Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,654 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the online booking and payment service this was all very easy to negotiate. My parcel was collected on schedule on Monday 20/03/2017 at approximately 12.30 and I was very happy. To my surprise the following day I was contacted again to make arrangements for collection and when I said my package had been collected the previous day as scheduled I was informed it had not been scanned and was assured of a call back to let me know what had happened. After several hours of waiting for call back and being unable to tract my package online I rang back and was told that my numbers were invalid/no working. I was again promised a call back to let me know where my package was. As this was a very high cost item I was very alarmed. I was able to provide TNT with my customer number etc and the name and contact number of the person who collected my package. I did not receive a call back to inform me my package had been found. My package was collected from me on Monday 20/03/2017 at 12.30pm approximately and I was unable to track it until 17.13pm on Tuesday 21/03/2017. My package was missing for a total of 29 hours. Having paid extra for 2 day delivery my package did not arrive for 3 days. My parcel arrived at its destination in perfect condition. Regards Marcella”

Helpful Report

Posted 8 years ago

Thank you for your review, Marcella. We are very sorry for the issues you experienced with the tracking information - I cannot see that you were in contact with our customer support team about this, and so we apologise on behalf of our courier that you feel let down in regards to the support provided. We believe that this was simply a technical error with the real time tracking information, as we can now see via TNT's tracking that the item travelled safely through the courier network, and did not appear to be missing at any stage. We also apologise that your shipment arrived a day later than the expected date - although the vast majority of our collections and deliveries take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. We recognise that factors beyond our control may cause delays. I can see that the shipment experienced a small delay prior to reaching its final destination. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Customer service excellent and the driver was pleasant. My first parcel so it wasn't perhaps helpful that the driver couldn't check the paperwork I had downloaded to make sure it was all in order; it was! He also didn't realise that he had to sign at collection so my parcel was collected by someone I didn't know and I then had no record of him actually collecting it! There was also some discrepancy not of my doing so the parcel wasn't collected when it should have been and then we hit Paddy's weekend. However, I would use your service again as the support team were exemplary.”

Helpful Report

Posted 8 years ago

Thank you very much for your feedback, Kerry. We are very sorry for any issues you experienced with your collection. I can see that Caitriona from our customer support team worked to resolve these issues and made sure everything was in order with regards to the paperwork. Again, we sincerely apologise for any confusion or any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Very efficient and cost effective for despatch from Ireland but took over a week and several phone calls after arrival of parcel in Barbados before receiver notified and then it had to be collected from airport. I will use Irish Parcels again.”

Helpful Report

Posted 8 years ago

Thank you very much for your feedback. We are very sorry for the delay with your shipment. Although the vast majority of our shipments arrive on the expected date, we recognise that factors beyond our control may cause delays. Unfortunately, this delay was due to the customs clearance process. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“I got my golf Clubs shipped to Germany from Ireland. The Service is quick and the amount I paid was under half the Price I would have paid if I had brought them on the plane with me. The only downfall is that I cannot find a return Price for anywhere near the Price I got them shipped to me. The Clubs were delivered within 4 working days and were perfectly intact. I would recommend Irish Parcels if the Price is right!”

Helpful Report

Posted 8 years ago

Thank you for the great review John. Only certain couriers provide an import service into Ireland, so this is why the price is different as it may have to go with a different courier. I hope this explains. Thank you again.

Posted 8 years ago

“Good service”

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Posted 8 years ago

“Although it took 3 attempts and 2 phone calls to get the parcel picked up, I found the service very helpful and friendly and also thought the price was very competitive. Will use again. Thanks”

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Posted 8 years ago

Thank you very much for your review.

Posted 8 years ago

“Great service but shame you can't book on your phone and have to use laptop.”

Helpful Report

Posted 8 years ago

Thank you for your review, Sarah. We're very sorry about this, however, our mobile site is currently under development and should be up and running very soon. We hope this helps for next time.

Posted 8 years ago

“Its good in the sense after collecting it went to India in one day, but still my family didnt get the parcel because officers are holding that parcel so they can ask some money(bribe) from my family. It supposed to be delivered in two days but too much corruption in India and they will never change their greedy behaviour. Secondly item collecting man didnt wait for a minute and in email u should also give full details of required documents. Anyway it was nice to choose your service hope it will be deliver soon and goodluck for future.”

Helpful Report

Posted 8 years ago

Thank you very much for your review. We are very sorry for the issues you experienced with your shipment. Unfortunately, Irish Parcels does not have any control over customs clearance or charges set upon by the customs authority in the destination country. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“happy with service”

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Posted 8 years ago

Thank you very much for your review, Noel.

Posted 8 years ago

“Easy to use, pricing fair and pickuos as arranged. Would like conformation of delivery email though.”

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Posted 8 years ago

Thank you very much for your review, Matt. Although our delivery notification emails are automated, you can see a confirmation of your delivery via the tracking information provided. We hope this helps for next time. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Everything was fine only I can write and add I did not like the fact that without calling the driver arrived, I could not be at home.”

Helpful Report

Posted 8 years ago

Thank you very much for your review. Unfortunately, we are unable to guarantee that our couriers will call upon arrival as they are not issued phones for work purposes for health and safety reasons. We sincerely apologise for any inconvenience caused. If you have any further questions please contact us and we will be more than happy to help.

Posted 8 years ago

“Message re labels a bit scabbled”

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Posted 8 years ago

Thank you very much for your review, we really appreciate your feedback.

Posted 8 years ago

“Cheap but don't offer next day collection with GLS - had to book 3 days in advance. Booked with parcel2 go (next day) with GLS and Irish parcels (booked saturday for Tuesday ) for two different packages - same driver came to collect both ! Both left hub in cork same day . Sake service but Irish Parcels don't charge insurance and dont accept paypal Parcel2go charge for insurance but do paypal !”

Helpful Report

Posted 8 years ago

Thank you very much for your review, Sarah. Unfortunately, we do not currently offer next day services with GLS. However, we do offer next day services with other couriers that we are partnered with, depending on the route and size of the item being sent. We are unable to advise on what is offered by Parcel2Go as they are a separate company from ourselves. If you have any further questions, please contact us and we will be more than happy to help.

Posted 8 years ago

“A good service. The local courier was a day late but it all got sorted. Will use it again”

Helpful Report

Posted 8 years ago

Thank you very much for your review, Joanne.

Posted 8 years ago

“Overall - good service. Culd improve communication relating to time of pick up.”

Helpful Report

Posted 8 years ago

Thank you for your review, Austin. Unfortunately, we are unable to guarantee a specific time for collection/delivery ahead of booking as the time-frame is set upon by the courier. However, if you are to give us a call on the morning of your collection/delivery, we should be able to help you get a more precise time from the courier directly. We hope this helps for next time.

Posted 8 years ago

“If ye could narrow down the window for collection IE before noon or afternoon ,????I'd give it a five star rating Good value and the convienience of having the item collected ,rather than having to carry it to the PO Service is very reliable and the website is easy to use Would recommend to friends and family Thanks”

Helpful Report

Posted 8 years ago

Thank you very much for your review. Unfortunately, we are unable to guarantee specific time-slots for collections/deliveries ahead of booking as these are set upon by the courier, however, if you give us a call on the morning of your collection/delivery, we should be able to help you get a more precise time from the courier directly. We hope this helps for next time.

Posted 8 years ago

“Excellent service. Collects when they say they will and the parcel arrived on time and, most importantly, in good shape”

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Posted 8 years ago

Thank you very much for your review, Richard.

Posted 8 years ago

“The process is very straight forward, convenient and competitive. And the time frames were fair and respected. Will definitely use again.”

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Posted 8 years ago

Thank you very much for your review, Caroline. We really appreciate it.

Posted 8 years ago

“No problem - smooth operation - slightly surprised by price. but seemed easiest outfit to book on line.”

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Posted 8 years ago

Thank you very much for your review, Roisin.

Posted 8 years ago

“It would be better if the driver phoned to give a pick up time before hand.”

Helpful Report

Posted 8 years ago

Thank you very much for your review, Dawn. Unfortunately, drivers are not issued with phones for work purposes for health and safety reasons, and so we therefore cannot guarantee that they will call prior to collection or delivery. Although we cannot provide more accurate time-slots for collections/deliveries ahead of booking, if you give us a call on the morning of your collection/delivery, we may be able to help you get a more precise time from the courier. We hope this helps for next time. If you have any further questions, please do let me know and I will be more than happy to help.

Posted 8 years ago

Irish Parcels is rated 4.6 based on 2,654 reviews