireland to Australia. Very handy no need extra work. Just order and all made for you this company. Very recommended Parcel.ie for everyone”

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Posted 2 months ago

“Absolutely recommed this company . Excellent customer service over the phone and great to have Parcels tracked. I had help every step of the way with customs form etc . Got same great service last year . Parcels arrived as indicated and everything was perfect .. thanks everyone!”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Excellent reliable service”

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Posted 2 months ago

“I notice in the review area that it defaults to 1 star. That in my opinion is one too many. When I booked and paid for my parcel on line to meet the deadline for collection on the following day I thought how easy is this! My booking email details had a collection window by DPD of 09.00-18.00 which was quite a big window but it was going to save me a round trip of 7 hours. Great a company that delivers! On Wednesday 18th of December I called Irish Parcels and I told them that my parcel was not collected. I was told that tomorrow Thursday would be available and that 09.00-14.00 would be the window. When I exchanged emails with an agent on Wednesday evening I asked if I could help by dropping the parcel myself to a local drop off point. They gave me a location minutes away. So I was outside the drop off point when they opened on Thursday 19th at 08.00. The lady at the drop off point would not take the parcel because it would not scan. This was probably due to the difference in my address and the Parcel point drop off address. So I left and emailed IPS at approx 08.10 and got no reply. When I got home I called an agent and she said if the parcel has not been collected by 13.00 call, I did. Another agent told me that if the parcel was not collected by 18.30 it would probably not be collected today. I got an email from an agent that I had previously spoken to and he said that he had been in touch on the system with my order and that there was a note on it saying failed collection at 14.24. That agent was on a long call to me as I was looking out my front window at 14.03 and I was asking him about the chances of my parcel ever being collected. It is possible that while on that call the “collector” was inputting “collection failure”. That tells you something. So if the point of this review is to help IPS I would say that they are beyond help. If the point of this review is to help other potential customers I would say “do not go there” your health happiness and well being is more important and dealing with this company IPS would set you back, big time. I could not take any more of their ‘guff’ and hollow and empty promises so I resolved the problem myself by asking/demanding the return of my funds. Never ever go near IPS.”

Helpful Report

Posted 2 months ago

Hi Jim, thank you for your review. We're sorry to hear you had an issue with your collection. Irish Parcels is a price comparison site that offers the services of various couriers for services within Ireland and around the world. When there are issues, our team are happy to investigate this and assist where possible however it appears that the majority of your review refers specifically to the chosen courier in this instance (DPD) and their failed collection attempts. Had you booked directly with DPD, the same issues could have arisen as it is one of the busiest times of the year for all couriers. Irish Parcels does not have direct contact with your chosen couriers drivers in this instance and whilst it is very rare for collections to fail, this can happen due to several factors especially at busier times of the year. Your collection was rebooked free of charge for another attempt on the 19th of December and the courier recorded this as being attempted at 14:24. We are sorry this failed as it is never in the best interests for any courier to fail a collection as this will result in additional work for them. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 2 months ago

“I was using Irish Parcel Company for my deliverie, Packages delivered on time and the tracking system is very reliable. I highly recommend Irish Parcel company for anyone looking for dependable and efficient delivery services.”

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Posted 2 months ago

“The quote, booking and collection were first class. Further the delivery was on time with not issues. If I have to find a complaint it would be the tracking system. The day after pick up and receipt at depot, the tracking read as " in the DPD system" it would have been a little more reassuring to see a n update as the parcel moves through the system. Overall very satisfied highly recommend”

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Posted 2 months ago

“Absolutely appalling service, parcel was delivered with a 1 week delay! and it was damaged. And that's not all, their driver was a liar and stated that my package was oversized! One week after the delayed delivery they issued an invoice requesting an additional payment. Even though I have a proof that my package was not oversized. So I issued them an invoice, requesting a full refund due to the damage and 1 week delay. Let's see what judge will say. Avoid these liars and totally unreliable delivery company.”

Helpful Report

Posted 2 months ago

Hi Daniel, thank you for your review. Your shipment from Ireland to Malta was expected for delivery between Wed 4th Dec - Thu 5th Dec and this was delivered on the 6th of December. You can see these estimates in the confirmation emails you received and there was not a delay of 1 week. We do ask all customers to allow 1-2 days extra in case of delays at this time of year and your shipment was delivered within that timeframe. When you booked your shipment it was booked as being 46x55x46CM however was recorded by the courier as being 61x52x50CM. You can see this on the courier tracking to show this is what the courier recorded as Irish Parcels cannot influence those measurements. If you feel these measurements are incorrect we have a disputes process to allow any measurements to be disputed. Despite being delivered on the 6th of December, we have not received any notification of any damage to your shipment and your review 12 days later is the first we have been made aware of this. We have not received any images to show the packaging used or any damage reported. Please email us with this information and this can be looked into for you. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 2 months ago

“Great and fast service, very competetive price. Highly recommend!”

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Posted 2 months ago

“I am impressed! Fantastic door to door service at a very competitive rate with full tracking and notification alerts provided. Thank you.”

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Posted 2 months ago

“Irish parcels were a pleasure to deal with. Very helpful when I was trying to sort out the paperwork. Parcel was delivered on time as promised.”

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Posted 2 months ago

“This is the second time I've been let down by Irish parcels, We were expecting our families presents to be delivered in Belgium either last Friday or Monday, It is now Wednesday and it's last record was an audit in a van in a completely different city. I have contacted Irish parcels and had a lame reply yesterday I have emailed them this morning and I am still waiting for a response. My daughter and grandkids are going to be disappointed if this isn't delivered.”

Helpful Report

Posted 2 months ago

Hi Maureen Higgins, thank you for your review. Your shipment with Irish Parcels is the only shipment that has been booked and we cannot see another shipment in the past where there were any issues as you advised. We can see your shipment to Belgium was last scanned at the local DPD facility for your city. This is very normal for courier hubs/facilities to be outside of the main city. Our team are investigating this delay for you with the courier however this time of year is the single busiest time of year for all couriers and we do always ask customers to please allow for delays. Our team will update you as soon as they can regarding this however we fully expect this to be delivered as soon as possible. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 2 months ago

“I’m actually disappointed as (according to the seller) the courier never showed up. I checked with the seller and they confirmed that they were home, the package was ready to go and I had given the correct address for the label. Don’t know what went wrong.”

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Posted 2 months ago

Hi there, thank you for your review. We can see your shipment sent within Ireland was delivered safely today the 18th of December at 12:17PM. We understand you are at the delivery side and that another party were handing this over for you at the collection side. The courier attempted the collection on the original collection date at 15:25. and noted that no one contact was available. If an item is not collected, our team are able to rebook a collection for you free of charge however our team were not contacted at any point regarding this. We are sorry for the initial collection failing but are happy this was delivered safely today. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 2 months ago

“Excellent company.This company picked up the parcel and delivered quickly to our daughter in America.Parcel arrived in seven days in perfect condition.All the Irish Christmas goodies in loads of time for Christmas thank you.”

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Posted 2 months ago

“Quick reliable service, collected in Ireland on Monday and delivered to. Vancouver on Friday.”

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Posted 2 months ago

“Excellent service, no hassle”

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Posted 2 months ago

“Excellent service very easy to use APART from the customs declaration including classification of goods which is too complicated”

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Posted 2 months ago

“Excellent value and service, items collected on a Friday afternoon and delivered on a Monday afternoon to a city on the other side of the Atlantic.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Irish Parcels.ie is a great service used them for parcel deliveries to the U.S and Australia its was a 3 day turn around on both parcels door to door would highly recommend their service 10/10 so thank you”

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Posted 2 months ago

Irish Parcels is rated 4.6 based on 2,611 reviews